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Blog

How To Crack The Code On B2B Recruiting

Amy Bills August 11, 2021
Get an inside look at the findings from Forrester’s The State Of Customer Obsession 2021 survey, which show the importance of an empowered and appreciated workforce for B2B organizations.
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Open Finance Will Reshape The Relationship Between Banks And Their Customers

Jacob Morgan August 11, 2021
Learn the two crucial factors that will determine the pace and scale of open finance's opportunity.
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Searching For ROI In Retail: The Time For A New Site Search Tool Is Now

Scott Compton August 6, 2021
If you're unsure about the potential impact of search on your e-commerce site, remember that even back in 2018, Amazon had surpassed Google in being the first place that US online adults began a product search.
Blog

B2B CMOs Chart New Paths To Growth Post-COVID

Jennifer Ross August 5, 2021
Forrester’s 2021 Global Marketing Survey reveals how B2B marketing leaders are adapting their strategies to accelerate recovery while keeping customers front and center. Here are three key takeaways.
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Worried About Losing Cookie Tracking? Look To Your Loyalty Program

Mary Pilecki August 4, 2021
A loyalty program is a great way to collect zero-party data. Read how your loyalty program can be a powerful tool in the post-cookie world.
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The Unfortunate Connection Between Professional Athletes And B2B Sellers

Nancy Maluso August 3, 2021
Mental health has been in the spotlight during these Olympic Games, yet the concerns cut across professions. Sales leaders need to prioritize sellers' wellness, starting with these three areas.
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Financial Services Firms Can Earn Trust With A Real Commitment To Sustainability

Oliwia Berdak August 3, 2021
Financial services firms that embrace sustainable business models have an opportunity to win over values-based customers.
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Zero Trust For Healthcare Orgs Is Just What The Doctor Ordered

Christopher Sherman July 29, 2021
Healthcare data is low-hanging fruit for hackers. Learn how adopting a Zero Trust strategy can help keep your data safe.
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APAC Buyer Insights: What Our 2021 B2B Buying Survey Revealed

Paul Dolan July 26, 2021
How buyers approach purchase decisions has changed, which has important implications for marketers. Explore a few of the findings from our recent research, and go even deeper at Forrester's B2B Summit APAC.
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XDR FAQ — Frequently Asked Questions On Extended Detection And Response

Allie Mellen July 22, 2021
Learn about the origin, architecture, and applications of extended detection and response (XDR) from analyst Allie Mellen.
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The Glengarry Glen Ross Effect: Why Sales Isn’t Attractive To Recent College Grads

Phil Harrell July 22, 2021
The sales profession has changed — but old stereotypes remain. Sales leaders need to help counter the misperceptions to bring in talent.
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Buy An Integrated DXP Platform, Not Just A Box Of Rocks

Joe Cicman July 21, 2021
Can on-premise digital experience platforms be migrated to the cloud? Learn the five key takeaways from the latest Forrester Wave.
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ACI ASQ Surveys + FeedbackNow = A Quest To Improve Real-Time Customer Experience

Steven Peltzman July 21, 2021
Collecting solicited feedback at the exact time passengers live the experience is the only way to truly assess the quality of that experience as it moves through all touchpoints of their journey. ACI and FeedbackNow are committed to enabling this so CX leaders can improve the passenger experience.
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Post-Pandemic In-Store Shopping: Consumers Reconsider The Value Of The Store

Anjali Lai July 15, 2021
Now that consumers have experienced the convenience of online purchasing, shoppers are rethinking the purpose of the in-store experience.
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You Need A Martech Reference Model — Here’s Why

Rusty Warner July 14, 2021
Learn about Forrester's martech reference model to help marketers and their technology cohorts define their unique martech reference architecture.
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Using Our Tools Against Us: Adversaries Continue To Abuse Trust In The Supply Chain

Steve Turner July 13, 2021
Attackers continue to abuse trust in unique and creative ways. Have you talked with your partners about security yet? Get three tips on how to do that effectively.
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New Technologies Transform Transportation Management

George Lawrie July 12, 2021
Transportation management systems used to focus on streamlining operations and reducing costs. But today, cloud-based systems use advanced technologies to focus more on customer and employee experience. Learn how.
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Can Kubernetes Navigate Disaster?

Lee Sustar July 12, 2021
Once you have Kubernetes in production, how does that impact your disaster recovery and business continuity planning?
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Your Buyer Is A Group, Not A Person. What Are You Doing About It?

Kerry Cunningham July 8, 2021
Nearly all B2B buying decisions are made by groups. So why are so many marketers still oriented toward leads? Learn why, and see how Forrester's B2B Revenue Waterfall can give you better insights and results.
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Prepare For AI That Learns To Code Your Enterprise Applications (Part 2)

Diego Lo Giudice July 8, 2021
The future of work for application development and delivery professionals will look very different. Learn how to prepare for it today.