financial services

Financial services firms are under pressure as more investors choose a self-directed approach and shift their money toward emergent fintech disruptors. Discover how financial services firms can evolve to stay competitive, win business, and leverage CX to succeed.

Insights

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The BNPL Opportunity For Banks: How To Tap Into This Growing Market

Alyson Clarke 2 days ago
The “buy now, pay later” (BNPL) market is hotter than ever. With a strong presence on major retailers’ websites and increasing brand awareness among consumers, BNPL is receiving growing attention from the world’s top banks, lenders, and credit card providers. While the concept is nearly a century old, Forrester has been tracking the “reemergence” of […]
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The Time To Act On Inclusive Finance Is Now

Aurelie L'Hostis 2 days ago
To drive inclusive finance, financial services firms need to offer suitable, accessible, fair, and equitable (SAFE) financial products and services.

Drive Engagement With Your Digital Experiences

A five-step breakdown of how to get customers to embrace new digital experiences.

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The Top Tech That Will Win Over Banks In 2022

Jost Hoppermann April 29, 2022
Banks are investing in a wide range of emerging technologies. Not all have equal potential today. Find out what’s hot and what’s not.
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Five Notable Fintech Attributes And Companies

Peter Wannemacher April 14, 2022
After a slump in 2021, fintech funding has rebounded. Learn what's making some of the key players particularly attractive.
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In The Post-Pandemic Age, How Will Financial Services Consumers Change In APAC?

Tom Mouhsian April 5, 2022
  We are happy to announce the publication of a series of data snapshots on APAC consumers’ attitudes and behaviors in the financial services industry. A data snapshot is a short data-focused report used to feature some of Forrester’s quantitative research — a specific data point, operational metric, or survey question. The data we shared […]
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Five Findings From FinovateEurope 2022

Oliwia Berdak March 25, 2022
Read the key findings from FinovateEurope 2022, including thoughts on what's hot in fintech, sustainable finance, open finance, and digital transformation.
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Some Research Themes For Financial Services In 2022 (Plus A Survey You Can Take To Help)

Peter Wannemacher March 22, 2022
We’ve been diving deep into a number of topics that financial services executives and their teams care about (or should care about). Here are just five of the topics we find particularly interesting: Embedded finance. A crop of fintech startups and large financial providers are investing in embedded finance — in which financial products and […]

Design Better Chatbots

Here's how to create chatbots that customers will love.

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In 2022, Banks Are Refocusing Their Efforts On Innovation, Sustainability, And IT Improvements

Aurelie L'Hostis February 11, 2022
In 2022, banks are refocusing their efforts on innovation, sustainability, and IT improvements.
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Voorspellingen voor 2022: banken gaan flink in innovatie investeren

Aurelie L'Hostis February 11, 2022
To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.
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Don’t Hit The Curb — Instead, Curb The Risk Of Emerging Technologies In 2022!

Andras Cser February 4, 2022
Find out why these five technology categories are causing security decision-makers the most concern.
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Simplicity Underpins Future Payment Fabric And The Future Of Payments

Jacob Morgan February 2, 2022
The future of payments will see firms shift focus from consumers toward businesses, embedding payment technology (not payments), and programmable payments in a quest to mitigate complexity.
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Track The Generational And Behavioral Shifts In Europe’s Investors

Ryan Skinner January 14, 2022
European investors are changing. Understand their investment research behaviors to better serve and support them.

Predictions 2022 Live

Chart a bold path to success in 2022. Hear our predictions for the year ahead.

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The Unstoppable Rise Of Central Bank Digital Currencies (CBDCs)

Sam Higgins December 23, 2021
With the broader rollout of the e-yuan next month, government-backed digital currency will enter a new era. What will it hold for banks, non-financial services firms, and society at large?
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Predictions 2022: Crypto And The Specter Of Inflation Loom Large In Wealth Management

Vijay Raghavan November 17, 2021

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Rethinking The “S” In ESG: The Inclusive Finance Imperative

Aurelie L'Hostis November 10, 2021
Forward-thinking financial services firms that foster digital equity and inclusive finance through innovation to drive sustainable growth will gain a competitive advantage and grow faster.
Video

Predictions 2022: Payments Gets The Hollywood Treatment

Jacob Morgan November 10, 2021

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Predictions 2022: Banks Will Double Down On Innovation

Aurelie L'Hostis November 2, 2021
To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.

European Predictions 2022

Visit our resource hub to discover the key trends impacting European businesses in 2022.

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Europe Predictions 2022: Insurance

Jeffery Williams October 26, 2021
Find out what Forrester predicts for insurance companies in 2022 and beyond.
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¿Dónde Se Encuentran Los Consumidores Mexicanos En El Espectro Del Bienestar Financiero?

Aurelie L'Hostis October 21, 2021
Incluso antes del inicio de la pandemia de COVID-19, los consumidores de México ya estaban enfrentándose a múltiples desafíos financieros y muchos se sentían preocupados por su situación financiera. La pandemia ha afectado aún más a las finanzas de los consumidores, y muchos carecen de resiliencia financiera y confianza en su futuro financiero. El bienestar […]
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APAC Countries Look To Strengthen Sustainable Finance Regulations

Diane Deng October 12, 2021
In APAC, vast political, economic, and social differences among countries pose an impact on sustainable finance regulations. Even for ESG factors that are easiest to measure and compare — carbon emission, for example — there are still no common goals in the region. Only China (pledged to become carbon-neutral in 2060), South Korea (2050), Japan (2050), New Zealand (2050), and Indonesia (2060) have set a net-zero target, leading to different approaches and progress in regulating sustainable finance activities.
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