Energy & Utilities

Smart technologies and big data are revolutionizing the energy & utilities industries. Read our insights on harnessing the potential of digital in energy & utilities.



GreenOps, FinOps, And The Sustainable Cloud

Dario Maisto May 10, 2024
Rising consumer pressure and new regulatory reporting requirements have opened the door to a new approach: GreenOps, or the practice of minimizing a cloud environment’s carbon footprint through the efficient use of cloud resources. Learn more about GreenOps in this post.

Introducing The Inaugural Landscape And Forrester Wave™ Evaluation On IT Sustainability Services

Abhijit Sunil October 2, 2023
The demand for services that can help decarbonize IT is surging as the services continue to evolve. Learn how two new reports can help guide your IT sustainability journey.

Enel Excels With A Future Fit Tech Strategy

Laura Koetzle October 21, 2022
Congratulations to Enel for being named the EMEA region winner of Forrester’s inaugural Technology Strategy Impact award. In a keynote session at our recent Technology & Innovation EMEA event, Laura Koetzle, VP and group research director with Forrester, sat down with Alberto Cossu, head of digital strategy with Enel Group, to discuss the company’s transformation […]

The US Is Spending Nearly Half Of A Trillion Dollars On Climate And Infrastructure, Seeding The Green Market Revolution

Amy DeMartine August 15, 2022
Forrester’s research team reviews the major business implications of the Inflation Reduction Act.

Forr The Planet: Sustainability Interview Series — Thoughtworks

Abhijit Sunil August 3, 2022
Cloud carbon footprint calculation and optimization is a critical part of an organization’s overall sustainability strategy. Forrester’s technology sustainability framework highlights the importance of addressing cloud and technology architecture for reducing the overall scope 1, 2, and 3 emissions in any industry. I recently talked with the core leadership team at Thoughtworks that led the […]

Jekyll And Hyde: The Dual Role Of Emerging Technologies In Sustainability

Abhijit Sunil April 20, 2022
The dual roles of eight popular emerging technologies and explains how to use them to advance environmental sustainability goals.

Sustainability In Tech: What Do Clients Want To Know?

Abhijit Sunil August 28, 2021
Technology firms will continue to play a major role in climate change. Learn how new sustainability goals are affecting RFPs and RFIs in the tech sector.

Experiment, Then Scale: Lessons From Manufacturing

Paul Miller August 24, 2021
What's the best way to scale innovation at your firm? Start by learning from others' missteps. Find out more in this blog post.

Ransomware: Survive By Outrunning The Guy Next To You

Allie Mellen May 10, 2021
There are two people in a wood, and they run into a bear. The first person gets down on his knees to pray; the second person starts lacing up his boots. The first person asks the second person, “My dear friend, what are you doing? You can’t outrun a bear.” To which the second person […]

(Likely) First Cyberintrusion Into An American Water Treatment System

Brian Kime February 9, 2021
Yesterday, the city of Oldsmar, Florida conducted a press conference to disclose that an unknown person had remotely accessed the city’s water treatment system. The public was never in danger, since operators detected the breach quickly and reversed the changes made by the threat within moments. The change made to the system was “loud” — […]

Recent Dragos Funding Round Demonstrates Growing Demand For OT Security Solutions

Brian Kime December 9, 2020
Operational technology (OT) and industrial control system (ICS) security are vitally important for the safety of the people who work in critical infrastructure and manufacturing. OT security is also necessary for the consumers of the energy, drinking water, and products made in our industrial facilities. OT security is a unique security domain of growing importance, and yesterday’s announcement of Dragos’ Series C funding round of $110 million is another validation of […]

Introducing The Forrester Tech Sustainability Framework

Abhijit Sunil August 19, 2020
Get new insight on how your sustainability efforts can help optimize your tech stack and IT strategy.

Microsoft Purchases CyberX

Brian Kime June 22, 2020
Today, Microsoft announced that it has acquired Waltham, Massachusetts-based internet-of-things (IoT) and industrial control system (ICS) security vendor CyberX. While the purchase price was not disclosed, media reports are speculating that the purchase price was somewhere between $150–$165 million. Founded in 2013, CyberX has raised $48 million in venture capital, so this deal provides a good return to investors. CyberX’s core solution can monitor IoT and ICS environments […]

A Small Victory For Securing The US Bulk Power System

Brian Kime June 8, 2020
It is long overdue to secure the United States’ bulk power system supply chain. As early as 2007, researchers demonstrated how digitization of power systems introduces vulnerabilities that can cause physical damage. In 2015, intruders, likely sponsored or directed by the Russian government and known colloquially by the name Sandworm, breached multiple Ukrainian electric utilities and shut off power for hundreds of thousands of […]

Earth Day Insight: The Major Cloud Providers Are Leaders In Sustainability

Abhijit Sunil April 22, 2020
Cloud vendors are leading the way in sustainability initiatives. On Earth Day, I look at some of the key initiatives in the past decade by the leaders in the space.

New Tech: What I Took Away From The American Graphene Summit

Carlton Doty June 5, 2019
Graphene will (eventually) affect all of us, whether we know it or not. I’ll explain later, but first, let’s take a step back and level-set. What is graphene? Simply put, it is one single atomic layer of carbon, produced by various methods of separating layers of material from graphite. It only existed in the theoretical […]

Creating The CX-Centric Utility

Matthew Guarini April 26, 2018
Outage management is a defining moment for utilities and thus provides a great way to reimagine the relationship between utilities and their customers. Absent an outage, most consumers don’t give a whole lot of thought to their utility company — flip a switch, and the expected happens. The outage — especially prolonged outages — changes everything. No electricity […]

New Tech: Transportation Technology And The Self-Driving Economy

Carlton Doty March 22, 2018
Less than a year ago, my colleague Laura Koetzle and I published a report on the transformative effects of autonomous vehicles on the global economy. While conducting the research in the year leading up to that publication, the news cycles were sparsely populated (at best) with stories of the marvel of self-driving cars. We are […]

Reimagining The Customer Experience In Utilities

What It Means March 15, 2018
John Lincoln, customer experience leader at Duke Energy, and David Schoenberg, director of customer experience at PG&E, discuss how utilities are reimagining CX.

Railways And Wind Farms Demonstrate Power Of Industrial Internet Of Things (IoT)

Paul Miller February 5, 2018
I have been working on a strand of research for about a year, delving into the ways that the internet of things (IoT), machine learning, augmented reality, and digital transformation affect traditional industrial firms, their partners, suppliers, competitors, and customers. There’s an awful lot more to come, but one significant report — From Grease To […]