Do the benefits of CX transformation outweigh the costs and result in a positive ROI? How can you determine that for your company? Our newly updated report “The ROI Of CX Transformation” helps you answer these questions. The report includes:
- New proof points about the benefits of investing in CX from our large-scale Customer Experience Index (CX Index™) consumer survey.
- Data about the upside of improving CX scores by one point from our “How Customer Experience Drives Business Growth, 2020” analysis.
- Real-life examples of the costs of investing in areas like training, technology, and professional services as well as the benefits of doing so from companies like Lloyds Banking Group, Ping An, ScottishPower, and Target.
- A downloadable ROI model to serve as your starting point for making the business case for CX.
Please let us know if you want to talk more about how to make the case for CX. And check out my video on how to prove the ROI of CX to get started.
Discover how to harness the business benefits of customer experience at the CX North America live virtual experience on June 7-9, 2021.