CIO insights

The Chief Information Officer (CIO) plays a crucial and complicated role in today’s enterprises. Read insights on how to balance innovation with practicality; the power of big data with customer privacy; and the opportunities of new tech with its accompanying risks.

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Insights

Blog

The AI Effect: What Q2 2025 Technology Services Earnings Mean For Technology Executives

Ted Schadler 14 hours ago
2025 has been a volatile year for technology service providers, with Q2 earnings revealing a landscape marked by mixed results and cautious optimism. We examined the earnings of Accenture, Capgemini, Cognizant, HCL Tech, IBM Consulting, Infosys, Kyndryl, TCS, Tech Mahindra, and Wipro. While some providers saw bookings and revenue growth, others faced declines in one […]
Blog

Operational Excellence Starts With Truth And Tracking

Joe Cicman 2 days ago
Struggling with performance decay? Learn the steps one tiger team at a medical device company took to turn dysfunction into dominance in this case study.

The Countdown To 2026 Predictions Has Begun

Don’t miss your chance to lead with confidence. Get early access to Forrester’s expert guidance across marketing, CX, digital, tech, and security.

Podcast

H-1B Visa Changes, Agentic Commerce, Optimizing Customer Reviews

What It Means 2 days ago
Heading into the fourth quarter, there are no signs of a slowdown in developments that will keep business and technology leaders on their toes. This episode dives into the latest impacts of geopolitics on the tech industry and AI’s impact on commerce and buying networks.
Blog

How Accurate Were Our Predictions For 2025?

Sharyn Leaver 3 days ago
Predictions season is here, and our research teams have been hard at work formulating and fine-tuning their calls for 2026. But before we release our 2026 predictions, here’s a review of some of the “hits” and “misses” from our 2025 predictions.
Blog

The Long-Term Impact Of The $100,000 H-1B Fee? Higher IT Service Prices And More Offshore

Ashutosh Sharma September 23, 2025
Find out how the Trump administration's executive order imposing a $100,000 fee on new H-1B visa applications impacts IT service providers and leaders at US companies.
Blog

The Future Of AI Consulting Services Is Disruptively Bright

Ted Schadler September 15, 2025
Despite what you may have read in the media, consulting is not being entirely consumed by artificial intelligence. CIOs are drowning in AI consulting pitches, from management consulting and Big Four accounting providers to boutique players. Learn six things AI consulting services providers will have to do to stand apart.
Blog

Splunk .conf25: Cisco, AI, And Data

Allie Mellen September 15, 2025
The 10th annual Splunk .conf took place in Boston recently. From the opening keynote to various new product releases and enhancements, get a full review of the event in this post.

Get Trusted Advice — In Seconds

AI Access puts Forrester’s trusted insights at your fingertips. Validate your strategy, align your team, and get instant advice grounded in proprietary research — no digging, no delays. It’s like having a Forrester analyst by your side, 24/7.

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Introducing Forrester AI Access: Equipping Organizations With Trusted Insights To Act Fast

Carrie Johnson September 9, 2025
Forrester AI Access is an important milestone in our AI journey, beginning with our 2023 launch of Izola. With AI Access, organizations can validate ideas, innovate, and make smarter decisions faster.
Blog

Starbucks: One Year Later

Dipanjan Chatterjee September 8, 2025
On the anniversary of Brian Niccol taking the reins, we look at the foundation he has laid for the future.
Blog

The Agentic Business Fabric Is How AI Will Transform Enterprise Applications

Faram Medhora September 4, 2025
Struggling with AI ROI? The problem isn’t your tech, it’s your operating model. Learn why success hinges on redesigning jobs and commercial models, not just the tools.
Podcast

Olympic Sports Sponsorships, AI Agents In Customer Success And Manufacturing

What It Means September 4, 2025
As we move into September, we dig into new sponsorship options for brands and find out how AI agents are impacting the customer success function as well as the industrial manufacturing and supply chain industries.
Blog

Lessons From Technology & Innovation Summit APAC’s Forrester Women’s Leadership Program: Choose Your Advisors, And Nuggets Of Advice, Wisely

Jinan Budge August 27, 2025
A room full of people gathered as part of our Forrester Women’s Leadership Program to celebrate successes and posit solutions for the many challenges that women face in this field. The theme? “Choose your advisors — and nuggets of advice — wisely.”

Gain Stakeholder Buy-In For Your Tech Strategy In 4 Steps

Build consensus with our tech strategy guide! Use our 4-step framework and customizable strategy-on-a-page template to align stakeholders, define your vision, and map your IT strategy.

Webinar

Virtual Roundtable: Forrester’s Technology & Security Summit Sneak Peek

Watch the replay our our virtual roundtable to get a first look at the insights behind our upcoming Technology & Innovation and Security & Risk Summits!
Podcast

Anthropic Lawsuit, AI And Energy, CMO Trends

What It Means August 21, 2025
As we hurtle toward the end of August, it’s time to look toward the future. More specifically, the future of Anthropic (and other AI firms), the future of AI as a technology, and the future of the CMO role.
Blog

Navigate With Confidence The Migration Options For SAP ECC Customers

Akshara Naik Lopez August 20, 2025
The clock is ticking on SAP ECC’s end-of-support date in 2027, and the big question requiring your attention is: What’s your plan to get to SAP S/4HANA cloud? Learn the options in this preview of an upcoming peer discussion for Forrester clients.
Blog

Commercial Software Spend Will Reach $1.7 Trillion By 2029 And See Double-Digit Growth

Michael O'Grady August 18, 2025
As the global economy braces for slower trade growth and geopolitical tensions, the software industry continues to defy economic headwinds with robust expansion. Software infrastructure is set to grow 13.4% through 2029 while application software grows at a more subdued 9.5%. Learn more in our newly released commercial software forecast.
Blog

Mastering The Tightrope: How Strategic Portfolio Management Transforms Tech Leadership

Margo Visitacion August 15, 2025
CIOs routinely face a frustrating dilemma that drives them to ask the question: Am I truly spending the company’s money as effectively as possible? The answer lies in strategic portfolio management. Learn how this discipline is transforming how tech organizations approach their most critical decisions.

Missed It Live? Watch Forrester’s Take On 2026 Scenario Planning

Couldn’t make it to the live session? Watch this on-demand webinar to learn how tech leaders are applying scenario planning to budget smarter, balance AI and human talent, and build resilient strategies for whatever 2026 brings.

Blog

Infrastructure As Platform: Conquering Chaos In The Agentic Era Requires A New Foundation

Brent Ellis August 12, 2025
Enterprises must transform traditional infrastructure into strategic platforms that drive innovation, resilience, and adaptability to address the agentic era. Learn why well-aligned, future-proof infrastructure is key to enabling intelligent business ecosystems and achieving enterprise goals in this preview of our upcoming Technology & Innovation Summit.
Blog

From Digital Sovereignty Platforms To Sovereign Cloud Platforms: Three Reasons For A Title Change

Dario Maisto August 11, 2025
Learn how increased complexity and additional market factors led us to rethink the title of our upcoming Forrester Landscape report on digital sovereignty platforms
Blog

Skip The Hype Reel — GPT-5’s Real Story Is In The System Card

Brian Hopkins August 8, 2025
Chat GPT-5 doesn’t have crowd-pleasing upgrades, but they do directly address operational pain points that enterprises face today with generative AI applications.
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