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From CRM to the Agentic Enterprise: Salesforce’s Biggest Dreamforce 2026 Reveals
At Dreamforce 2026, Salesforce presented its most complete vision yet for the “agentic enterprise.” It shifted the core focus away from individual apps (like Sales, Service or Marketing) and unified them through a single architecture built around data, logic and AI agents. It includes 1) AIforce, Salesforce’s UX layer which is no longer isolated to […]
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Five Technology Leaders Show What It Takes To Make AI Work At Scale
AI is moving deeper into technology organizations, operations, and everyday work. For technology leaders, the challenge now is turning that momentum into meaningful business results. How do you move employees from experimenting with AI to using it consistently? How should IT operating models evolve? And how do you build the technology capabilities needed to scale […]
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Manage Insider Risk To Protect Your Potential
National Insider Threat Awareness Month is drawing to a close. This year’s theme, “Protect Our Potential,” speaks directly to the impact that insider incidents can have. According to Forrester data, insider incidents account for 25% of data breaches, and a third of those incidents are due to malicious intent. Yet many organizations still don’t have […]
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Who Will Become The Trusted Assurer Of Your Enterprise AI?
California’s recently enacted AI legislation may ultimately matter for a reason that has received relatively little attention. Senate Bill 813 and Assembly Bill 1405 are not just about governing AI systems. They begin to formalize expectations for the organizations that assess, verify, and audit those systems. The state’s subsequent executive order reinforces that direction by […]
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The Triple AI Outage Is A Wake-Up Call For Enterprises
The simultaneous disruption of multiple leading AI services exposed the hidden dependencies that can turn provider outages into businesswide interruptions. Learn why AI resilience, governance, and contingency planning must become essential as enterprises embed AI deeper into critical operations.
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AI Can Rewrite Code, But It Cannot Recover Intent
For decades, critical applications have accumulated business rules, integrations, workarounds, and dependencies faster than organizations could document them. Documentation is incomplete, the original developers have moved on, and application specialists are retiring — taking their with critical institutional knowledge with them. The result is a business problem disguised as a technology challenge. Modernization teams encounter […]
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Intent Is The New Epicenter Of Agentic Security
Cybersecurity spent decades trying to stop things from happening, identifying them, and then investigating what happened. Agentic AI challenges us with a much more difficult question: What was the system trying to do? Agents don’t just execute instructions. They interpret objectives, select tools, access data, cross systems, and change tactics. In most cases, a user […]
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Outcome‑Based Pricing In IT Sustainability Services: What Buyers Need To Know
Outcome‑based pricing links a portion of provider fees to clearly defined measurable results rather than effort or time spent. For IT sustainability services, those outcomes are typically financial (cost reduction, efficiency gains) or environmental (carbon reduction, energy savings, audit‑ready compliance outputs). Unlike time‑and‑materials or fixed‑fee models, this approach shifts delivery risk to the provider and […]
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Anthropic’s Pricing Shift Puts AI Consumption Risk Back On Customers
Back in May of this year, Anthropic announced changes to its pricing model. Its original fixed-fee, per-seat subscription model was replaced with one that separates platform access from AI consumption. Customers still pay for access, but usage is now metered and billed separately based on token consumption. Under the previous model, customers were split into […]
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The Future Of AppSec May Be Autonomous, But The Present Is Surprisingly Practical
AI is no longer a future feature in application security; it is rapidly becoming a core part of how application security (AppSec) tools identify, prioritize, and remediate risk. Yet despite aggressive vendor investment, adoption remains constrained by trust concerns, questions about value, and uncertainty about pricing models. In our new report, The State Of Artificial […]
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AI Is Redefining BPO: Trends (Re-)Shaping The Industry
For years, business process outsourcing (BPO) ran on a familiar playbook: labor arbitrage, process standardization, and global delivery. That era is rapidly slipping into oblivion. Our latest research on the BPO market points to a deeper shift — AI isn’t just changing how efficiently providers deliver but how they create value, how clients consume services, […]
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Microsoft’s Project Perception Announcement And How To Implement It Right
Today, Microsoft announced Project Perception: a series of red, blue, and green team agents designed to be coordinated together in an agentic architecture to evaluate infrastructure and close gaps as close to autonomously as possible. The red team agents find potential paths to compromise, the blue team agents prioritize and evaluate them, and the green […]
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Look Up: Your AI Voyage Depends On It
AI adoption is accelerating, but too many organizations remain focused on deployments and efficiencies rather than customer value. Learn why the most successful AI adopters build customer-focused strategies that drive trust, differentiation, and business outcomes.
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Which AI Consulting Service Provider Is Best For You?
We wrapped up a multimonth evaluation of 10 AI consulting service providers: Accenture, Bain & Company, Boston Consulting Group, Capgemini, Deloitte, EY, IBM, KPMG, McKinsey & Company, and PwC. It’s available to Forrester clients as The Forrester Wave™: AI Consulting Services, Q2 2026. There are more than 10 AI consulting service providers, of course — […]