Liz Herbert

Workday has captured the hearts of many enterprise buyers looking to modernize their employee experience with its human capital management (HCM) software in a way competitors have struggled to match. In recent years, Workday has sought to expand that foothold and compete more broadly to serve as a digital operations platform by expanding into financials […]

Verticalization is back! Why? Horizontal business applications — as mature as they are — don’t fully support industry-specific workflows that span the front and back office. Manufacturers must track projects, schedules, time sheets, and labor efficiencies that are not core to customer relationship management (CRM) or inventory management. Healthcare providers must manage a patient’s health […]

To scale innovation, technology executives must focus on ecosystems and interconnectivity between partners. Get three key recommendations on how to do that.

Find out how Salesforce plans to use the $28B buy to extend the reach of its CRM platform.

In 2020, digital shifted from nice-to-have to must-have. In 2021, companies will accelerate their digital transformation with a focus on customers and what, where, and how to serve them.

Strong customer-facing experiences are fruitless until you tie them to back-end operations. Learn how new digital operations platforms (DOPs) will bring enterprise experiences to levels ERP never could.

SAP’s CEO Bill McDermott will resign and be replaced him with co-CEOs Jennifer Morgan and Christian Klein. Get a detailed analysis of this news from Forrester's Liz Herbert.

Allen Bonde and I chat about key takeaways and our take on the recent Oracle OpenWorld 2019 event.

Salesforce’s acquisition of Tableau is no big surprise. Despite the massive price tag, it fits perfectly with the software-as-a-service giant’s ambition to become an insights-rich platform for all things customer. Watch this video to hear our take on what it means for customers. (I realize this video looks like it was shot from inside solitary […]

Forrester VP and Research Director Allen Bonde interviews VP and Principal Analyst Liz Herbert on takeaways from SAP’s SAPPHIRE event. Also, check out our recent report on SAP and whether SAP is a good fit for your digital business.

Years into the digital era, we see many companies that haven’t invested enough in modernizing their core. The so-called back office and other operational systems can seem disconnected from goals such as innovation and experience — but they are intricately linked. A legacy, monolithic core hinders innovation, growth, and employee and customer experience. For example, […]

SAP has been on an acquisition binge in recent years (SuccessFactors, Hybris, Ariba, Concur, Fieldglass, CallidusCloud, Gigya, and others) — a marked departure from SAP’s build-it-all strategy of the past. Qualtrics is the latest — and largest — in this shopping spree. Like many of the other acquisitions, Qualtrics will roll up into the Cloud Business Group headed […]

Nearly 20 years after SaaS giants such as Salesforce and NetSuite made their foray into the world of enterprise applications, we still see SaaS disrupting the traditional software world at a fast pace. SaaS growth remains high — with legacy software vendors pivoting to more (or all) SaaS and new disruptive vendors entering markets as primarily […]

We recently hosted a complimentary webinar titled Your Digital Transformation Is Not Bold Enough — Five Actions To Take Now. Forrester clients can also access the associated report here. The webinar and the report outline five common mistakes and key fixes for them, but these are only a starting point. Here are three common questions […]

This week, NTT DATA brought together a select community of industry and financial analysts to introduce the new NTT DATA, following the recent acquisition of Dell Services. Though not a well-known brand to most, NTT DATA wants to change that and has launched a series of new campaigns to run on TV and in major […]

Clients tell us they are resistant to SaaS because of SaaS vendors’ unwillingness to offer unlimited liability. Sound familiar? It’s time to stop holding SaaS vendors to a higher standard than the alternative. Consider this:  In-house systems do not offer unlimited liability. Very few non-SaaS vendors offer unlimited liability.   Say what? You did get […]

Clients and services partners have talked for years about linking services partner pricing to business goals. However, traditional pricing models such as time and materials and fixed fee still dominate in services partnerships; examples of truly innovative pricing models are rare. Despite the rarity of these outcome-oriented pricing models, interest remains high. Clients frequently ask […]