Architecture & Technology Strategy
Your architecture & technology strategy determines whether your business uses technology effectively … or falls behind competitors. Read Forrester’s insights on best practices, trends, and emerging tech in the architecture & technology space.
Insights
Blog
Why Smart Workday Buyers Negotiate Beyond The Subscription
Many organizations still approach Workday negotiations as a software procurement exercise focused on maximizing discounts. That mindset misses where the real commercial risks and opportunities reside. As Workday expands its platform footprint, AI capabilities, and commercial models, buyers are making decisions that will influence costs, flexibility, and negotiating leverage long after the initial contract is […]
Blog
AI Can Rewrite Code, But It Cannot Recover Intent
For decades, critical applications have accumulated business rules, integrations, workarounds, and dependencies faster than organizations could document them. Documentation is incomplete, the original developers have moved on, and application specialists are retiring — taking their with critical institutional knowledge with them. The result is a business problem disguised as a technology challenge. Modernization teams encounter […]
Blog
Enterprise Architects Must Choose: Agentic Runtime Architecture Or Agent Sprawl
Every era of enterprise technology has added a defining layer to the stack. Mainframes gave us the system of record. Client/server gave us applications. The web gave us services and APIs. Cloud gave us elastic infrastructure. Now agentic AI is adding the next layer. Where the application layer executed instructions, the agent layer intercepts business […]
Blog
2026 H1 Enterprise Software Earnings Reveal A New Vendor Power Play
H1 2026 earnings season told the story vendors wanted told: AI attach rates climbing, cloud backlog compounding, and platforms expanding into adjacent workflows. ServiceNow sustained approximately 19% subscription growth while increasing its 2026 AI commitment to $1.5 billion. Salesforce grew Agentforce annual recurring revenue to $1.2 billion, even as core revenue growth slowed into the […]
Blog
What Would You Ask If You Had 20 Minutes With A Technology Analyst?
What would you ask if you had 20 minutes with a Forrester technology analyst? Discover how a one-on-one analyst conversation at Technology & Innovation Forum Central in Austin can help you validate AI priorities, challenge assumptions, and turn big ideas into practical next steps that drive business outcomes.
Blog
Introducing Neocloud And NeoPaaS: The Next Frontiers Of The AI-Native Cloud
Last year, Forrester introduced the concept of the AI-native cloud, as we observed that the cloud industry was moving beyond commodity infrastructure toward platforms that are purpose-built for generative AI (genAI) and agentic AI. We also identified two emerging paths in this transformation: AI infrastructure cloud platforms (neoclouds) and AI-centric neo-platforms as a service (neoPaaSes). […]
Blog
Takeaways From The Forrester Wave™: Data Lakehouses, Q3 2026
The enterprise data lakehouse is evolving. Once designed primarily to consolidate data for analytics, today’s lakehouse has become the operational foundation for agentic AI, delivering the trusted, governed, and real-time data that intelligent agents require to reason and act. As AI shifts from generating insights to executing business processes, organizations must rethink what they expect […]
Bank of America’s AI Playbook—Here’s How to Scale It
Live Sept. 24: Explore Bank of America’s human-centered lessons for scaling AI—plus learn how to apply Forrester’s research and frameworks to improve ROI, readiness, and trust.
