marketing measurement & optimization

Legacy marketing tactics and metrics are no longer a sound basis for planning future efforts. What’s needed is an agile approach that allows for adjustments as the market shifts. Read our insights and best practices for marketing measurement & optimization.

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Insights

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Marketing Operations: Hot Topics From B2B Summit EMEA

Simon Daniels November 17, 2022
One of the most popular attractions at Forrester’s B2B Summit EMEA is the Analyst 1-on-1s. This year's hot marketing operations topics included martech, measurement, data and more.
Blog

Data Deprecation Déjà Vu: Google Delays The Cookiepocalypse (Again)

Emily Collins July 28, 2022
Regardless of when Google finally kills support for third-party cookies, if you’re not planning to manage these forces now, you’re already behind.

Tackle 2023 With Bold Action & Clear Focus

Get our Predictions 2023 Guide to see the 12 big-impact dynamics that leaders will have to navigate in the coming year.

Podcast

It’s Time To Kick The Leads Habit

What It Means July 14, 2022
The traditional focus on individual, marketing-supplied leads is failing B2B companies and buyers. So why does it persist, and what’s a better alternative? VP, Principal Analyst Terry Flaherty and VP, Research Director Mike Pregler discuss on this week’s podcast.
Blog

Great Balls Of Fire! Customer Engagement Is On Your CMO’s Radar

Amy Bills June 14, 2022
It's customer marketing’s job to track and report on value to the business. You might not have received a lot of guidance from leadership on this, especially if your organization isn’t mature in its approach to postsale engagement. Begin by understanding what matters to the company.
Blog

Marketing Enablement Improves Business Outcomes — Show Me The Value

Matt Papertsian May 6, 2022
Marketing leaders understand that enablement drives better business outcomes, yet companies are spending only about 10% of what they spend to enable sales on marketing enablement, based on our benchmark studies and Forrester’s Q1 2022 Sales Learning And Development Professionals Survey. A large part of the challenge is that marketing leaders struggle to clearly establish […]
Webinar

Get More From Your Marketing With Sound Orchestration

Learn essential components to successful marketing orchestration.
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What Kind Of B2B Marketing Sandwich Will You Make?

Barbie Mattie April 20, 2022
While definitions vary, the modern, Western-world concept of a sandwich is two slices of bread with filling in between. When analyzing a survey question from Forrester’s Marketing Survey, 2022 (during lunch), it became apparent that high-growth (>20% increase in annual revenue) companies and companies with flat-to-declining annual revenue both will use the same proverbial slices […]

See Why 2023 Fortune Favors The Bold And Focused

Explore our 2023 Predictions to see where strategies are shifting – and where opportunities for bold moves exist.

Blog

Three Critical Factors For Designing A Marketing Operations Function That Supports Growth

Matt Papertsian April 1, 2022
One of the first questions every marketing leader must be able to answer for every major effort they oversee, and even some they do not, is: “What are the tools, processes, data, resources, and measurements I need to have in place to be as effective and efficient as possible?” To answer this question, marketing leaders […]
Blog

How ABM Technology Is Evolving The Modern Marketing Landscape

Malachi Threadgill April 1, 2022
The landscape for Account Based Marketing (ABM) continues to evolve and mature, but what does it mean to do ABM? For some organizations, it is a subset of the business that focuses on a select few accounts, for others it is a set of tactics driven by tools and technologies.
Blog

Don’t Set Yourself Up To Fail: Move Away From Marketing Sourcing Metrics

Brett Kahnke March 11, 2022
Sourcing metrics provide precious little insight. Why do marketing leaders and teams still embrace them as the primary gauge of their success?
Blog

Recycle Opportunities To Make The Most Of Your B2B Investments

Vicki Brown March 3, 2022
When you’re tracking B2B opportunities, some will inevitably take a detour. Learn how to manage those opportunities to successfully reengage these potential deals.
Blog

Better Together: A Security And Marketing Team-Up Can Fight Fraudsters Across Multiple Threat Vectors

Sandy Carielli February 10, 2022
Marketers lose billions of dollars to fraud every year, and advertising fraud is often viewed as a cost of doing business. But it shouldn’t be! Today, organizations face a diversifying fraud landscape including attacks in the white space between marketing and security. If they don’t collaborate against these types of attacks, fraudsters can easily slip […]

Explore B2B Marketing Shifts For 2023

Get our Predictions 2023 guide to see the CMO priorities accelerating outcomes and value.

Blog

Introducing The Forrester Wave™: Marketing Measurement And Optimization Solutions, Q1 2022

Tina Moffett January 31, 2022
Joe Stanhope and I are excited to announce the publication of The Forrester Wave™: Marketing Measurement And Optimization Solutions, Q1 2022. This report evaluates the top 10 vendors’ current offering, strategy, and market presence for their unified measurement and optimization solutions. The 2022 Forrester Marketing Measurement Wave evaluation will help B2C marketers select the best […]
Blog

Asking The Right Questions For B2B Marketing ROI

Brett Kahnke January 31, 2022
How should marketers calculate the efficiency of their spend? The answer may not be immediately obvious — but it may also be simpler you think.
Blog

Jump-Start Your 2022 Marketing Measurement Strategy With A Focus On Precise And Actionable Insights

Tina Moffett January 27, 2022
Learn three steps to improve your marketing and media measurement strategy in 2022.
Blog

B2B Marketers: It’s Time To Ditch Sourcing Metrics

Ross Graber December 10, 2021
Marketing sourcing metrics aren't meeting the needs of B2B marketing organizations and continue to fall out of favor. Here's why to ditch them and move on to something better.
Blog

KPIs Reinvented — Dust Off Antiquated Measurement

Christina Schmitt November 29, 2021
Sourcing KPI don´t support the complexity and measurement of marketing activities or ROI optimization. A new set of KPI is required.

Capture The ROI Of CX

With this step-by-step guide and ROI calculator, learn how to build a compelling financial case for CX and measure results.

Blog

Marketing Operations Wears Many Hats: Find The Best Fit For 2022

Cristina De Martini September 30, 2021
Where should you focus your efforts in 2022 to deliver the best possible customer experience and better organizational performance? Start with these five areas.
Blog

B2B CMOs Chart New Paths To Growth Post-COVID

Jennifer Ross August 5, 2021
Forrester’s 2021 Global Marketing Survey reveals how B2B marketing leaders are adapting their strategies to accelerate recovery while keeping customers front and center. Here are three key takeaways.
Podcast

A CFO Within Marketing? For Mastercard, The Move Paid Off

What It Means August 5, 2021
As the pressure to prove marketing’s ROI intensifies, marketing leaders should work to build a strong alliance with their finance counterparts. Mastercard’s Chief Marketing and Communications Officer Raja Rajamannar went one step further, hiring a CFO to serve within marketing. He explains the benefits of this unconventional approach on this week’s What It Means.
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