Forrester Research For:
Customer experience leaders must create experiences that meet or exceed customer expectations to drive profits.
To succeed, you must design outstanding experiences and the ecosystem to deliver them, demonstrate the business value of customer experience as a discipline, and lead its adoption across the organization.
Chief Customer Officer
Chief Experience Officer
Director of Customer Experience
VP of Brand Experience
October 7, 2015 | TJ Keitt
October 6, 2015 | Michael Gazala
September 17, 2015 | Rick Parrish
September 16, 2015 | Thomas McCann
October 8, 2015 | TJ Keitt
Customer experience (CX) professionals in business-to-business (B2B) companies have a difficult task: Determine the quality of a customer's experience when the customer is actually multiple...
October 6, 2015 | Megan Burns
Store-based retailers face an uphill battle as they compete against digital giants like Amazon and Etsy for consumer dollars. Customer experience (CX) professionals should use this report to get a...
Customer Experience Management, Marketing & Strategy...
Customer Experience Management...
Omnichannel Customer Experience, Customer Experience Management...
October 22, 2015 - October 23, 2015
November 16, 2015 - November 17, 2015