Blog
In today’s fast-paced and ever-evolving business landscape, organizations often face the challenge of ensuring smooth communication, efficient collaboration, and seamless information flow across departments and teams. Despite well-defined hierarchies and formal reporting structures, many companies struggle with silos, bottlenecks, and suboptimal performance. Sound familiar? The good news is that there are powerful tools and methodologies […]
Blog
Get Forrester's five key takeaways from the recent IBM Think 2025 event and our five pieces of advice for technology leaders based on what we heard.
Blog
How can you prepare your employees to become adaptable learners who quickly embrace and master each new wave of technology change? Forrester's technology change quotient (TCQ) can help. Find out what TCQ is and how you can leverage it in this post.
Podcast
This week, Principal Analyst Max Ball joins to explain the history and current state of AI in the contact center. Max highlights the immediate improvements brought on by AI and outlines areas where AI still has far to go. We also touch on the challenges faced by human agents and the confusion around terminology like "agentic" and "agents."
Blog
I’m pleased to announce the winners of Forrester’s 2025 Customer-Obsessed Enterprise Award for EMEA (Europe, Middle East, and Africa). In the past, we’ve named a single winner, but our judging panel decided to honor two outstanding organizations this year. The winners have very different approaches to customer experience (CX) excellence — Brenntag focuses on business-to-business […]
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The United Arab Emirates is ahead of the game when it comes to digital payments.
Blog
No one can deny the impact that AI is having on software development … and we are just getting started. Generative AI has already made a tremendous splash, and new AI agent technologies hold promise. These will take AI to a new level and deliver complete, autonomous capabilities for creating, testing, and delivering applications. There’s just too much innovation happening all at once to be casually monitoring this market — I need to be all in.
Blog
Over the past year, B2B event teams have faced mounting challenges. A volatile economic and political climate has intensified existing pressures around inflation, budgets, and staffing. At the same time, competition for attendees and sponsors has grown fiercer, with leaders struggling to attract both the quantity and quality of participants needed to meet their goals. […]
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This is a pivotal year for sustainability leaders as a new environmental, social, and governance winter sets in. Get three key takeaways from Forrester’s new report, “Top Recommendations For Your Environmental Sustainability Program, 2025,” to help you navigate the new reality.
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Coupa Inspire 2025 unveiled an elevated brand and a new leadership team. Here's the five key insights that came out of the event.
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Emerging Technologies beschleunigen sich nicht nur – sie entwickeln sich in risikoreichere, leistungsstärkere und innovativere Richtungen. Entdecken Sie drei zentrale Entwicklungen aus den diesjährigen Top 10 der aufstrebenden Technologien sowie eine grundlegende Wahrheit, die unverändert bleibt – in dieser Vorschau auf unser neues Webinar und unseren neuen Bericht.
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Are emergency communications services dodging the DOGE cuts? Learn some of the direct and indirect impacts as well as the collateral-impact angles in this post.
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Generative AI is making the dream of continuous, intelligence-driven improvement in enterprise operations a reality. Find out how IT can lead the transformation in this preview of our upcoming Technology & Innovation Summit in Sydney.
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Over the last week, several of my colleagues have forwarded me recently published articles about the “end of nice management.” No, I’m not going to link them because I’m not here to spread bad advice.
Blog
Last week, identity verification and authentication startup World (which was cofounded by OpenAI cofounder Sam Altman) announced that it is broadening operations of its Orb device in the US.
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Internal consultancies — mission-driven capability centers for innovation, strategy, and execution — are emerging as key vehicles for governments seeking to do more in-house. As many jurisdictions adopt internal consultancies, we need to ask: Are we building them to last or simply building them fast?
Blog
Get three key insights to consider when purchasing or upgrading your software composition analysis software.
Podcast
High-Tech firms operate in fiercely competitive and price-sensitive industries, making CX a potentially transformative differentiator — if implemented effectively. Principal Analyst Su Doyle joins us to share practical CX strategies tailored for high-tech firms, emphasizing the importance of aligning CX with business objectives, leveraging customer success programs, and adopting performance-focused approaches to drive growth and improve customer relationships.
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Learn some of the unique challenges that state and local governments face when it comes to cloud security and governance.
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Grounding AI agents in reality rather than hallucinations will cost money and establish the foundations for your future. Learn three key questions to ask when grounding your AI agents.
