learning
Learning is a crucial component of business transformation. It ensures that employees buy in to the firm’s vision and have the necessary skills to turn business strategy into business reality.
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Future Fit Organizations Learn To Win
To survive and thrive in the future of work, organizations must evolve from “doing” to “learning” in every aspect of their business process.
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The Art And Science Of Storytelling: An Interview With Bryan Yee
Storytelling In Knowledge Management Unlocking the tacit knowledge in an organization is instrumental in accelerating learning. In the recently released report, Implement Storytelling In Your Agile Knowledge Management Practice, we outline steps that organizations can take to use storytelling in an agile knowledge management (KM) practice to engage knowledge workers in making connections across the […]
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Knowledge Capacity Building Requires Skills Development
Organizations often view knowledge management (KM) as a means to bridge a skills development gap. For example, your level-1 service desk agents may not have strong technical troubleshooting capabilities. To overcome the lack of technical skills, the organization sets out to capture knowledge from subject matter experts and make it available to level 1. While […]
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A Day In The Life Of A Knowledge Manager — A Cautionary Tale
Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. IT operations needs to innovate, provide services globally, and improve employee experiences. Leading a knowledge management practice requires a unique set of skills, but what capabilities are essential for the early success of a knowledge manager? Most […]
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Knowledge Worker Autonomy And Its Impact On The Employee Experience
As organizations continue efforts to perpetually reduce costs, knowledge worker productivity becomes a key focus. Specifically, this means giving knowledge workers the ability to work on their own without assistance from other knowledge workers. Done well, this is autonomy. Done poorly, it can be difficult to know what to do, how to do it, and […]
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Organizational Change Is About Orchestrating Organizational Systems
In our previous blog, we discussed the strategic shift from efficiency to effectiveness and the organizational implications from it. One implication is the ever-quickening pace of technology advancement and how organizations position themselves to exploit that advancement at scale to adapt or create new capabilities and services. The key element here is “at scale.” New […]
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Three Human-Centered Imperatives For Our Tech-Enabled Future
Learn the three tactics your organization can use to shift from technology supporting business value to technology shaping business value.
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A Human-Centered, Technology-Enabled Future
As I begin my career at Forrester, it seems proper to have my first blog introduce my coverage areas and how they interact, generate relevancy, and create value. The nature, design, and performance of managed organizations is evolving to accommodate drastic advancements in technology. To put this into context, technology investment has increased. However, productivity has declined from these investments over […]
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Do You Have A Future Fit Learning Culture?
Change is the new normal. From global pandemics to disruptive innovation and beyond, every organization is in a constant state of reinvention, and static learning models aren’t keeping up. The old model of learning and then earning has been disrupted, leaving businesses holding the bag on continuous upskilling as higher education struggles to reinvent itself. […]
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Inclusion And Diversity Research: Five Surprising Things We Learned
This week, we released a report on the state of the practice of DEI: diversity, equity, and inclusion (see “The Business Of Belonging: How Equity For Employees Drives Equity For Your Brand“). In the course of the research, we interviewed a cross section of practitioners, including chief diversity officers (CDOs), researchers, consultants, and experts in […]
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Are Your Managers Asking The Right Questions?
First-time managers can struggle to get the best performance from their teams. Fortunately, employee coaching skills can be learned. Principal Analyst Katy Tynan explains how to get started.
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Social Learning Inspires Better Outcomes
An effective learning program can drive business results and power your transformation efforts. But only 26% of information workers report that current training offerings help them perform better. There’s a clear gap between what employees need and what employers deliver. For customer experience (CX) leaders, this training gap presents a serious roadblock to becoming a customer-obsessed organization. This raises […]
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The $5 Billion Funding Frenzy: There’s Never Been A Better Time To Rethink Your HCM Investments
Estimates of venture capital funding for HR technology point to record levels of more than $5 billion in 2019. Some of the recent activity in talent acquisition includes: Entelo acquired ConveyIQ along with new funding and management changes; HireVue received another round of funding via new majority investor The Carlyle Group; Jobvite received a $200M […]
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The Impact Of Learning On Your CX Transformation
Investments in education have a multiplier effect: Employees are more likely to stay with a company that invests in their career development, while employers gain a more engaged workforce.
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Sixty Days & Over 100 Inquiries And Briefings — Four Things You Should Know
If you missed my intro blog, A New Rhythm in HCM, here’s the summary: I’m new to Forrester after more than 25 years working for software vendors including, most recently, SAP, where I was a part of the SAP SuccessFactors product leadership team. I’m very excited to be leading the reignition of Forrester’s human capital […]
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A New Rhythm In HCM
Maybe I’ve been in the software world for too long. Or maybe I’m a product of my earlier years. You might remember the old Russian proverb, “Doveryai, no proveryai,” which President Reagan made famous in the context of nuclear disarmament. Translated: “Trust, but verify.” Either way, I’m curious about a lot of things, question everything, […]
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People Make All The Difference: Optimize Your Talent With The Right Processes And Technology
As businesses work to differentiate their products or services, grow the bottom line, and expand globally, they need to think seriously about the important role that their employees play in helping the business achieve successful outcomes. Businesses must invest in processes and technology to recruit and onboard the best people, address performance gaps with key […]
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HR Wave On Talent Gets New Name
Last month, I published an update to my 2011 Forrester Wave™ on talent management because the human resource management (HRM) market has experienced tremendous consolidation and many top-rated vendors have become part of other very large organizations. I defined “talent management” as encompassing performance, learning, succession planning, and career development. When I published my current […]
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Use Social Media To Drive More Learning
My colleagues and I talk often about social collaboration and its tepid adoption. The fact is that it’s hard to get employees to use a tool unless they see a real use for it. This is certainly true in learning. Most of the learning management vendors have some kind of social offering. The uptake depends […]
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Lessons From A Photo Book
For Christmas, my daughter Sarah gave me a book of photos of last summer’s family trip to Cape Cod. Each page was beautifully designed with descriptions of the events captured in the photos: the great lobster feast . . . the trip to Martha’s Vineyard . . . the day at Old Silver Beach playing […]
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