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Customer Experience Professionals

Customer experience leaders must create experiences that meet or exceed customer expectations to drive profits.

To succeed, you must design outstanding experiences and the ecosystem to deliver them, demonstrate the business value of customer experience as a discipline, and lead its adoption across the organization.

Who this role is for:

Chief Customer Officer
Chief Experience Officer
Director of Customer Experience
VP of Brand Experience

Latest Research For This Role

Report: Avoid These 14 CX Misconceptions

March 19, 2018 | Rick Parrish

To provide a great customer experience (CX) reliably and efficiently, companies must master all six competencies of CX management (CXM). However, misconceptions can cause even the most experienced CX...

Report: Power Prioritization Decisions With A Dynamic Tool

Optimize Your Prioritization Practices For CX Transformation

March 15, 2018 | Ryan Hart

Once organizations have established a prioritization framework for understanding and assessing CX initiatives based on customer impact, business impact, and feasibility of implementation, they're...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: CX Europe 2018

November 14, 2018 - November 15, 2018

Forum: Privacy & Security Europe 2018

October 9, 2018 - October 10, 2018

Forum: CXSF 2018

October 2, 2018 - October 3, 2018

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