AI Services

Insights

Blog

AI Is Accelerating Insights — Can Your Business Keep Up?

Christina Schmitt 3 days ago
Companies are racing to put AI into marketing and go-to-market (GTM) processes, expecting faster analysis, richer customer intelligence, greater productivity, and ultimately better decisions. Yet there is a challenge hiding inside those ambitions: AI can accelerate the flow of insights much faster than an organization can accelerate its ability to act on them. That matters, […]
Blog

AI Capacity Scarcity Shifts The Goals Of FinOps

Tracy Woo 6 days ago
AI capacity is the new FinOps challenge. Learn why securing and governing scarce AI infrastructure is becoming a business priority.
Blog

Couchbase Converges The Agent Data Stack Around Operational Data

Indranil Bandyopadhyay October 29, 2026
AI agents executing complex workflows may need to combine operational and analytical data, persistent memory, semantic retrieval, and access to tools within a single reasoning loop. Together, these services make up the agent data stack. When teams build that stack from separate services, they have to integrate each service and keep copied data in sync, […]
Blog

Tokenomics: The Economics Of AI Value Realization

Tracy Woo October 27, 2026
What is tokenomics? How do I manage token costs? Does tokenomics matter if I only purchase AI copilot subscriptions? Questions like these dominate the bulk of my client conversations. Tech leaders believe tokenomics is simply a token cost management exercise — it isn’t. Tokenomics may be one of the most misleading terms in the AI […]
Blog

Linux Foundation Analyst Summit: “Total Cost Of AI” Is The New Economics Of AI

Kevin Ogunsua October 21, 2026
At its October 8 analyst virtual summit, the Linux Foundation’s brought its technology value umbrella — Tokenomics, FinOps, Information Technology Asset Management (ITAM), and FinOps Open Cost and Usage Specification (FOCUS) — together around a bigger question: How do enterprises connect what AI costs to the business value it creates? Seven themes stood out. 1. […]
Blog

Predictions 2027: APAC Leaders Redraw The Boundaries Of AI Control

Frederic Giron October 21, 2026
As AI crosses traditional boundaries, APAC leaders face tougher choices about control, accountability, and trust. Explore three 2027 predictions that reveal where those choices will become most urgent.
Blog

Open-Weight Models Are Proliferating, But The Platform Race Matters More

Mike Gualtieri October 16, 2026
Last week, AI startup Reflection released a new open weight model, Beam, claiming parity with leading Chinese open models and at only “a fraction of the token cost and inference time.” Days later, Mistral introduced open-weight model Mistral Large 4 (ML4), nicknamed Le Chonk in reference to its 1 trillion parameters. Taken together, these models […]
Blog

Microsoft FabCon 2026: Enterprise AI Needs A Governed Context Layer, Not Just Data

Indranil Bandyopadhyay October 6, 2026
Microsoft is steadily repositioning Fabric from a unified analytics platform into a governed context layer for enterprise AI. An agent answering a revenue question needs to know which measure applies, how customers and transactions relate, and what information it may use. At FabCon and SQLCon in Barcelona, Microsoft showed how Fabric IQ, OneLake, Power BI […]
Blog

From CRM To The Agentic Enterprise: Salesforce’s Biggest Dreamforce 2026 Reveals

Kate Leggett September 29, 2026
At Dreamforce 2026, Salesforce presented its most complete vision yet for the “agentic enterprise.” It shifted the core focus away from individual apps (such as those focused on sales, services, or marketing) and unified them through a single architecture built around data, logic and AI agents. This vision includes: (1) AIforce, Salesforce’s UX layer that […]
Blog

Five Technology Leaders Show What It Takes To Make AI Work At Scale

Forrester September 28, 2026
AI is moving deeper into technology organizations, operations, and everyday work. For technology leaders, the challenge now is turning that momentum into meaningful business results. How do you move employees from experimenting with AI to using it consistently? How should IT operating models evolve? And how do you build the technology capabilities needed to scale […]
Blog

Manage Insider Risk To Protect Your Potential

Joseph Blankenship September 28, 2026
National Insider Threat Awareness Month is drawing to a close. This year’s theme, “Protect Our Potential,” speaks directly to the impact that insider incidents can have. According to Forrester data, insider incidents account for 25% of data breaches, and a third of those incidents are due to malicious intent. Yet many organizations still don’t have […]
Blog

Who Will Become The Trusted Assurer Of Your Enterprise AI?

