CIO insights
The Chief Information Officer (CIO) plays a crucial and complicated role in today’s enterprises. Read insights on how to balance innovation with practicality; the power of big data with customer privacy; and the opportunities of new tech with its accompanying risks.
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Agentic AI Enters Its Enterprise Execution Era
Agentic AI is no longer defined by chat-based interactions or experimental prototypes but by its growing ability to execute work across enterprise environments. In March 2026, OpenClaw was part of NVIDIA CEO Jensen Huang’s keynote at NVIDIA’s GTC summit. Since then, I’ve had a lot of discussions with my enterprise clients worldwide on its potential […]
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Strategy: Some Assembly Required (Part 1)
I’m Joe Schiavone. Last time, we talked about roadmaps, remember? The best ones are built to come apart on purpose, with the goalposts already moving while you’re still drawing the diagram. A bunch of you reached out after that one (thank you, by the way), and the question that kept landing in my inbox was […]
AI Is Everywhere — Customer Value Isn’t. Here’s How To Change That.
AI urgency is testing budgets as customer experience sits at all-time lows. AI Forum Sydney shows CX and technology leaders how to redirect AI spend into durable customer value and competitive advantage.
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Celonis Buys Ikigai Labs To Provide The Context Engine For Enterprisewide AI Adoption
Celonis just announced its intention to acquire Ikigai Labs, a San Francisco-based start-up focusing on AI-powered decision intelligence. Ikigai Labs specializes in software for complex forecasting scenarios based on large graphical models, working closely also with the Massachusetts Institute of Technology (MIT). This acquisition will bring together Celonis’ process intelligence graph technology with Ikigai Labs’ […]
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Trust, Modernize, Transcend: What I Took Away From Temenos Community Forum 2026
I spent last week in Copenhagen at the Temenos Community Forum (TCF) alongside more than 1,300 banking leaders, technologists, and practitioners. The theme — “Trust. Modernize. Transcend.” — is one banks have heard before. What made TCF different was how consistently Temenos tied that message to live products, execution discipline, and the realities banks face […]
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Oracle Applications Analyst Summit: Fusion Agents Are Shifting From Assist To Execute
At Oracle’s 2026 Applications Analyst Summit, leadership drew a hard line: Agentic AI lives only in Fusion, not EBS, JD Edwards, PeopleSoft, or Hyperion. Forrester unpacks the productized agentic apps, AI-first migration playbook, and the gaps that CIOs must address in the next 12–18 months.
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SLED Leaders: Use IT Spend Management To Manage Budget Pressures
What does Forrester’s IT spend management framework mean for state, local, and educational (SLED) tech leaders? I connected with Yessica Jones, a former State of Arkansas CIO who recently joined the Forrester team, on this topic, and it produced some interesting observations: SLED tech leaders are not expecting funding cuts. In fact, in a recent […]
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Google Cloud Next 2026: The End Of The AI Pilot Era
Google Cloud Next 2026 opened with Thomas Kurian declaring the end of the AI pilot era and Sundar Pichai comparing the enterprise refrain of last year (“Can we build an agent?”) to today’s: “How do we manage thousands of them?” Google Cloud Next ’26 answers the second question with a single product story: Gemini Enterprise […]
Your AI Reset Starts Here — Turn Spend Into Customer Value
AI urgency is high, but customer experience is falling. Join B2B marketing, tech, and security leaders to rebalance AI spend toward measurable revenue and customer value.
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In An AI World, High-Performance IT Is Mandatory For Business Success
Technology leaders are operating in an environment defined by constant and accelerating disruption. AI adoption, geopolitical volatility, mounting technical debt, and unrelenting cost pressure demand that IT steps up for its business partners. Simultaneously, the tolerance of IT and CIO failures is waning as quickly, forcing a vision and strategy that goes beyond incremental improvement […]
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Cognitive Sovereignty: Protect Human Judgment In An AI‑Saturated World
Cognitive sovereignty describes the human ability to think independently amid AI‑generated outputs. This post explores why data literacy and humans in the loop are critical to sustaining sound judgment.
