Revenue Operations
Revenue operations bridges strategy and execution to drive superior performance and growth. Explore Forrester’s insights for revenue operations leaders and teams to help accelerate business impact.
Insights
Blog
It’s Time To End Disconnected GTM Efforts
Growth is hard. It’s even harder when leaders are too slow to transform their go-to-market (GTM) approaches. And that’s where things are now. GTM efforts look fine on paper. There is a strategy and a plan. Budgets and headcounts are approved. Activity is high. But below the surface, there is no connected GTM approach, and everyone feels the impact. Buyers feel […]
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Announcing Forrester’s 2026 B2B Programs Of The Year Award Winners For North America
Our 2026 B2B POY Awards recognize companies that have raised the bar in marketing, revenue, product, and customer engagement. Get a preview of the stories they will share at B2B Summit North America.
Will You Stay On The Sidelines — Or Lead Big Change?
Turn ideas into action at Forrester’s 2026 global events, designed for leaders ready to move fast. Gain fresh thinking, real-world strategies, and skills to make breakthroughs happen now.
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What Oracle’s Layoffs Really Signal For B2B Marketing, Sales, And Revenue Operations
The framing of Oracle’s recent layoffs as an “AI replaces jobs” story is too simple. The real lesson for operations leaders isn’t to brace for AI disruption; it’s be ready when the operating model gets stress‑tested.
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Agentish Vs. Agentic In GTM: Choose Control Over Autonomy
As AI agents move from assisting go‑to‑market teams to executing revenue workflows, B2B leaders and revenue technology providers face a fundamental design tension: How much autonomy is safe when revenue, compliance, and trust are on the line? In revenue-focused systems, the distinction between “agentish” and fully agentic AI isn’t academic. It’s existential. AI is rapidly […]
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CS Operations: The Air Traffic Control Tower Your CS Team Needs
Customer success managers (CSMs) are like pilots. They know how to fly the plane and keep customers moving toward their destination. But not even the most capable pilots could manage every variable alone. Without an air traffic control tower, flights paths would get tangled, delays would pile up, and small issues would turn into emergencies. […]
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Compensation Without Chaos: Designing Plans That Work
Sales compensation should drive performance, not complexity. The most effective plans keep structures simple and align roles to revenue motions such as new business, expansion, and renewals while supporting clear coverage models and interlocking sales roles. When compensation is easy to understand, administer, and scale, sellers focus on revenue instead of deciphering pay mechanics. Simple, transparent plans build trust, retain top performers, and attract the best sales talent in the market.
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Stop Treating Revenue Enablement Platforms As “Set And Forget”
Revenue enablement platforms aren’t plug‑and‑play solutions that deliver value on day one. They function as living systems that require strong taxonomy, disciplined content governance, and readiness pathways aligned to real selling situations to become usable and trusted. When leaders resist autopilot and commit to ongoing stewardship, REPs can drive adoption, reinforce effective seller behaviors, and produce measurable commercial impact.
Meet The GTM Singularity: A Shift You Can’t Ignore
AI-driven buyer autonomy is collapsing GTM models — and rewriting the rules for growth. At B2B Summit North America, reinvent your strategy with frameworks to drive measurable growth in the AI era.
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How To Shape AI At B2B Summit: From Ideas To Execution
With The Fray joining as a featured performer, this year’s B2B Summit inspired a creative reimagining of “How to Save a Life” through a Forrester lens. This post reflects the real conversations B2B leaders are having right now: how teams align, how leaders decide what to change, and how AI is shaped into something useful, human, and measurable.
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Will AI Eat Your Revtech Stack?
For RevOps leaders, the challenge isn’t predicting which of the narratives on what the future holds is right — it’s avoiding reactive decisions based on incomplete signals.
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A Defining Moment For CPQ: Inside The Conga-PROS Merger
The Conga-PROS merger unites market leaders in CPQ configuration, quoting, workflows, and AI‑driven pricing optimization. Together, they will create an enterprise‑grade platform that connects pricing strategy to execution across the full quote‑to‑commit lifecycle. If integrated effectively and broadly adopted, the combined solution promises faster deal cycles, stronger pricing discipline, improved workflows, and a more consistent omnichannel customer experience.
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Hello, GTM Singularity: Turn Ideas Into Action At B2B Summit North America
Buyer autonomy and the prevalence of AI are collapsing go-to-market fault lines. This isn’t just a catalyst to change — it’s an opportunity to reset with a new, resilient, and connected GTM approach.
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Sales Onboarding Vs. Orientation: Set New Reps Up For Success
Sales onboarding works best when HR and revenue enablement remain distinct. HR handles compliance, culture, and employee provisioning, while enablement equips sellers with knowledge of buyer personas, sales processes, and product fundamentals. Clear separation ensures that new sellers know where to turn for support and accelerates their path to productivity.
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Call For Entries: Forrester B2B Summit North America 2026 Awards
Have you driven cross-team alignment that’s fueled results or achieved excellence in a particular area of marketing, sales, customer engagement, or product? Share your story for a chance to join us on stage at B2B Summit North America.
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The Evolution Of A Revenue Leader: From The Sales Floor To Operational Excellence
Along a journey from sales floors to revenue strategy, I’ve learned that growth comes from embracing challenges and learning continuously. Whether optimizing revenue operations or exploring new places with family, it all comes back to one thing: curiosity as the driving force for progress.
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AI Doesn’t Fix Bad Processes — It Amplifies Them
In the rush to adopt AI and drive growth, many B2B organizations overlook the one thing that makes it all work: process. Discover why fixing broken processes is the key to scalable success.
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What Sets Leading B2B Marketers Apart?
Forrester’s most recent Marketing Survey revealed a sharp divide between leading and lagging B2B marketing organizations. Find out what why leading marketers report significantly stronger revenue and profit while lagging marketers fall short.
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The Implications Of Salesloft’s Drift Data Breach
The incident is not just a cybersecurity failure — it’s a business crisis and a wake-up call for the broader sales technology market.
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2026 Budget Planning: Keys To Success For B2B Marketing, Sales, And Revenue Operations Leaders
The coming year will test the resilience of B2B operations leaders. Here's how you can help your marketing organization get ahead.
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Clari-Salesloft Merger: A Bold, High-Stakes Bid For Market Dominance
The announced merger of Clari and Salesloft is undeniably a high-risk, high-reward gambit requiring exceptional leadership to navigate product and commercial challenges. Learn some of impact this deal could have on the revenue orchestration platform market.
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Turn Marketing Planning From A Source Of Anxiety To A Source Of Clarity
There’s no textbook or course on how to build a marketing budget that aligns with business goals, supports cross-functional collaboration, and adapts to change. But instead of adapting last year’s plan and hoping for the best, marketing leaders can take these three proven steps.
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