vendor selection

Vendor selection is crucial to the success of your business. Read practical advice on choosing the right technology solution or provider.

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Meet The Analyst Covering Design Workflow: Sheila Mahoutchian

Sheila Mahoutchian September 26, 2022
What Topics Will You Be Covering At Forrester? I’m excited to dive deep into coverage areas revolving around design workflows, tools, and services for the customer experience (CX) function. Some buckets I hope to explore in this realm include: Design thinking in practice and how to make it accessible, specifically for collaboration teams that work […]
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The Adobe-Figma Combination Bodes Well For Collaboration In And Beyond Design (And Wall Street Isn’t Getting It — Yet)

Sheila Mahoutchian September 15, 2022
The news this morning that Adobe is acquiring Figma is a development that makes a lot of sense: Design and collaboration are increasingly essential to customer experience (CX) and business success, and the two companies’ respective strengths will form a powerful combination. Adobe And Figma Are Close But Complementary Competitors Figma’s main product is its […]

Seize On 2023 Tech Opportunity

Get our Predictions 2023 guide to see how tech leaders are shifting their focus to outpace disruption.

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Announcing The Forrester Wave™: Global Adobe Services Partners, Q3 2022

Xiaofeng Wang July 7, 2022
I’m pleased to announce our recently published The Forrester Wave™: Global Adobe Services Partners, Q3 2022. In our 23-criterion evaluation of global Adobe services partners, we identified the 10 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, dentsu, IBM, Infosys, Publicis Groupe, Tata Consultancy Services (TCS), and WPP — and researched, analyzed, and scored them […]
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What Merchants Want From Their Payments Provider

Nicole Murgia June 14, 2022
As part of the latest Forrester Wave evaluation of the merchant payment provider market, we spoke with 23 customer references (i.e., merchants like retailers and brands) about their experiences with their current payment provider.
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AT&T, Uber, And Zipcar Share Similarities With Subscription Hardware

Naveen Chhabra June 13, 2022
Elucidate Subscription-Based Hardware Offerings Public cloud innovations influence your technology decisions in many ways. Cloud pricing is shaping the pricing for on-premises data center infrastructure. I receive many client calls around evolving subscription-based hardware, and those discussions reveal their confusions. As you aim to make an optimal decision for your business, let’s develop an understanding […]
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Merchant Payment Processing: Champion/Challenger Models Make Vendors Earn Their Volume

Lily Varon June 1, 2022
For our latest evaluation in the merchant payment provider space, Forrester identified 11 leading vendors - learn more about our findings.
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Microsoft Launches MDR And Hops On The Everything-As-A-Service Bandwagon

Jeff Pollard May 10, 2022
Everything-eventually-becomes-a-service which Microsoft demonstrates by launching its own version of managed detection & response. We discuss what CISOs need to know, how it will impact the market, and what to look for next.

Prepare Your Infrastructure For 2023 Change

Get our Predictions 2023 guide to explore the infrastructure shifts driving transformation and resiliency.

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SaaS Outages: When Lightning Strikes, Thunder Rolls

Brent Ellis April 12, 2022
Just like with self-managed infrastructure, the key to surviving a SaaS outage is knowing the risks, implementing strategies to mitigate and control those risks, and then testing your strategy to make sure it works and that everyone knows how to execute in the case of crisis.
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Marketers Must Mind The Customer Journey Orchestration Gap

Rusty Warner January 26, 2022
Discover the questions to ask when considering customer journey orchestration (CJO) vendors, as acquisitions shake the space up.
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Presenting The Forrester Wave™: Enterprise Service Management, Q4 2021

Charles Betz December 16, 2021
In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation. Now, we are pleased to announce The Forrester Wave™: Enterprise Service Management, Q4 2021. In 2018, ITSM vendors were still completing the transition […]
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Ask The Analysts — The Forrester Wave™: Unified Endpoint Management, Q4 2021

Andrew Hewitt November 30, 2021
On Monday, December 6, join us for an interactive session covering highlights from the recently published The Forrester Wave™: Unified Endpoint Management, Q4 2021. Unified endpoint management (UEM) helps enterprises better manage employee devices and applications, resulting in improved employee experience, customer trust, and business agility. Want to understand how UEM can address your top […]
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Announcing The First Forrester Wave™ Evaluation Covering Enterprise Fraud Management Solutions In Asia Pacific

Meng Liu November 18, 2021
Following up the previously published Now Tech report, I’m excited to announce that The Forrester Wave™: Enterprise Fraud Management In Asia Pacific, Q4 2021 is now live. Forrester defines enterprise fraud management (EFM) as “a solution that integrates data from multiple payment and non-payment transaction processing systems, online portals, and threat information sources and provides transaction monitoring, risk […]
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With Sales Tech, Getting You To Your Destination Is The Easy Part

Seth Marrs November 15, 2021
Ask sales technology vendors these three questions to determine if their solutions can go beyond forecasting and provide insights that will help you consistently hit sales targets.
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Announcing The First And Only Evaluative Research On XDR — The Forrester New Wave™: Extended Detection And Response (XDR) Providers, Q4 2021

Allie Mellen October 13, 2021
Over the past three years, there’s been no shortage of hot takes on XDR. From a plethora of vendors across industries to security luminaries laying claim to the term, opinions abound. Yet, until recently, no research established a firm definition of XDR, let alone conducted evaluative research on XDR vendor capabilities. That is why I […]
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Promotions And Offer Management Providers Want To Help You Deliver Personalized And Compelling Incentives

Mary Pilecki August 11, 2021
Have you noticed the growing link between commerce and loyalty? Forrester has, and we’ve set out to explore it. Our first deep dive was into promotions and offer management tools, which we define as: Software that helps businesses personalize, distribute, automate, and track promotions, incentives, and other offers across digital and physical touchpoints. We included […]
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Selecting The Right Consulting Partner For Your Innovation Efforts

Dan Bieler July 5, 2021
The goal of innovation consulting is to boost competitive advantage, drive greater differentiation, improve operational efficiencies, create great customer experiences, and streamline innovation project management. Key
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The Forrester Wave™: Content Platforms, Q2 2021 Is Live — ECM Continues Its Evolution

Cheryl McKinnon June 14, 2021
The latest edition of “The Forrester Wave™: Content Platforms, Q2 2021” is now available to Forrester clients! The enterprise content management (ECM) market continues its evolution, with vendors stepping up their investments in cloud-first, flexible platforms. While many vendors still offer products that can be deployed on-premises or in a hosted model, cloud has become […]

Enterprise Architecture: Laggards Versus Leaders

Everything about enterprise architecture is changing. Join us on Aug. 4 for an analyst deep dive on the four different EA archetypes driving competitive advantage.

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Future Fit Companies Build Success Through Partner Ecosystems

Ted Schadler June 10, 2021
Struggling to achieve breakthrough levels of innovation? VP, Principal Analyst Ted Schadler explains how to maximize creativity through co-innovation with partners.
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Reboot Your Marketing Strategy With Cross-Channel Campaign Management

Rusty Warner April 29, 2021
Done right, CCCM delivers more than outbound campaigns. In this Forrester Wave™, we compare CCCM solutions from enterprise marketing software suite vendors.
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Order Management And Retail: A Love Story (Or: Key Findings From The 2021 OMS Forrester Wave™)

Emily Pfeiffer April 28, 2021
2020 was the year that every digital business fell in love with their order management system (OMS). With the pandemic exacerbating the need for diverse and effective fulfillment options, retailers and vendors were forced to innovate — and innovate quickly. As a sign of the times: A year ago, there were a handful of little-known […]
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