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Introducing Forrester’s AI Model Openness Framework
Forrester’s Model Openness Framework can help you assess the real degree of openness in any AI model, whether it’s labeled open source or commercial, across three key dimensions: reproducibility, usage rights, and community momentum.
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Forrester’s Top 10 Emerging Technologies For 2026: Beyond Chat
In 2026, AI leaves the chat and enters the physical world. From layer zero experiences and robotics to multi‑agent systems and quantum computing, this year’s top emerging technologies reveal how AI is reshaping interaction, infrastructure, and the foundations of the future.
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Measure The Business Value Of Data And Analytics Investments
To advance data‑driven transformation, enterprises need structured approaches that clearly link analytics initiatives to business outcomes and communicate impact consistently. Yet most enterprises still lack mature, repeatable practices for measuring and communicating the value of enterprise investments in data and analytics. That leaves the business impact of these investments unclear. And because direct causation is […]
AI Access: For Every Role. And Every Decision.
AI Access democratizes decision-making. With AI-powered access to Forrester’s insights, data, and advice, every team member — from early-career pros to senior leadership — moves with confidence, speed, and clarity. Equip your organization to take action fast.
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IBM And The Converging Forces Reshaping Enterprise AI
We attended IBM APAC Analyst Insights 2026 event in Bengaluru this week. The event surfaced a thesis worth examining: Digital sovereignty, the rise of agentic AI, and cybersecurity are converging in ways that favor vendors with broad, integrated stacks. IBM is making an aggressive play across all three. Here’s what tech leaders should take away […]
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The AI CIO Will Govern Outcomes At Scale
AI will redefine the CIO role from overseeing delivery to governing outcomes at scale. As autonomous systems turn intent into action, CIOs gain influence by setting decision rules, enforcing guardrails, and ensuring accountability across human and AI labor.
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Project Glasswing Shows That AI Will Break The Vulnerability Management Playbook
Anthropic, along with 11 other companies, recently announced Project Glasswing — an initiative that aims to secure software in the wake of advances in AI capabilities, most notably Anthropic’s Claude Mythos Preview frontier model. Project Glasswing is made up of a who’s who of tech companies, cybersecurity vendors, and others: Amazon Web Services, Anthropic, Apple, […]
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Beware The Magical Two-Person, $1 Billion AI-Driven Startup
Recent news stories are a reminder to evaluate AI "miracles" with a dose of healthy skepticism.
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The CDO Role Has Changed — And So Has What “Good” Looks Like
The chief data officer role has matured. Today’s CDO must drive decisions, trust, and organizational change — not just deliver insights.
Explore Forrester AI Access For Faster, Smarter Decisions
Forrester AI Access delivers clear, credible answers from proprietary research, reports, and data — helping teams validate direction and plan next steps with confidence.
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The Bell Tolls For Time-And-Materials Pricing
The industrialization of services with AI machinery has destroyed the age-old and terribly convenient time-and-materials (T&M) pricing model. T&M has been the gold standard for tech, legal, consulting, agency, audit, tax, and recruiting services for generations. And for good reason: Under T&M pricing, you pay for labor by the hour. It’s simple, familiar, broadly applicable, […]
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Geopolitical Volatility Has Become A Technology Leadership Test
Geopolitical volatility is testing and redefining technology leadership, demanding sharper trade-offs, stronger resilience, and faster decisions from CIOs and CISOs. Read guidance from our new research to help navigate these challenges.
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Why IT Service Management Platform Migrations Fail — And What IT Leaders Must Do Before Switching Platforms
Many IT leaders are reconsidering whether their service management platform still meets the needs of a modern enterprise. Explore the hidden constraints of legacy systems, the risks that derail migrations, and the practices that distinguish successful IT service management transformations from those that fall short.
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