Automation

Automation can fuel efficiency and accelerate growth. But the margin for error is significant and the implications for firms and employees are massive.

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Blog

The Best Enterprise Transformation Program Is Yet To Be Made

Indranil Bandyopadhyay November 18, 2022
Check out key takeaways from this year’s EY Global Data & AI Summit.
Podcast

Automation’s Impact On The Future Of Jobs In APAC

What It Means November 10, 2022
Forrester forecasts that by 2040, 63 million jobs will be lost to automation across the five largest economies in APAC. Principal Analysts Michael O’Grady and Sam Higgins discuss the complex factors driving those numbers and the future of jobs in APAC overall.

Seize On 2023 Tech Opportunity

Get our Predictions 2023 guide to see how tech leaders are shifting their focus to outpace disruption.

Blog

Can You See Me Now? New Observability Reports!

Carlos Casanova November 7, 2022
Secure systems deliberately hide details and access points to fly under the radar. Poorly designed systems and poor tooling and instrumentation unknowingly expose sensitive details or hide vital operating telemetry. Be deliberate in your observability design and tooling.
Blog

Key Technologies For Companies To Fight Money-Laundering Challenges In APAC

Meng Liu November 6, 2022
Pandemic-induced isolation increased people’s online activity but also caused many to suffer from depression and insecurity. Criminals have taken advantage of this vulnerability to steal customer identities and take over their financial accounts to facilitate money laundering. Forrester sees that: Crypto and trade-based money launderings are increasing. Crypto’s inherent anonymity and rising adoption by consumers […]
Podcast

The Growing Need For A Chief Automation Officer

What It Means November 3, 2022
As automation efforts continue to expand across the enterprise, one question looms large: Who should be overseeing the use of automation technologies in an organization? In this episode, Principal Analyst Leslie Joseph provides his perspective.
Video

Predictions 2023: Economic Uncertainty Slows Some Automation Trends

Craig Le Clair October 27, 2022

Blog

European Predictions 2023: Automation & Robotics

Bernhard Schaffrik October 27, 2022
Those European orgs with the mettle to adjust to 2023 realities while doubling down on automation will reap overwhelming competitive advantage. Find out more in our 2023 European automation predictions.

Tackle 2023 With Bold Action & Clear Focus

Get our Predictions 2023 Guide to see the 12 big-impact dynamics that leaders will have to navigate in the coming year.

Blog

Misguided Fear Of AI And Automation: A Classic Horror Story

Carlos Casanova October 25, 2022
Classic horror movie quirks closely resemble what we’re seeing in firms looking to innovate and differentiate yet are running from rather than toward AI and advanced automation.
Blog

Oshkosh Receives Forrester’s First-Ever Technology Strategy Impact Award

Frederic Giron October 4, 2022
Learn how industrial technology firm Oshkosh transformed its digital technology organization to become future fit and receive Forrester’s Technology Strategy Impact award.
Blog

The Future Of Manufacturing

Paul Miller September 28, 2022
In volatile market conditions, manufacturers must become quicker, smarter, and greener to survive. The transformation of traditional — often conservative — manufacturing firms involves more than just making existing physical processes more efficient. Business and technology leaders increasingly work together to build future fit organizations that are adaptive, creative, and resilient, unlocking more sustainable and […]
Blog

Show Me The Metaverse

Martha Bennett September 22, 2022
Learn how the future viability of the metaverse depends on these four key emerging technologies.
Blog

Show Me That Emerging Technology Magic

Brian Hopkins September 12, 2022
Get three key takeaways about leveraging emerging technology in this Technology & Innovation event preview.

See Why 2023 Fortune Favors The Bold And Focused

Explore our 2023 Predictions to see where strategies are shifting – and where opportunities for bold moves exist.

Podcast

How Does Automation Enable Human Innovation?

What It Means September 1, 2022
Fears that automation will replace human creativity with mindless robots are unwarranted. VP, Principal Analyst Paul Miller and Principal Analyst Dan Bieler explain why in this episode.
Blog

Random Acts Of Automation: 10 Pitfalls We Must Avoid

Craig Le Clair August 22, 2022
The trend toward automation is not new. The Industrial Revolution started it in the 19th century, but there has never been such rapid automation progress as today. All forms have accelerated, often without understanding their effect. Humans have become choke points in operations, points of disease and legal liability, and friction to smooth digital pathways, […]
Blog

Forrester To Launch The Frontline Service Worker Automation Series

Craig Le Clair August 16, 2022
Forrester's forthcoming series looks at categories of automation that directly effects frontline service workers and dives into the challenges, successes, and best practice guidance.
Blog

2022 AIOps Now Tech Data Overview Sheds Light On Current Capabilities

Carlos Casanova August 4, 2022
The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog. Read the full data overview report to learn more about the other capabilities that it covers.
Blog

Robot Waiters Will Be Serving You Soon

Craig Le Clair July 25, 2022
I haven’t (yet) eaten her culinary delights, but Raymone Williams gave me a bit of her time to talk robots. She is the owner of the Tastee Spoon, a Caribbean (Jamaican) restaurant and food truck serving up original cuisine in Atlanta. If you’re busy and want to skip the rest of the blog, here’s the […]

Prepare Your Infrastructure For 2023 Change

Get our Predictions 2023 guide to explore the infrastructure shifts driving transformation and resiliency.

Blog

Chief Automation Officers Are The Answer … But What Is The Question?

Leslie Joseph July 21, 2022
Much of the current discourse around the role is marked by nonspecificity of purpose. Our new research uncovers some of the key considerations.
Blog

Future Fit Manufacturers Evolve Their Platform Strategies To Scale

Paul Miller July 4, 2022
The launch announcements for Siemens Xcelerator and Hexagon Nexus show how platforms are evolving in the manufacturing sector.
Blog

Is Your Organization Ready To Democratize Its Automation Strategy With Citizen Process Expertise?

Bernhard Schaffrik June 23, 2022
Runaway Automation Undermines Digital Transformation Success Automation is everywhere: In Forrester’s Q2 2021 Global Digital Process Automation Survey, 76% of respondents indicated they were driving toward end-to-end automation for most business processes. While we share this enthusiasm for automation, we have seen too many companies automate processes before they understand them. Organizations can solve — […]
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