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Customer Experience Professionals

Customer experience leaders must create experiences that meet or exceed customer expectations to drive profits.

To succeed, you must design outstanding experiences and the ecosystem to deliver them, demonstrate the business value of customer experience as a discipline, and lead its adoption across the organization.

Who this role is for:

Chief Customer Officer
Chief Experience Officer
Director of Customer Experience
VP of Brand Experience

Latest Research For This Role

Report: Root Your CX Vision In Your Brand

Brands Must Keep Their Promises With CX

April 26, 2018 | Ryan Hart

Forrester predicted in 2018 that brands that own their values will break away from those that merely borrow them. This means that companies that deliver authentic brand-anchored experiences will not...

Report: Answers To Common Questions About Forrester's Customer Experience Index

Frequently Asked Questions About The CX Index Methodology, Business Impact Simulator, And Benchmark Study

April 19, 2018 | Rick Parrish

Companies need a way to measure changes in the quality of their customer experience (CX), understand how it compares to competitors' CX, and prioritize improvements that will grow revenue....

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: CX Europe 2018

November 14, 2018 - November 15, 2018

Forum: Privacy & Security Europe 2018

October 9, 2018 - October 10, 2018

Forum: CXSF 2018

October 2, 2018 - October 3, 2018

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