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A round-up of answers to CX questions asked by audience members during the Predictions 2020 webinar.

For years, retailers have been told they must engage with Apple, Amazon, Facebook, and Google. Now, they should begin leveling the playing field.

New research determines that the benefits of working with cybersecurity startups outweigh the risks. Learn more.

It’s been a rough couple of months for Ring. Multiple security and privacy issues have plagued the physical security device maker, it’s responded poorly by casting blame on users, and following that, the Electronic Frontier Foundation (EFF) identified that the Ring app is littered with third-party trackers. At virtually the same time, a security product […]

The continuing spread of the coronavirus holds important lessons for organizations.

In the age of IT automation and self-provisioning, the role of the I&O team comes into question. Principal Analyst Charles Betz provides a detailed outlook on I&O’s future.

By measuring the digital savvy and engagement of a country's consumers and businesses, our tool can help marketers make sounder budget allocation decisions.

Amazon is not the only D2C brand shaking up the healthcare industry. In fact, Forrester has identified more than 50 firms bringing D2C models to healthcare and pharma. Learn the primary drivers behind this market shift.

In 2020, executives at insurance firms need to tie digital initiatives to revenue or risk seeing budgets slashed.

5 ways security chiefs can use internal politics to their advantage.

If you're a product company, an enterprise product information management (PIM) strategy is a critical step toward better product experiences. Learn how to get started.

Three brands that shined and three that lost some luster in 2019, along with what to look for in 2020.

As AI and automation move deeper into customer service, new areas will be impacted including staffing, processes, and culture.

Analyst Abhijit Sunil explores an aspect of tech vendor evaluation you may not be considering.

VP James Staten provides three ways CIOs can improve CX with disruptive innovation.

So long as your commitment is genuine, your social responsibility initiatives and practices can be a win-win.

In the next two years, digitally mature companies will shift focus from digital transformation to digital product development. What will it take for them to execute?

Understand the forces behind our predictions — and how innovative organizations are leading change.