Blog
AMD’s AI Strategy Is Shifting From Chips To Systems
At AMD’s Advancing AI event in San Francisco, I expected to hear about faster GPUs, next-generation CPUs, AI PCs, and the company’s latest AI infrastructure roadmap. Those announcements certainly happened. AMD introduced new AI infrastructure, processors, software, and AI PC capabilities. But the most important message wasn’t about a specific product. It was about positioning: […]
Blog
Forrester’s 2026 Technology Award Winners For APAC
Technology leaders across Asia Pacific are under pressure to deliver more than just resilient systems and efficient operations. They are also expected to help their organizations grow, adapt, earn trust, and turn emerging technologies (especially AI) into measurable business value. Forrester’s Technology Awards recognize organizations that demonstrate how technology can become a true business catalyst. […]
Blog
What Large Enterprises Can Learn From The Department Of War’s $7 Billion Oracle Agreement
For years, enterprise software leaders focused on application transformation. Today, many are discovering that technology procurement may be the bigger obstacle to modernization. As organizations accelerate investments in AI, cloud platforms, enterprise applications, and cybersecurity, they often find themselves constrained by fragmented contracts, inconsistent licensing models, overlapping vendor agreements, and limited visibility into technology consumption. […]
Blog
Architect For Evolution, Not Perfection, In Agentic AI
Enterprise teams are moving agentic AI projects toward production faster than they are developing the architectural disciplines needed to build, govern, secure, and operate them. At the same time, many organizations are searching for a target-state agentic architecture that will stand the test of time. That, unfortunately, is a fool’s errand in the rapidly evolving […]
Blog
Look Up: Your AI Voyage Depends On It
AI adoption is accelerating, but too many organizations remain focused on deployments and efficiencies rather than customer value. Learn why the most successful AI adopters build customer-focused strategies that drive trust, differentiation, and business outcomes.
Blog
The Architecture And Delivery Leader’s Guide To Technology & Innovation Forum Central
Architecture and delivery leaders are expected to modernize platforms, accelerate delivery, enable AI, strengthen governance, and demonstrate business value, often with limited time and resources. Discover the sessions at Technology & Innovation Forum Central that can help you advance platform transformation, enterprise architecture, AI readiness, and delivery performance.
Blog
Conversational Banking Won’t Scale Without Strong Foundations
Discover the data, architecture, and governance foundations that banks need to scale conversational banking safely and effectively.
Blog
Five Key Findings From The Forrester Wave™: Workday Services, Q2 2026
The Workday services market has entered a new phase. Buyers are no longer looking solely for implementation partners that can deliver projects on time and on budget. Increasingly, they want strategic partners that can help them drive continuous transformation, operationalize AI, and maximize platform value long after go-live. In The Forrester Wave™ Workday Services, Q2 […]
Blog
SAP’s EU Settlement Shifts ERP Customer Leverage
On July 9, SAP reached a settlement with the European Commission that closes an antitrust investigation into SAP’s maintenance and support practices for on-premises enterprise resource planning (ERP) software. Importantly, this was resolved through binding commitments rather than a finding of wrongdoing or a financial penalty, but customers should not mistake the absence of a […]
Blog
CIOs: Understand Runaway AI Token Spend Using Rate Volume Analysis
So you’ve blown through your AI budget. Join the club. Blaming token consumption may have worked once. But as the adage goes, “Fool me once, shame on you. Fool me twice … ” you know the rest. Token consumption is a combination of multiple factors and not conclusive on its own. Hence, you need a […]
Blog
Launching The Agentic Development Platforms Vendor Landscape, Q3 2026
Agentic development platforms (ADPs) move AI-enhanced development from experimentation to enterprise decision-making. As AI coding assistants evolve into platforms that can coordinate agents, manage context, and automate work across the software development lifecycle (SDLC), technology leaders need a clearer view of which vendors matter, how they differ, and where the market is heading. ADPs are […]
Webinar
Inside Bank Of America’s Enterprise AI Playbook
Join us September 24 to see how Bank of America turned AI ambition into enterprise-wide impact by starting with customers and scaling with trust.
Blog
Dollars And Sense At FinOps X 2026: Is AI Value Management Bigger Than FinOps?
FinOps X continues to be one of the fastest-growing and most action-packed events on our calendar. FinOps X 2026 outdid the prior year’s iteration with 2,500 total attendees, up 25% from FinOps X’s 2025 count. Last year, we wrote that AI cost management was a “nascent but growing” theme at the event. Wow, that has […]
More posts