learning

Learning is a crucial component of business transformation. It ensures that employees buy in to the firm’s vision and have the necessary skills to turn business strategy into business reality.

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The Forrester Wave™: Learning Management Systems And Experience Platforms, Q1 2024 — Three Things I Learned

Katy Tynan 3 days ago
Find out how learning management systems (LMS) and LXP providers are responding to skills-based talent models, talent shortages, and generative AI in this preview of our Forrester Wave™: Learning Management Systems And Experience Platforms, Q1 2024.
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GenAI Accelerates Your Agile Knowledge Management Transformation

Julie Mohr December 21, 2023
As technology continues to evolve, so does the future of operations. Advancements in natural language processing and deep learning will make AI-driven operations and agile knowledge management even more intuitive and human-like.

Grow Faster And Be More Profitable With CX Alignment

Customer-centric B2C companies with aligned CX teams see higher growth and revenue. Download our CX Alignment Toolkit to accelerate growth by engaging and aligning stakeholders.

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Predictions 2024: Digital Commerce Will Go Small, Artificial, And Augmented

Emily Pfeiffer October 25, 2023
Digital commerce in 2024 will adopt artificial intelligence and augmented reality to solve specific use cases. Overall, digital businesses will apply surgical precision, rather than sweeping change, to their technology decisions. Read our predictions.
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Use Human-Centric Principles To Drive Sustainable Technology Success

Gordon Barnett June 29, 2023
Human-centric principles are becoming increasingly important to organizations in today’s fast-paced and ever-changing business environment. But tech executives are lagging their peers in adopting human-centric practices. Learn the five SOLID principles of human centricity that can help propel IT organizations to sustainable success with technology.
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Accelerate Your Digital Transformation Efforts With Insights-Driven Leadership

Kim Herrington May 15, 2023
The "reasons" that digital transformations fail are often just symptoms. Tech leaders need to connect the dots throughout user networks if digital CX transformation efforts are to succeed.  
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The Emerging Role Of The Field Sales Coach: A Success Story

Peter Ostrow April 18, 2023
Who doesn’t love a success story? Every year at Forrester’s B2B Summit North America, our sales research team presents new and exciting research, topped off with a captivating B2B Program Of The Year Award presented in a fireside chat with a Forrester analyst. For 2023, our B2B Program Of The Year Award session will include […]
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Future Fit Organizations Learn To Win

Katy Tynan March 6, 2023
To survive and thrive in the future of work, organizations must evolve from “doing” to “learning” in every aspect of their business process.
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The Art And Science Of Storytelling: An Interview With Bryan Yee

Julie Mohr January 30, 2023
In this interview, read how one organization uses storytelling in an agile knowledge management practice to engage knowledge workers, embrace knowledge-sharing, improve organizational connections, and increase the flow of experience-based learning.
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Knowledge Capacity Building Requires Skills Development

Julie Mohr January 23, 2023
Continuing research into the importance of knowledge capacity building, this article discusses why a knowledge management practice should include a variety of means to develop knowledge workers, including skills development.
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A Day In The Life Of A Knowledge Manager — A Cautionary Tale

Julie Mohr January 12, 2023
Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. IT operations needs to innovate, provide services globally, and improve employee experiences. Leading a knowledge management practice requires a unique set of skills, but what capabilities are essential for the early success of a knowledge manager?
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Knowledge Worker Autonomy And Its Impact On The Employee Experience

Julie Mohr May 24, 2022
As organizations continue efforts to perpetually reduce costs, knowledge worker productivity becomes a key focus. Specifically, this means giving knowledge workers the ability to work on their own without assistance from other knowledge workers. Done well, this is autonomy. Done poorly, it can be difficult to know what to do, how to do it, and […]
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Organizational Change Is About Orchestrating Organizational Systems

Christopher Gilchrist June 1, 2021
In our previous blog, we discussed the strategic shift from efficiency to effectiveness and the organizational implications from it. One implication is the ever-quickening pace of technology advancement and how organizations position themselves to exploit that advancement at scale to adapt or create new capabilities and services. The key element here is “at scale.” New […]
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Three Human-Centered Imperatives For Our Tech-Enabled Future

Christopher Gilchrist April 8, 2021
Learn the three tactics your organization can use to shift from technology supporting business value to technology shaping business value.
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A Human-Centered, Technology-Enabled Future

Christopher Gilchrist April 1, 2021
As I begin my career at Forrester, it seems proper to have my first blog introduce my coverage areas and how they interact, generate relevancy, and create value.  The nature, design, and performance of managed organizations is evolving to accommodate drastic advancements in technology. To put this into context, technology investment has increased. However, productivity has declined from these investments over […]
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Do You Have A Future Fit Learning Culture?

Katy Tynan December 15, 2020
Change is the new normal. From global pandemics to disruptive innovation and beyond, every organization is in a constant state of reinvention, and static learning models aren’t keeping up. The old model of learning and then earning has been disrupted, leaving businesses holding the bag on continuous upskilling as higher education struggles to reinvent itself. […]
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Inclusion And Diversity Research: Five Surprising Things We Learned

Katy Tynan September 17, 2020
This week, we released a report on the state of the practice of DEI: diversity, equity, and inclusion (see “The Business Of Belonging: How Equity For Employees Drives Equity For Your Brand“). In the course of the research, we interviewed a cross section of practitioners, including chief diversity officers (CDOs), researchers, consultants, and experts in […]
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Are Your Managers Asking The Right Questions?

Katy Tynan July 6, 2020
First-time managers can struggle to get the best performance from their teams. Fortunately, employee coaching skills can be learned. Principal Analyst Katy Tynan explains how to get started.
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Social Learning Inspires Better Outcomes

Erin Streeter September 18, 2019
An effective learning program can drive business results and power your transformation efforts. But only 26% of information workers report that current training offerings help them perform better. There’s a clear gap between what employees need and what employers deliver. For customer experience (CX) leaders, this training gap presents a serious roadblock to becoming a customer-obsessed organization. This raises […]
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The $5 Billion Funding Frenzy: There’s Never Been A Better Time To Rethink Your HCM Investments

Mark Brandau September 9, 2019
Estimates of venture capital funding for HR technology point to record levels of more than $5 billion in 2019. Some of the recent activity in talent acquisition includes: Entelo acquired ConveyIQ along with new funding and management changes; HireVue received another round of funding via new majority investor The Carlyle Group; Jobvite received a $200M […]
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The Impact Of Learning On Your CX Transformation

Erin Streeter September 5, 2019
Investments in education have a multiplier effect: Employees are more likely to stay with a company that invests in their career development, while employers gain a more engaged workforce.
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