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Government agencies face mounting pressure to achieve more with fewer resources. Explore Forrester’s guidance on boosting efficiency and advancing mission outcomes by enhancing the constituent experience, adopting a Zero Trust security approach, and addressing technical debt.

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Government Technology Procurement Enters A New Era Of Strategic Transformation

Devin Dickerson 3 days ago
The era of piecemeal, siloed government technology procurement is giving way to a strategic sea change. Learn why fragmented, agency-by-agency deals are being replaced with massive, enterprise-level contracts designed for transformational impact and what it means for government tech leaders.
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From The Basement To Corner Office: Zero Trust Gets A “Promotion” In The DoD

James Plouffe 3 days ago
Learn the implications of the new Zero Trust Portfolio Management Office and Chief Zero Trust Officer in the US DoD.
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Upskilling The Public Sector Workforce For The AI Era

Boris Evelson July 21, 2025
Learn how to unlock AI value in the public sector by developing three capabilities: data literacy, AI fluency, and a pervasive culture of continuous learning and improving.
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Public Sector: Will Agentic AI Solve Your Integration Problems?

David Mooter July 16, 2025
Will agentic AI deliver the seamless integration government agencies have been waiting for, making interoperability a problem of the past? Find out in this post.
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It’s Time To Talk About The ROI Of CX For Government

Judy Weader July 8, 2025
Over the past year, we’ve collected stories and interviewed government CX leaders and the consultancies that support government agencies because we want to help public-sector leaders connect CX with mission outcomes.
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Chaos Is A Ladder: Government Innovation In 2025

Lauren Nelson June 16, 2025
Driven by budget uncertainty, workforce shifts, and the accelerating pace of technology, our government clients are navigating radical change.
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The Public’s Trust Is the Cornerstone Of Success For Singapore’s Government

Tom Mouhsian June 16, 2025
Trust is the currency of effective governance. In Singapore, where public institutions are known for their efficiency and integrity, maintaining high levels of trust is not just a legacy — it’s a strategic imperative.
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Getting The Balance Right: Shared Services Versus Service Providers In Government

Sam Higgins June 11, 2025
Without rigorous management, shared services in government can devolve into a service provider model, losing sight of the core mission and sacrificing the efficiencies they were designed to deliver. Learn how to avoid this and get the balance right.
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FinOps In Government: Why It’s A Different Ball Game

Tracy Woo June 11, 2025
The rush to the cloud, particularly following the pandemic years, led to an alarming spike in cloud costs. Learn why FinOps has only recently been adopted at scale in the US government.
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The Public Sector Must Navigate The “Everything Everywhere All At Once” Efficiency Conversation With Portfolio Rationalization

Linda Ivy-Rosser June 2, 2025
We’re in an era defined by constant disruption and rapid shifts — a true “everything everywhere all at once” scenario.
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Are Emergency Systems Safe From DOGE Cuts?

Octavio Garcia Granados May 22, 2025
Are emergency communications services dodging the DOGE cuts? Learn some of the direct and indirect impacts as well as the collateral-impact angles in this post.
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Rethinking Government Reform: Can In-House Government Consultants Deliver Lasting Impact?

Sam Higgins May 21, 2025
Internal consultancies — mission-driven capability centers for innovation, strategy, and execution — are emerging as key vehicles for governments seeking to do more in-house. As many jurisdictions adopt internal consultancies, we need to ask: Are we building them to last or simply building them fast?
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Tackling Cloud Security: US State And Local Government Edition

Andras Cser May 20, 2025
Learn some of the unique challenges that state and local governments face when it comes to cloud security and governance.
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US Federal Workforce Layoffs: Can AI Agents Step In?

Craig Le Clair May 5, 2025
The need for federal agencies to achieve more with less is a constant drumbeat, and AI agents could help meet this challenge. Forrester has ranked the top 11 AI agent use cases for federal government that will help federal agencies streamline operations, enhance efficiency, and deliver more impactful services.
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SLED CIOs: Brace For DOGE Impact

Sam Higgins May 1, 2025
State CIOs now stand at a critical junction — caught between the promise of streamlined, citizen-centric government and the peril of hollowed-out public institutions dressed in the language of reform. Your next move determines whether your DOGE effort becomes a blueprint for smart reform — or a cautionary tale.
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The Government Trust Imperative — Trust Drives Performance

Riccardo Pasto April 30, 2025
While many government leaders understand the importance of trust, they often misunderstand what it is, what drives it, and what results from having earned it. That’s why Forrester developed the Government Trust Imperative Metric to measure trust at three levels of government — national/federal, provincial/state, and local/municipal.
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Innovation In A Time Of Crisis: US Federal Edition

Bernhard Schaffrik April 30, 2025
The AI gold rush continues into 2025 despite economic volatility. But this isn’t a race; the winner isn’t necessarily the first there. You do need to run the race to have a chance, however.
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Government Organizations: Link Your Digital Metrics To Customer-Led Mission Outcomes

Tom Mouhsian April 22, 2025
Get three lessons to help government agencies transform how they serve the public using technology.
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The New US Federal AI Policy Demands That Government And Private-Sector Tech Leaders Embrace Responsible And Explainable AI

Sam Higgins April 12, 2025
Today, under the headline-grabbing geopolitical and geoeconomic volatility, a significant, and potentially more consequential, transformation is unfolding in the public sector.
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Help Your People In The US Federal Government Navigate Unprecedented Changes

Mark Moccia March 31, 2025
The speed, depth, and widespread nature of current change in the US government is dramatic, but as a leader in this space, you are uniquely challenged at this moment to help your people stay engaged in delivering great outcomes while under significant mental stress.
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