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The Automation Paradox Strikes Again: Lessons From Woolworths “Amazon Era” Productivity Play

Riccardo Pasto 5 days ago
Recent worker strikes at Woolworths’ distribution centers in Australia have reignited concerns over the use of AI-powered productivity systems in the workplace. In early 2024, Woolworths introduced the “Coaching and Productivity Framework,” a new performance management program aimed at monitoring and optimizing workers’ output across warehouses. The program has drawn sharp criticism from warehouse workers […]
Podcast

Get Your AI Aligned

What It Means November 14, 2024
The big challenge with AI for business is risk. How can an organization minimize the risk while maximizing the benefit of AI? In this episode, Vice President and Principal Analyst Brandon Purcell proposes a solution to this challenge — AI alignment — and outlines how an “align by design” approach can help.

Ready For These 2025 Tech And Security Shifts?

Step into 2025 with confidence! Explore our predictions for tech and security leaders, featuring key trends in AI, cloud, SDLC, and AIOps you need to know.

Blog

Predictions 2025: AI’s Mishaps And Patchy Rules Lead To Uneven Pockets Of Trust

Audrey Chee-Read October 22, 2024
Patchy AI standards and regulations across the globe will result in some organizations faring better than others when it comes to building and maintaining trust. Learn more in this preview of our 2025 trust predictions.
Blog

Avoiding Digital Imperialism In The Age Of AI

Sam Higgins September 23, 2024
As AI becomes a key driver of economic growth, it presents both opportunities and challenges. To ensure AI benefits society, employees, customers, and organizations, it’s crucial to prevent a scenario where the concentration of power in the tech sector leads to a new form of digital dominance. 
Blog

OpenAI’s o1: More Than Meets The Eye

Brian Hopkins September 18, 2024
The new model is a significant step forward and a preview of what's to come. Learn about the three key innovations that power OpenAI's o1.
Blog

Privacy Advocates Come For Contact Centers

Christina McAllister September 9, 2024
“Please be advised that your call may be recorded for quality assurance and training purposes.” We’ve all heard this message at some point — a familiar prelude to countless conversations worldwide. This disclosure has remained largely unchanged over the years but may no longer serve any purpose. The bar for what’s considered legally acceptable consent […]
Blog

Dear AI, Please Change The World Already

Brian Hopkins September 6, 2024
When will AI truly deliver, and should your organization wait or dive in now? Learn three key paths of change that AI computing will drive in this preview of our new report.

See What’s Next For Generative AI In Security Tools

The potential for AI in security tools is just beginning! Watch our webinar replay to learn how generative AI is transforming security tools and impacting security practitioners, along with the exciting innovations that lie ahead.

Blog

AI And The Green Market Revolution Will Intertwine

Thomas Husson September 2, 2024
While AI has huge potential to mitigate the environmental crisis, the technology that powers AI has a huge impact on climate change and water resources. Learn how the futures of AI and the green market revolution are intimately linked and how they will both become invisibly embedded into our daily lives.
Blog

Generative AI And Knowledge Graphs: A Match Made In Heaven

Indranil Bandyopadhyay August 12, 2024
Knowledge graphs can enhance generative AI’s reliability and accuracy with structured knowledge, domain-specific facts, and reasoning. At the same time, genAI can also augment KGs with textual/visual information, generalized knowledge, and natural language processing.
Blog

Trusted AI Begins And Ends With Alignment

Brandon Purcell July 23, 2024
What do discrimination, harmful content, unexpected outcomes, and catastrophic business failure have in common? They are all potential consequences of misaligned AI. Learn how an “align by design” approach can help.
Blog

Introducing AI Alignment: A Technology Point Of View

Brian Hopkins July 23, 2024
As generative AI models interact more with digital environments, their unpredictability renders traditional testing insufficient. Instead, aligning these models with corporate and customer values through technical and governance mechanisms is essential. Learn more about the "align by design" approach.
Blog

The Public Sector Wants GenAI But Must Overcome Its Hesitancy

Sam Higgins June 25, 2024
Generative AI is revolutionizing the private sector, and its leaders are determined to implement this emerging technology at scale and without delay. But how does the public sector view it and what hurdles does genAI face in that realm?

Plan Your IT & Security Budgets For 2025 Success

Watch our on-demand technology budget planning webinar. Get benchmarks for strategic investments, divestments, and experiments to maximize business value from 2025 tech and security spending.

Blog

Forrester’s Top 10 Emerging Technologies For 2024: As AI Dominates, Security Becomes Paramount

Brian Hopkins June 25, 2024
Forrester’s list of the top 10 emerging technologies for 2024 reflects the continued dominance of AI but also emphasizes the growing importance of security in our increasingly connected world. Get a deep dive on the top 10 list in this blog post.
Blog

Key Takeaways From SAP Sapphire Orlando 2024

Akshara Naik Lopez June 12, 2024
From generative AI to cloud to pricing announcements, the recent SAP Sapphire in Orlando was a busy event. Read this blog to get our key takeaways and perspectives on the big announcements from SAP.
Blog

The Dawn Of The Age Of Agents

Manuel Geitz June 12, 2024
So are personal genAI agents really coming and how will they impact consumer behavior? Get updates and insights on the "Age of Agents" in this post.
Blog

Forrester’s AI Webinar Series: Navigate The Choppy And Exciting Waters Of Enterprise AI

Sudha Maheshwari June 7, 2024
AI is having — and will continue to have — a profound impact on how data scientists, software engineers, and other job functions perform their roles. Get tips on how to define, build, and implement your enterprise AI strategy with the help of Forrester's AI Advantage client webinar series.
Blog

Six Technologies Will Make Digital Experiences More Humanlike (And GenAI Is Just One Among Them)

David Truog June 3, 2024
The future of human-machine interaction will be drastically more humanlike in six ways — creative, conversational, perceptive, embodied, physical, and personified — as a result of six emerging technologies. But these technologies are still immature, and the road ahead is fraught with challenges.
Blog

What You Can Learn From Open-Source Design Systems

Gina Bhawalkar May 30, 2024
Read on to learn three best practices from open-source design systems.
Blog

GenAI Just Got A Little Less Opaque

Brandon Purcell May 22, 2024
Learn why a new paper from AI startup Anthropic brings up a broader conversation about the value of AI explainability.
Blog

The New Chief Artificial Intelligence Officer Role Balances AI Champion And Risk Manager

Alla Valente April 3, 2024
US federal agencies must now have a chief artificial intelligence officer responsible for operationalizing the safe use of AI. Learn more about this move and the implications in this blog post.
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