AI Insights

The integration of artificial intelligence (AI) is revolutionizing how organizations operate, offering unprecedented opportunities to boost efficiency and drive innovation. Yet, alongside this immense potential comes a layer of complexity that requires deliberate strategy. AI is doing more than just enhancing systems; it’s reshaping how organizations allocate resources, advance capabilities, and achieve growth. Its influence touches every corner of an operating model, challenging leaders to not only capture the power of AI but to create meaningful value with it. The path forward is both exciting and intricate, filled with the promise of transformation and the need for thoughtful navigation. Get the latest AI insights and strategic perspectives from Forrester analysts and experts.

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Insights

Blog

Portfolio Marketing’s AI Honeymoon Is Over — Now The Real Work Begins

John Buten 18 hours ago
Most portfolio marketers have experienced their first AI victory — and probably their second, maybe even their third. They’re producing content faster. Competitive analysis is much easier. They may have even created a synthetic buyer persona. Nailed it! Mission accomplished! MBO unlocked! But not so fast. We still need to answer the question, “How should […]
Blog

AI Won’t Save RevOps — It Will Redefine It

Laura Cross 20 hours ago
AI is absorbing many of the activities that have traditionally defined revenue operations. That doesn’t make RevOps irrelevant — it makes its current mandate obsolete. Learn why RevOps leaders must shift from operating processes to architecting how people, data, technology, and AI make and execute revenue decisions.
Blog

So You Think You Have A Marketing AI Agent?

Joe Stanhope 22 hours ago
It’s time to delineate what is and what is not an AI agent for the marketing function. The ferocious pace of AI technology innovation, coupled with runaway AI hype and a relentless flood of vendors offering AI agents — most with de rigueur anthropomorphized names — creates an environment in which the meaning of AI […]
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Why MuleSoft, Not Agentforce, Is Salesforce’s Most Strategic AI Asset

David Mooter 2 days ago
MuleSoft Agent Fabric is MuleSoft’s recent enhancement to deliver an agentic AI control plane. During the Dreamforce keynote, I noticed something subtle but significant. I didn’t see “MuleSoft Agent Fabric.” Instead, I saw “Agent Fabric,” with the MuleSoft branding dropped and the Salesforce logo replacing the Mule logo in the UI. Forrester sees agentic AI […]

Frequently Asked Questions

What are AI insights?​

AI insights are the meaningful patterns and learnings generated by applying artificial intelligence to data. They help organizations uncover trends, predict outcomes, and make more informed decisions by turning large volumes of information into actionable business intelligence.​

Why is an AI strategy critical for businesses today?​

An AI strategy ensures that investments in data, models, and talent support business goals rather than isolated experiments. It helps organizations prioritize use cases, manage risk, and focus resources on initiatives that deliver measurable value and competitive advantage.​

What challenges do organizations face when adopting artificial intelligence?​

Organizations often face challenges with data quality, talent shortages, and integrating AI into existing systems and workflows. Governance, ethics, and trust are also major concerns. Successfully adopting AI requires both technical capabilities and effective organizational change management.​

How do companies measure AI adoption success?​

Companies measure AI success by outcomes and adoption. Common metrics include time to value, ROI, model performance, and how widely AI tools are used across teams. Ongoing measurement ensures that AI initiatives deliver sustained impact, not just technical results.​

How does Forrester help clients with AI insights and strategy?​

Forrester helps leaders turn AI insights into decisions and action. Through research, frameworks, and advisory support, Forrester guides organizations in assessing maturity, selecting technology, aligning teams, and reducing risk to achieve real business outcomes from AI.​

Blog

Dreamforce 2026: Salesforce’s Latest Attempt At IT Service Management

Julie Mohr 2 days ago
I walked into my first Dreamforce as a skeptic. Salesforce has made several attempts at IT service management, and none of them have provided the technical depth needed by IT teams. After a single briefing on the latest product and then months of silence, I had filed the effort under another short-lived experiment. The pre-announcements […]
Blog

Embrace Responsible AI To Forge The Trusted Future

Enza Iannopollo 2 days ago
As AI systems become more autonomous, security alone isn’t enough to build trust. Learn how responsible AI helps organizations govern AI agents, manage emerging risks, and keep systems aligned with business goals and values.
Blog

Multiplayer AI — Your Impending (And Accidental) Standard

William McKeon-White 3 days ago
Where you do work is changing. At the Dreamforce 2026 Slack keynote, Boris Cherny (the head of Anthropic’s Claude Code) approximated that 90% of his coding is done in Slack. Why is he using a chat tool to code? And how? Forgive the immediate use of a buzzword, but the answer to both questions is […]

Scale Your AI Strategy To Maximize ROI

Unlock the blueprint for AI success. Discover how to align strategy, prioritize impactful use cases, and close the talent gap — everything you need to expedite ROI and achieve tangible success through AI.

