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Customer Experience Professionals

Customer experience leaders must create experiences that meet or exceed customer expectations to drive profits.

To succeed, you must design outstanding experiences and the ecosystem to deliver them, demonstrate the business value of customer experience as a discipline, and lead its adoption across the organization.

Who this role is for:

Chief Customer Officer
Chief Experience Officer
Director of Customer Experience
VP of Brand Experience

Latest Research For This Role

Report: The Australia Customer Experience Index, 2017

How Brands Build Loyalty With The Quality Of Their Experience

November 20, 2017 | Tom Champion

How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across five industries in the Australia CX...

Report: The India Customer Experience Index, 2017

How Brands Build Loyalty With The Quality Of Their Experience

November 20, 2017 | Amit Bhatia

How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across five industries in the India CX Index....

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: CX Singapore 2018

August 29, 2018

Forum: CXNYC 2018

June 19, 2018 - June 20, 2018

Forum: CX Sydney 2018

May 10, 2018

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