Information Technology
Information technology is the core of today’s businesses. Read insights on transforming information technology from a service function to a key driver of business growth.
Insights
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HPE Discover 2026: The Juniper Effect Comes Into Focus
If you tuned into HPE Discover 2026, either remotely or from the show floor in Las Vegas, one message came through loud and clear: AI is forcing a rethink of networking, data centers, and infrastructure. Unlike vendors positioning themselves primarily as software or cloud companies, HPE is leaning heavily into its heritage — the company […]
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What Technology Leaders Should Not Miss At Technology & Innovation Forum Central
Technology executives can maximize their time at Technology & Innovation Forum Central by focusing on the sessions and moments that matter most to their role. Prioritized recommendations highlight what to attend and where to invest time to drive real AI outcomes.
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The IT Singularity Is Here: Announcing Forrester’s 2026 Technology Events
The IT singularity is already here — and traditional IT operating models can’t keep up with an always-on, AI-driven world. Learn how technology leaders are adapting now and what it takes to turn disruption into real business advantage at Forrester’s 2026 Technology & Innovation Forums.
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Governance: New Strategy, Old Hands On The Wheel …
You know the pattern: I show up, tell a story from a seat I actually sat in, and we get into what it takes to lead technology when the official playbook and the real one are two different documents. Today’s topic is governance, which I realize is not the word that makes anyone lean in. Nobody pitches “Let’s talk about […]
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Strategy: Batteries Required, Discipline Sold Separately (Part 2)
Welcome back! Last time, we cracked open the box and discovered that the “strategy” was really a stack of inherited decisions, held together with assumptions, good intentions, a few layers of duct tape, and the occasional vendor relationship nobody can fully explain. We watched it come apart under a divestiture, get reassembled in real time, […]
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Freshworks Signals A More Practical Future For AI Service Management
Freshworks’ latest announcements reflect a broader shift in service management AI from feature expansion to operational practicality. The real differentiator is no longer whether a vendor offers generative or agentic capabilities but whether those capabilities can be adopted quickly, grounded in strong context, and sustained within day-to-day service environments.
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Networking Vendors Are Finally Starting To Build Platforms — Not Just Dashboards
We’re about halfway through 2026, and there’s a lot to look forward to — and thankfully, not all of it is AI-for-networking nonsense. What won’t be nonsense is the continued rise and adoption of networking platforms. The idea may feel late to the party compared to the security market (and yes, that makes me bristle […]
Bank of America’s AI Playbook—Here’s How to Scale It
Live Sept. 24: Explore Bank of America’s human-centered lessons for scaling AI—plus learn how to apply Forrester’s research and frameworks to improve ROI, readiness, and trust.
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Agentic AI Enters Its Enterprise Execution Era
Agentic AI is no longer defined by chat-based interactions or experimental prototypes but by its growing ability to execute work across enterprise environments. In March 2026, OpenClaw was part of NVIDIA CEO Jensen Huang’s keynote at NVIDIA’s GTC summit. Since then, I’ve had a lot of discussions with my enterprise clients worldwide on its potential […]
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Atlassian Team ’26: The New Logic Of Work
Atlassian’s Team ’26 event highlighted how AI, agents, context, and workflows are reshaping enterprise work.
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Context Is The New Competitive Edge: Takeaways From ServiceNow Knowledge 2026
ServiceNow Knowledge 2026 showcased how ServiceNow is expanding its role in enterprise AI, workflow automation, and digital workplace transformation.
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Extreme Connect 2026: Momentum Depends On Platform ONE And AI
Extreme Platform ONE changed the tone at Extreme Connect. The energy felt real — less marketing noise, more actual momentum — as Extreme started to look like a credible answer to the gap forming outside the data center while HPE digests Juniper Networks. That shift shows in Platform ONE’s maturation into something operationally meaningful: a […]
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AI Is Turning Unified Storage Into A Strategic Decision
Unified storage has long been treated as a pragmatic, commodity storage investment: Balance cost, simplify operations, move on. In a world of AI enablement and, consequently, downside AI risk, that mindset no longer holds. Agentic, autonomous AI use cases are making storage a strategic decision point to address capability needs, performance requirements, and GRC concerns. AI systems increasingly operate directly on live enterprise data, […]
Save 10% On Our Technology & Innovation Forums This Summer
Register by July 31 to lock in summer advantage savings — 10% off your ticket to our Technology & Innovation Forums in Austin, New York City, or London. Turn ideas into action with frameworks and strategies you can use immediately.
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Circular IT And Factual ESG Data Are Becoming Architecture Decisions
As global CO₂ emissions continue to rise, IT stands out as one of the fastest‑growing contributors, driven by expanding digital estates, accelerating AI investments, and rapidly growing data center demand. This reality is reshaping expectations for enterprise architecture (EA). Architects are no longer asked only to optimize cost, performance, and resilience. They are increasingly expected […]
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Google Cloud Next 2026: The End Of The AI Pilot Era
Google Cloud Next 2026 opened with Thomas Kurian declaring the end of the AI pilot era and Sundar Pichai comparing the enterprise refrain of last year (“Can we build an agent?”) to today’s: “How do we manage thousands of them?” Google Cloud Next ’26 answers the second question with a single product story: Gemini Enterprise […]
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In An AI World, High-Performance IT Is Mandatory For Business Success
Technology leaders are operating in an environment defined by constant and accelerating disruption. AI adoption, geopolitical volatility, mounting technical debt, and unrelenting cost pressure demand that IT steps up for its business partners. Simultaneously, the tolerance of IT and CIO failures is waning as quickly, forcing a vision and strategy that goes beyond incremental improvement […]
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Cognitive Sovereignty: Protect Human Judgment In An AI‑Saturated World
Cognitive sovereignty describes the human ability to think independently amid AI‑generated outputs. This post explores why data literacy and humans in the loop are critical to sustaining sound judgment.
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Roadmaps: Preparing To Self-Destruct In Three, Two, One …
I’m Joe Schiavone. I am a principal analyst here at Forrester. My experience has afforded me the opportunity to learn from some amazing leaders while developing my own style along the way. I have been leading tech for global organizations from PE-backed and startups to large global companies. My comparative advantage, and what has led […]
Save 10% On B2B Forum EMEA This Summer
Register by July 31 to lock in Summer Advantage savings — 10% off your ticket to B2B Forum EMEA (28–29 Sept, London). Leave with a plan to win in the GTM singularity as AI‑driven buyers rewrite the rules.
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What To Know When Evaluating Sensitive Data Discovery And Classification Solutions
The ability to identify sensitive data in your organization, gain visibility into where it is located, and tag it to inform controls for data access, data use, and the data’s lifecycle underpins your efforts to protect that data. Sensitive data discovery and classification is foundational for Zero Trust data security, privacy, and AI governance. The […]
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Call For Entries: 2026 Forrester Global Technology Awards
Forrester’s Technology Strategy Impact Award, Enterprise Architecture Award, and Data & AI Impact Award recognize organizations that set the standard for excellence in using IT, AI, and data to drive meaningful business outcomes. Learn how to apply for these prestigious honors.
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The CDO Role Has Changed — And So Has What “Good” Looks Like
The chief data officer role has matured. Today’s CDO must drive decisions, trust, and organizational change — not just deliver insights.
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