government
Government agencies face mounting pressure to achieve more with fewer resources. Explore Forrester’s guidance on boosting efficiency and advancing mission outcomes by enhancing the constituent experience, adopting a Zero Trust security approach, and addressing technical debt.
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Predictions 2026: Tech Nationalism Will Reshape Public-Sector AI, Security, And Procurement
Governments chasing digital self‑sufficiency will accelerate tech nationalism through their decisions in these three key areas. Learn what else public-sector leaders and partners should expect in the year ahead.
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AI With No Lies: My Message At FedTalks 2025
How can AI become your organization’s superpower? Find out in this review of FedTalks 2025, the largest annual gathering of federal government leaders, C-level executives, tech innovators, and public-sector change-makers.
Predictions 2026: Your Planning Starts Here
2026 will demand proof, not promises. Explore Forrester’s Predictions resources — guides, webinars, and blogs — to plan smarter, lead with trust, and stay ahead of disruption.
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US Federal CX Dodges Declines Impacting Other Sectors
Forrester’s 2025 CX Index shows US federal agencies outperforming utilities — but overall CX stagnating. Read the full report for agency insights.
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The Reliance On Labor Arbitrage Might Be Coming To An End
The HIRE Act has dramatic implications on outsourcing strategies and vendor agreements. Understand what you can do now to prepare.
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The Remedy That Wasn’t: Answer Engines Outpace Antitrust Law
To remedy Google’s monopoly in search, Judge Amit Mehta ruled that Google merely has to share limited search data with rivals and stop making exclusive deals for Google’s preferential placement on devices. Find out what this means for marketers.
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Vaccine Confusion Echoes Nationwide
In the wake of a sweeping CDC leadership shake-up, deep cuts to mRNA vaccine research funding, and intensifying political debate over public safety, vaccine policy in the US is fracturing under the weight of political and scientific discord.
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Is The US Government Getting Serious About Design Again? Not Really.
Is President Trump’s America By Design executive order a positive step for design? With a lack of focus on accessibility and substance, no.
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Smarter Government Starts With Better Data Governance
Find out why governments are increasingly recognizing that connected intelligence is the key to unlocking more responsive, efficient, and impactful public services.
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From Digital Sovereignty Platforms To Sovereign Cloud Platforms: Three Reasons For A Title Change
Learn how increased complexity and additional market factors led us to rethink the title of our upcoming Forrester Landscape report on digital sovereignty platforms
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Government Technology Procurement Enters A New Era Of Strategic Transformation
The era of piecemeal, siloed government technology procurement is giving way to a strategic sea change. Learn why fragmented, agency-by-agency deals are being replaced with massive enterprise-level contracts designed for transformational impact and what it means for government tech leaders.
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From The Basement To The Corner Office: Zero Trust Gets A “Promotion” In The DoD
Learn the implications of the new Zero Trust Portfolio Management Office and Chief Zero Trust Officer in the US Department of Defense.
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Upskilling The Public Sector Workforce For The AI Era
Learn how to unlock AI value in the public sector by developing three capabilities: data literacy, AI fluency, and a pervasive culture of continuous learning and improving.
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Public Sector: Will Agentic AI Solve Your Integration Problems?
Will agentic AI deliver the seamless integration government agencies have been waiting for, making interoperability a problem of the past? Find out in this post.
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It’s Time To Talk About The ROI Of CX For Government
Over the past year, we’ve collected stories and interviewed government CX leaders and the consultancies that support government agencies because we want to help public-sector leaders connect CX with mission outcomes.
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Chaos Is A Ladder: Government Innovation In 2025
Driven by budget uncertainty, workforce shifts, and the accelerating pace of technology, our government clients are navigating radical change.
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The Public’s Trust Is the Cornerstone Of Success For Singapore’s Government
Trust is the currency of effective governance. In Singapore, where public institutions are known for their efficiency and integrity, maintaining high levels of trust is not just a legacy — it’s a strategic imperative.
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Getting The Balance Right: Shared Services Versus Service Providers In Government
Without rigorous management, shared services in government can devolve into a service provider model, losing sight of the core mission and sacrificing the efficiencies they were designed to deliver. Learn how to avoid this and get the balance right.
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FinOps In Government: Why It’s A Different Ball Game
The rush to the cloud, particularly following the pandemic years, led to an alarming spike in cloud costs. Learn why FinOps has only recently been adopted at scale in the US government.
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The Public Sector Must Navigate The “Everything Everywhere All At Once” Efficiency Conversation With Portfolio Rationalization
We’re in an era defined by constant disruption and rapid shifts — a true “everything everywhere all at once” scenario.
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Are Emergency Systems Safe From DOGE Cuts?
Are emergency communications services dodging the DOGE cuts? Learn some of the direct and indirect impacts as well as the collateral-impact angles in this post.
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