infrastructure & operations

Infrastructure & operations are the foundation on which business success is built. Read insights on keeping infrastructure & operations working efficiently and implementing the latest technologies.

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Insights

Blog

VMware Explore 2025: Execution Highlights On The Broadcom Vision

Naveen Chhabra 1 day ago
Two years into Broadcom ownership, VMware is settling into its new normal — with the VMware Explore event bringing forth the first reported results on executing on a seemingly harsh but clearly stated strategy.
Blog

No More Coders? You Still Need DevOps.

Andrew Cornwall August 28, 2025
Some enterprises are hoping they can replace developers with subject matter experts and AI. And if the coders are gone, why invest in a system to control the software development lifecycle? That could be a very costly mistake. Find out why in this post.
Blog

Robotics In Data Centers: A Strategic Lever For Scalable And Resilient Infrastructure

Alvin Nguyen August 26, 2025
As we progress through the fourth industrial revolution — an era defined by seamless integration of people, machines, and systems — there’s an increasing demand for scalable, intelligent, and resilient compute environments.
Blog

Navigate With Confidence The Migration Options For SAP ECC Customers

Akshara Naik Lopez August 20, 2025
The clock is ticking on SAP ECC’s end-of-support date in 2027, and the big question requiring your attention is: What’s your plan to get to SAP S/4HANA cloud? Learn the options in this preview of an upcoming peer discussion for Forrester clients.
Blog

Commercial Software Spend Will Reach $1.7 Trillion By 2029 And See Double-Digit Growth

Michael O'Grady August 18, 2025
As the global economy braces for slower trade growth and geopolitical tensions, the software industry continues to defy economic headwinds with robust expansion. Software infrastructure is set to grow 13.4% through 2029 while application software grows at a more subdued 9.5%. Learn more in our newly released commercial software forecast.
Blog

Optimize Your Provider Ecosystem For Maximum Business Value

Bill Martorelli August 13, 2025
The struggle to balance single- and multisourcing decisions is pervasive. Because service engagement decisions are fragmented across the organization and made at the portfolio level — not the enterprise level — companies are constantly at odds.
Blog

Infrastructure As Platform: Conquering Chaos In The Agentic Era Requires A New Foundation

Brent Ellis August 12, 2025
Enterprises must transform traditional infrastructure into strategic platforms that drive innovation, resilience, and adaptability to address the agentic era. Learn why well-aligned, future-proof infrastructure is key to enabling intelligent business ecosystems and achieving enterprise goals in this preview of our upcoming Technology & Innovation Summit.
Blog

Early Adopters Share AI-Centric Service Desk Results

Julie Mohr August 12, 2025
The promise of AI-centric service desks has moved from theoretical blueprint to operational reality. After extensive research with early adopters across multiple industries, the results reveal a complex landscape where gains are marred with implementation challenges that many organizations didn’t anticipate.
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From Digital Sovereignty Platforms To Sovereign Cloud Platforms: Three Reasons For A Title Change

Dario Maisto August 11, 2025
Learn how increased complexity and additional market factors led us to rethink the title of our upcoming Forrester Landscape report on digital sovereignty platforms
Blog

GenAI Offers The Digital Employee Experience Opportunity Of A Lifetime

David Johnson August 4, 2025
Demand for new AI-driven capabilities is surging, creating unique problems for technology leaders. Find out how an AI-enabled digital employee experience strategy can help in this preview of Forrester’s upcoming Technology & Innovation Summit North America.
Blog

Understanding Metric Maps: Measure What Matters For Adaptive, Resilient Operations

Julie Mohr July 29, 2025
In today’s complex IT landscape, traditional performance metrics often fall short. This blog explores the importance of metric maps in driving adaptive and resilient operations. By aligning metrics with strategic goals, organizations can foster continuous improvement and enhance employee engagement. Discover how to effectively diagnose service issues and implement meaningful performance models.
Blog

What The Starlink Outage Reveals About Satellite Dependability

Octavio Garcia Granados July 28, 2025
On July 24, a widespread service interruption in Starlink satellite services affected thousands of consumer and business subscribers across the globe. This is the longest outage Starlink has seen ever seen as a commercial service provider. Learn the three key lessons for IT leaders from this unfortunate event.

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Google Cloud And Oracle Aggressively Discount To Keep US Federal Business

Tracy Woo July 24, 2025
Both Google Cloud and Oracle announced massive price reductions in their contracts under pressure from the General Services Administration, which oversees federal procurement. Learn more about the specifics and the implications of this shift.
Blog

The AI-Centric Service Desk: A Blueprint For Modern IT Operations

Julie Mohr July 22, 2025
As digital transformation accelerates, traditional IT service desks must evolve. This blog explores the AI-centric service desk model, emphasizing automation and personalized support to enhance the digital employee experience. Learn how embracing an AI-first approach can transform IT operations into strategic enablers of productivity and resilience.
Blog

Jekyll And Hyde: The Dual Role Of Disruptive Technologies In Sustainability

Abhijit Sunil July 18, 2025
Disruptive technologies such AI can boost efforts towards some strategic priorities, but can also work against environmental sustainability goals. Learn more about the the dual role played by six of the most important disruptive technologies poised to shape sustainability in 2025.
Blog

Bringing AI To The Core: IBM’s Bets On In-Platform Intelligence

Brent Ellis July 9, 2025
IBM’s 2025 infrastructure refresh isn’t just a silicon upgrade. It’s a performance, TCO, and sovereignty play. Get a detailed breakdown of the update and four clear next steps in this post.
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Reimagining ITSM: How Refresh Europe 2025 Propels Freshworks Amid A Fierce Competitive Landscape

Julie Mohr July 8, 2025
At Refresh Europe 2025, the focus shifted from traditional SLAs to experience-led metrics, emphasizing the importance of user perceptions in IT interactions. Freshworks showcased its advancements in AI-driven service management, particularly through Freddy AI. The company aims to simplify ITSM by reducing tool sprawl and enhancing employee experiences. While not the market leader, Freshworks is strategically competitive, targeting midmarket companies. Its approach balances automation with usability, positioning it as a lean alternative in a crowded landscape.
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HPE Discover 2025: AI Is Infrastructure; Infrastructure Is AI

Naveen Chhabra July 7, 2025
Get Forrester's take on seven key announcements coming out of the event and find out how these developments may shape or disrupt your IT roadmap.
Blog

USU’s Strategic Reveal: Can Its ITSM Vision Keep Pace With Global Giants?

Julie Mohr July 3, 2025
Explore USU’s strategic insights from USU World 2025, where it unveiled its vision for IT service management amid growing global competition. Discover the company’s focus on genAI-powered solutions, data governance, and community engagement, as well as how it is addressing the evolving demands of a hybrid, AI-driven digital landscape, and learn about its commitment to operational compliance and innovative service delivery.
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What International Customers Should Know About Microsoft’s Sovereign Cloud Offerings

Dario Maisto June 30, 2025
Given the increasingly volatile geopolitical environment, Microsoft customers are requesting more details on the company’s digital sovereignty posture. Consequently, Microsoft has now updated its sovereign cloud offerings to include details for Sovereign Public Cloud, Sovereign Private Cloud, and National Partner Cloud. Find out what this means and how it may impact your strategy in this post.
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