Kasia Jakimowicz September 23, 2026
California’s recently enacted AI legislation may ultimately matter for a reason that has received relatively little attention. Senate Bill 813 and Assembly Bill 1405 are not just about governing AI systems. They begin to formalize expectations for the organizations that assess, verify, and audit those systems. The state’s subsequent executive order reinforces that direction by […]
Blog

The Triple AI Outage Is A Wake-Up Call For Enterprises

Charlie Dai September 15, 2026
The simultaneous disruption of multiple leading AI services exposed the hidden dependencies that can turn provider outages into businesswide interruptions. Learn why AI resilience, governance, and contingency planning must become essential as enterprises embed AI deeper into critical operations.
Blog

AI Can Rewrite Code, But It Cannot Recover Intent

Biswajeet Mahapatra September 2, 2026
For decades, critical applications have accumulated business rules, integrations, workarounds, and dependencies faster than organizations could document them. Documentation is incomplete, the original developers have moved on, and application specialists are retiring — taking their with critical institutional knowledge with them. The result is a business problem disguised as a technology challenge. Modernization teams encounter […]
Blog

Intent Is The New Epicenter Of Agentic Security

Jeff Pollard August 31, 2026
Cybersecurity spent decades trying to stop things from happening, identifying them, and then investigating what happened. Agentic AI challenges us with a much more difficult question: What was the system trying to do? Agents don’t just execute instructions. They interpret objectives, select tools, access data, cross systems, and change tactics. In most cases, a user […]
Blog

Outcome‑Based Pricing In IT Sustainability Services: What Buyers Need To Know

Abhijit Sunil August 13, 2026
Outcome‑based pricing links a portion of provider fees to clearly defined measurable results rather than effort or time spent. For IT sustainability services, those outcomes are typically financial (cost reduction, efficiency gains) or environmental (carbon reduction, energy savings, audit‑ready compliance outputs). Unlike time‑and‑materials or fixed‑fee models, this approach shifts delivery risk to the provider and […]
Blog

Anthropic’s Pricing Shift Puts AI Consumption Risk Back On Customers

Tracy Woo August 12, 2026
Back in May of this year, Anthropic announced changes to its pricing model. Its original fixed-fee, per-seat subscription model was replaced with one that separates platform access from AI consumption. Customers still pay for access, but usage is now metered and billed separately based on token consumption. Under the previous model, customers were split into […]
Blog

The Future Of AppSec May Be Autonomous, But The Present Is Surprisingly Practical

Janet Worthington July 29, 2026
AI is no longer a future feature in application security; it is rapidly becoming a core part of how application security (AppSec) tools identify, prioritize, and remediate risk. Yet despite aggressive vendor investment, adoption remains constrained by trust concerns, questions about value, and uncertainty about pricing models. In our new report, The State Of Artificial […]
Blog

AI Is Redefining BPO: Trends (Re-)Shaping The Industry

Jeffrey Rajamani July 29, 2026
For years, business process outsourcing (BPO) ran on a familiar playbook: labor arbitrage, process standardization, and global delivery. That era is rapidly slipping into oblivion. Our latest research on the BPO market points to a deeper shift — AI isn’t just changing how efficiently providers deliver but how they create value, how clients consume services, […]
Blog

Microsoft’s Project Perception Announcement And How To Implement It Right

Allie Mellen July 27, 2026
Today, Microsoft announced Project Perception: a series of red, blue, and green team agents designed to be coordinated together in an agentic architecture to evaluate infrastructure and close gaps as close to autonomously as possible. The red team agents find potential paths to compromise, the blue team agents prioritize and evaluate them, and the green […]
More posts