Architecture & Technology Strategy
Your architecture & technology strategy determines whether your business uses technology effectively … or falls behind competitors. Read Forrester’s insights on best practices, trends, and emerging tech in the architecture & technology space.
Insights
Blog
Look Up: Your AI Voyage Depends On It
AI adoption is accelerating, but too many organizations remain focused on deployments and efficiencies rather than customer value. Learn why the most successful AI adopters build customer-focused strategies that drive trust, differentiation, and business outcomes.
Blog
The Architecture And Delivery Leader’s Guide To Technology & Innovation Forum Central
Architecture and delivery leaders are expected to modernize platforms, accelerate delivery, enable AI, strengthen governance, and demonstrate business value, often with limited time and resources. Discover the sessions at Technology & Innovation Forum Central that can help you advance platform transformation, enterprise architecture, AI readiness, and delivery performance.
Blog
Conversational Banking Won’t Scale Without Strong Foundations
Discover the data, architecture, and governance foundations that banks need to scale conversational banking safely and effectively.
Blog
Five Key Findings From The Forrester Wave™: Workday Services, Q2 2026
The Workday services market has entered a new phase. Buyers are no longer looking solely for implementation partners that can deliver projects on time and on budget. Increasingly, they want strategic partners that can help them drive continuous transformation, operationalize AI, and maximize platform value long after go-live. In The Forrester Wave™ Workday Services, Q2 […]
Blog
SAP’s EU Settlement Shifts ERP Customer Leverage
On July 9, SAP reached a settlement with the European Commission that closes an antitrust investigation into SAP’s maintenance and support practices for on-premises enterprise resource planning (ERP) software. Importantly, this was resolved through binding commitments rather than a finding of wrongdoing or a financial penalty, but customers should not mistake the absence of a […]
Blog
CIOs: Use Rate Variance Analysis To Get To The Bottom Of Runaway Token Spend
So you’ve blown through your AI budget. Join the club. Blaming token consumption may have worked once. But as the adage goes, “Fool me once, shame on you. Fool me twice … ” you know the rest. Token consumption is a combination of multiple factors and not conclusive on its own. Hence, you need a […]
Blog
Banking Payments Architecture, Real-Time Rails, AI, And Commercial Trends
Real-Time Payments, Orchestration Engines, And AI Fraud Detection Drive Capital Efficiencies Commercial banking is undergoing a structural metamorphosis, shifting from rigid, batch-processed legacy systems to a model of autonomous, event-native finance. The convergence of ISO 20022-native data fabrics and agentic AI is transforming payments from simple capital transfers into high-fidelity data signals that power real-time […]
Bank of America’s AI Playbook—Here’s How to Scale It
Live Sept. 24: Explore Bank of America’s human-centered lessons for scaling AI—plus learn how to apply Forrester’s research and frameworks to improve ROI, readiness, and trust.
Webinar
Inside Bank Of America’s Enterprise AI Playbook
Join us September 24 to see how Bank of America turned AI ambition into enterprise-wide impact by starting with customers and scaling with trust.
Blog
Dollars And Sense At FinOps X 2026: Is AI Value Management Bigger Than FinOps?
FinOps X continues to be one of the fastest-growing and most action-packed events on our calendar. FinOps X 2026 outdid the prior year’s iteration with 2,500 total attendees, up 25% from FinOps X’s 2025 count. Last year, we wrote that AI cost management was a “nascent but growing” theme at the event. Wow, that has […]
Blog
The IT Singularity Is Here: Announcing Forrester’s 2026 Technology Events
The IT singularity is already here — and traditional IT operating models can’t keep up with an always-on, AI-driven world. Learn how technology leaders are adapting now and what it takes to turn disruption into real business advantage at Forrester’s 2026 Technology & Innovation Forums.
Webinar
How Tech Leaders Govern AI Outcomes At Scale – APAC
Join us July 21 to learn how CIOs and tech leaders turn AI into measurable business outcomes. Bring clarity, accountability, and value to your AI strategy.
Blog
AI Agents Need Real-Time Context: Data Streaming Is How You Are Going To Get It
Real-time data is reality. It is the context that represents the physical and digital reality of what is happening in your business right now. That context is what AI agents need to make accurate decisions and take appropriate actions that affect customers, operations, the workforce, and the market. Unlike humans, AI agents act at digital […]
Blog
Agentic Software Development Takes The Lead: From Code Assistants To Orchestrated SDLC Agents
So far in 2026, software development has already crossed a clear threshold. GenAI is no longer just helping developers to write code faster; it is reshaping how software is planned, built, tested, and delivered. Forrester’s recent report on The State Of Agentic Software Development, 2026 shows that TuringBots are now becoming agentic, not just AI […]
Webinar
How Tech Leaders Govern AI Outcomes At Scale
Watch this webinar to learn how CIOs and tech leaders turn AI into measurable business outcomes. Bring clarity, accountability, and value to your AI strategy.
Blog
Strategy: Batteries Required, Discipline Sold Separately (Part 2)
Welcome back! Last time, we cracked open the box and discovered that the “strategy” was really a stack of inherited decisions, held together with assumptions, good intentions, a few layers of duct tape, and the occasional vendor relationship nobody can fully explain. We watched it come apart under a divestiture, get reassembled in real time, […]
Blog
Miro’s Big Bet: Can A Whiteboard Company Become The AI Decisioning Layer For The Enterprise?
At its Canvas 26 conference, Miro claimed that it’s no longer in the whiteboard business. Instead, it wants to become the collaborative decision-making layer for the agentic enterprise. That’s bold and ambitious repositioning and, potentially, timely. As the cost of intelligence is plummeting, the amount of work organizations can generate is increasing significantly — you […]
Blog
TeamViewer Connect: A Pragmatic Look At How IT Can Level Up DEX
TeamViewer Connect in New York City brought together TeamViewer leadership, customers, and digital employee experience (DEX) practitioners for a grounded discussion about what it really takes to “level up” DEX. Rather than focusing on product features, the event centered on operational maturity, outcome-based measurement, and the human impact of automation. From customer stories to practical […]
Blog
Agentic AI Enters Its Enterprise Execution Era
Agentic AI is no longer defined by chat-based interactions or experimental prototypes but by its growing ability to execute work across enterprise environments. In March 2026, OpenClaw was part of NVIDIA CEO Jensen Huang’s keynote at NVIDIA’s GTC summit. Since then, I’ve had a lot of discussions with my enterprise clients worldwide on its potential […]
Blog
Why Business Leadership Is The Deciding Factor In API Success
Every year, enterprises invest millions in APIs, yet many end up with brittle interfaces nobody wants to reuse. The root of this problem is usually how the program is led rather than the technology. When business leadership is missing, APIs devolve into integration glue. They connect systems, but they don’t create momentum. Solution architects build […]
Blog
OCX 2026: Open Source As Strategy
At OCX, the Eclipse Foundation’s Open Community Experience conference, attendees met to discuss the Eclipse Foundation and what it means to be an open-source developer.
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