insurance industry trends

What will the insurance industry look like in ten years? Risk models and competitive assumptions are aging out. Insurtech, the sharing economy, and global warming are disruptive forces. Discover how insurance companies can embrace and thrive in change.

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Financial Services, Healthcare, And Public Sector Clients Are Rapidly Adopting Workday Finance, Adaptive, And PRISM

Akshara Naik Lopez January 22, 2024
Planning an HCM or Finance/ERP RFP this year? Get some key takeaways from Forrester's new Workday Services Landscape report.
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Predictions 2024: Insurers Will Seek Stability In The Face Of Uncertainty

Ellen Carney November 2, 2023
Climate change and geopolitical turmoil will help shape a rocky landscape for insurers heading into the new year. Explore a few of our predictions.
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Predictions 2024: Generative AI Transitions From Hype To Intent

Michele Goetz October 26, 2023
Will generative AI live up to the hype in 2024? The short answer is yes. Learn more in our 2024 predictions for artificial intelligence.
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The Future Of Insurance: A Look At What Lies Ahead

Indranil Bandyopadhyay September 27, 2023
Forrester analyzed past industry performance and top consumer, regulatory, competitive, and tech trends to help insurers succeed in the next decade.
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The Good, The Bad, And The Ugly: The Role Of Trust In Insurance Fraud

Ellen Carney September 20, 2023
Fighting insurance fraud is only feasible with synergies among the people, process, and technology domains. Find out more in this preview of our upcoming Security & Risk event.
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The State Of Cyber Insurance, 2023

Heidi Shey August 24, 2023
Cyber insurance is a common tool for risk transfer today. It’s also a key driver for cybersecurity program investment today. But who has cyber insurance and what benefits do organizations see from it? Analyzing Forrester data on cyber insurance adoption and breach response trends, we find that: Most organizations do not have standalone cyber insurance […]
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ITC DIA Europe Conference 2023 Showcases Insurance’s Evolving Landscape

Indranil Bandyopadhyay July 10, 2023
Learn four key themes from this year’s ITC DIA Europe conference: 1) the challenging state of the insurtech industry; 2) the true problem of the protection gap; 3) the rise of embedded insurance; and 4) the usage of AI, including ChatGPT.
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How Ecosystems Are Changing Insurance CX

Indranil Bandyopadhyay May 24, 2023
Emerging technology ecosystems are at the cutting edge of innovation, bringing breakthrough solutions to market faster and at a reduced cost. In insurance, this means shorter repair times, lower claims costs, and better CX.
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Inclusive Insurance Is A Massive Business Opportunity — If You Do It Right

Indranil Bandyopadhyay March 31, 2023
Insurers must focus on the ‘S’ of ESG to grow the market — and their revenue. Here’s how insurers can overcome top challenges and achieve scale.
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Finalists Announced For The Customer-Obsessed Enterprise Award — EMEA

Maxie Schmidt March 28, 2023
The hard work of customer obsession deserves recognition. Discover the finalists for the inaugural Customer-Obsessed Enterprise Award — EMEA.
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Highlights From The UK Auto And Home Insurers CX Index, 2022

Oliwia Berdak December 15, 2022
Discover the 2022 Forrester CX Index scores for auto and home insurer brands in the UK, and dive into the CX drivers and emotions that drive loyalty the most.
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¿Cómo Las Aseguradoras Españolas Pueden Mejorar Su CX y Generar Más Lealtad?

Joana de Quintanilha December 14, 2022
La Calidad de CX en las Aseguradoras De Autos y Hogares Españolas Queda Rezagada Comparada Con Sus Pares Europeas.
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Livelli di CX Index in Italia in leggero calo nel settore assicurativo per i prodotti casa e auto

Chiara De Gasperin December 12, 2022
In Italia il Customer Experience (CX) Index mostra segnali di rallentamento per le assicurazioni (prodotti auto e casa).
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CX Index för Svenska försäkringsbolag 2022: Vad vill kunderna ha?

William Dahlgren December 12, 2022
Forrester har länge undersökt Customer Experience (CX) och hur kunder upplever interaktionen med företag i olika branscher och geografier. För första gången görs nu ett CX index på svenska försäkringsbolag som en del av det europeiska CX indexet. Varför är CX så viktigt? Och varför just nu? I vår forskning syns en tydlig korrelation mellan […]
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Predictions 2023: Evolving Risks And Recession Fears Will Redefine Insurer Strategies

Ellen Carney November 30, 2022
The global insurance industry will face a challenging market in 2023, with policy lapses, lower IT spending, and insurtech turbulence.
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APAC Predictions 2023: Financial Services Firms Look To New Drivers Of Growth Amidst Uncertainty

Zhi Ying Barry November 10, 2022
Learn how financial services firms in the Asia Pacific region will brace for tougher geopolitical and economic conditions ahead.
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Customer Trust Was Weak Across US Financial Services Brands In 2022

Alyson Clarke November 8, 2022
How well did US financial services firms rank in terms of customers’ trust in 2022? Our new research reveals the scores and rankings of 54 US brands across auto and home insurance, banking, credit card issuers, and investment firms, analyzed as part of Forrester’s US Financial Services Trust Index, 2022. Overall, customer trust was relatively […]
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Top Four Themes From The Future Of Insurance Europe 2022 Event

Indranil Bandyopadhyay November 7, 2022
This blog post takes a look at four significant insurance themes that emerged from The Future of Insurance Europe 2022 event.
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European Predictions 2023: Insurance

Indranil Bandyopadhyay October 31, 2022
Insurance firms in Europe will face considerable headwinds in the coming year. Read our predictions for how they will handle them.
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Meet The New Analyst Covering AI And Insurance: Indranil Bandyopadhyay

Indranil Bandyopadhyay October 5, 2022
New Principal Analyst joins Forrester in the areas of financial service, focusing on insurance and data, AI, and ML.
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