Future of Work
The future of work refers to how business and workplaces will change and shift over time. Forrester’s future of work research team continuously analyzes a variety of changing trends to produce unique perspectives on how business and technology trends will impact workers across industries and geographies. From hybrid work to automation technology to talent shortages, the future of work is constantly changing and Forrester will continue to track it and analyze it.
Insights
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Prepare Your Workforce For An Agentic Future With An Agent Experience Program
In the era of AI agents, most organizations could benefit from AX (agent experience), the discipline to prepare an organization to successfully integrate agents as collaborative partners with the human workforce. Learn more about these five specific AX skills: knowledge curation, change management, critical thinking, interaction skills, and agent oversight.
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Predictions 2026: The Workforce Muddles Through Ambient Disruption
Disruption no longer comes in the form of episodic occurrences for workers. Discover how that will manifest in the year ahead.
Predictions 2026: Your Planning Starts Here
2026 will demand proof, not promises. Explore Forrester’s Predictions resources — guides, webinars, and blogs — to plan smarter, lead with trust, and stay ahead of disruption.
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AI Is Rewriting Software Work: What It Means For Your Team
Over the past 6–9 months, our team has been working on one of the most ambitious research efforts I’ve led at Forrester: a dual-track program combining dozens of qualitative interviews with development leaders and practitioners and a rigorous quantitative analysis of AI’s employment impact across the software development lifecycle (SDLC).
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Why Culture Change Is Messy, Meaningful, And Human
CX leaders often fall into the trap of searching for a “big bang” solution, but real change often happens in micromoments. In our latest episode of the CX Cast, we unpack why culture change is so hard and why it matters now more than ever.
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Today’s Leaders Must Heed AI Advice For Future Disruptors
Startup founders, investors, technologists, and operators are all working frantically to get an early jump onto the AI train. Find out why and get more of the key takeaways from the recent Startup Boston Week event.
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The Agentic Business Fabric Is How AI Will Transform Enterprise Applications
Struggling with AI ROI? The problem isn’t your tech, it’s your operating model. Learn why success hinges on redesigning jobs and commercial models, not just the tools.
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What I Now Know About Task Intelligence — And Why Leaders Need To Pay Attention
As you would expect, I am fielding a lot of questions from clients about how to deploy, embed, and integrate AI into their workforce.
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GenAI Offers The Digital Employee Experience Opportunity Of A Lifetime
Demand for new AI-driven capabilities is surging, creating unique problems for technology leaders. Find out how an AI-enabled digital employee experience strategy can help in this preview of Forrester’s upcoming Technology & Innovation Summit North America.
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Is AI Coming For Your Team Next? How AI Hype Is Becoming The Hot Layoff Excuse
AI is giving executives the perfect justification for workforce reductions that they’ve been planning all along. Yet many business leaders don't believe that AI is a replacement for employees, our survey data shows. For organizations and workers to survive this shift, the strategy isn’t about fighting AI — it’s about documenting real value, tracking revenue contributions, and building data-driven cases that prove that human judgment, creativity, and relationship management remain irreplaceable.
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EPAM’s Skills-Based Transformation: A Blueprint For The Future Of Work
When I first sat to interview Sandra Loughlin, chief learning scientist and global head of the talent enablement and transformation practice at EPAM, I knew I would learn something new. What I didn’t expect was to be taken on a 30-year journey — one that began long before “skills-based organization” was a buzzword and continues […]
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Training Architects Has Never Been So Important — Here’s Why
Many enterprise architecture teams are unable to scale their impact or evolve their practices due to a growing skills gap. Learn the three distinct but interconnected dimensions of training that high-performing EA teams invest in.
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Lead Your Team To High Culture Energy In Turbulent Times
Your organization is navigating turbulent, volatile waters, and my colleagues at Forrester are helping you navigate this, whether you’re in technology; B2B marketing, product, and sales; or B2C marketing, CX, and digital. But what is happening in your team?
Top 10 Emerging Technologies Fueling Growth
Discover the top technologies that will reshape industries. Hear Forrester’s Brian Hopkins on ROI, use cases, and strategies for quick wins and lasting growth.
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Three Key Findings From The Forrester Wave™: Employee Experience Management Platforms, Q2 2025
What makes the best employee experience management platforms stand out? Find in this preview of our new Wave report on EX management platforms.
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Introducing TCQ, Forrester’s Technology Change Quotient
How can you prepare your employees to become adaptable learners who quickly embrace and master each new wave of technology change? Forrester's technology change quotient (TCQ) can help. Find out what TCQ is and how you can leverage it in this post.
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It’s Not About “Nice”
Over the last week, several of my colleagues have forwarded me recently published articles about the “end of nice management.” No, I’m not going to link them because I’m not here to spread bad advice.
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AI Job Cuts Reveal Which Jobs Deliver The Most (Perceived) Value
Your organization has likely created lots of paperwork and processes, and you signed up to manage this as outlined in your original job description. Now, you may be replaced by AI. Get some useful guidance on why this is happening and how you can recognize it.
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Your Return-To-Office Policy Isn’t Working
Most return-to-work policies are not being complied with. Find out why and what you can do in this preview of our new report.
What It Means: A Forrester Podcast
Forrester analysts provide their perspectives on the latest business and technology headlines.
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Lead Yourself (Before Leading Others) In Volatile Times
To lead your people through volatility, first take the time to lead yourself. Learn how to apply one of our frameworks to yourself and restore your own calm and confidence in these volatile times.
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Agentic AI Strengthens Digital Adoption Platform Offerings
Digital adoption platform (DAP) providers have always been at the forefront of integrating automation into workflows, so integrating agentic AI is a logical next step. Learn the agentic AI use cases that DAP vendors are exploring to further boost performance.
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The Tech Exec’s Guide To Decoding Cybersecurity Vendor Performance
Forrester analyzed the earnings calls of the 10 largest cybersecurity vendors by market cap and identified key trends for technology executives.
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