Blog

SAP Connect 2026: Four Decisions CIOs Must Make Before SAP Agents Execute Enterprise Work

Faram Medhora October 7, 2026
SAP wants its process knowledge to become the operating context for enterprise agents. CIOs should decide where to grant that authority while retaining ownership of company knowledge, agent learning, and outcome measurement.
Blog

AI Is Hiding Concentration Risk In Plain Sight

Alla Valente October 7, 2026
Concentration risk used to be easy to picture: one supplier, one system, or one floppy disk seller. But in the era of AI, the single point of failure has learned to hide. Different AI providers can quietly converge on the same testing firm, infrastructure, data source, or control (i.e., a shared assurance mechanism). The danger […]
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UiPath FUSION 2026: Why Adaptive Process Orchestration And Autonomous Testing Matter For Enterprise AI

Bernhard Schaffrik October 7, 2026
Why UiPath’s Strategy Aligns With Enterprise AI Adoption At this year’s UiPath FUSION event, we saw a clear shift in how automation vendors are positioning AI. Rather than promoting AI-first visions, UiPath emphasized trust, governance, and integration with existing automation investments. Based on the announcements and roadmap discussions, we believe UiPath’s strategy is well aligned […]
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Global Manufacturing’s Software-Led Reset: From Cost Advantage To Adaptive Manufacturing

George Lawrie October 7, 2026
We’ve been working on a technology investment forecast for global manufacturing with our colleague Paul Miller. For decades, manufacturers used to compete through scale, labor arbitrage, and optimized global production networks. But tariffs, geopolitical fragmentation, workforce shortages, volatile energy prices, and rising customer expectations are now forcing them to rethink value creation. Software-defined manufacturing, industrial […]
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Microsoft FabCon 2026: Enterprise AI Needs A Governed Context Layer, Not Just Data

Indranil Bandyopadhyay October 6, 2026
Microsoft is steadily repositioning Fabric from a unified analytics platform into a governed context layer for enterprise AI. An agent answering a revenue question needs to know which measure applies, how customers and transactions relate, and what information it may use. At FabCon and SQLCon in Barcelona, Microsoft showed how Fabric IQ, OneLake, Power BI […]

Missed The Journey Mapping Webinar? Watch The Replay.

Discover how leading organizations use journey decision systems to guide planning, funding, design systems, and governance — without adding more complexity.

Blog

Agentic Commerce Exposes The Missing Dimension In Product Data

Emily Pfeiffer October 6, 2026
As agentic commerce takes hold, traditional product attributes won’t be enough. Learn why merchants need product data that answers shoppers’ real-world questions about fit, use, and outcomes, and how to start making that shift.
Blog

UnitedHealthcare Wins Forrester’s 2026 Data & AI Impact Award For NA

Sudha Maheshwari October 6, 2026
Forrester’s 2026 Data & AI Impact Award recognizes organizations that are scaling AI beyond individual use cases to drive meaningful business outcomes through trusted, enterprisewide data and AI capabilities. This year’s winner exemplifies how a strong foundation of governance, enablement, and responsible AI can turn innovation into lasting organizational impact.
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Forrester’s 2026 Technology Strategy Impact And Enterprise Architecture Awards Winners For NA

Mark Moccia October 6, 2026
Forrester’s 2026 Technology Awards recognize organizations that are using technology strategy and enterprise architecture to drive meaningful business outcomes. This year’s North America winners showcase how leading firms are translating innovation, AI, and modernization efforts into measurable impact at scale.
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Meta, Amazon, And The Real Question About Agentic Commerce

Sucharita Kodali October 2, 2026
Recent media reports have highlighted Amazon’s decision to block Meta’s Muse AI agent from making purchases on its marketplace. Muse has quickly gained attention for its ability to research products, complete tasks, and shop on behalf of consumers, while Amazon appears focused on maintaining direct control of the customer relationship and checkout experience. Retailers Should […]
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There’s A Consumer AI Trust Gap In Financial Services, But The Solution Is Surprisingly Simple

Jess Lloyd October 2, 2026
Today, as a society, we agree on little: Politics. Climate. Health. Whether a hot dog is a sandwich. But one topic is bringing us back together: artificial intelligence! According to Forrester’s Consumer Benchmark Survey, 2026, nearly nine in 10 online adults in the US and the UK have at least heard about AI, but ubiquitous […]

Missed The Journey Mapping Webinar? Watch The Replay.

Discover how leading organizations use journey decision systems to guide planning, funding, design systems, and governance — without adding more complexity.

Blog

To Prepare For The Future Of Owned Search, Take Our ADVICE

Emily Pfeiffer October 2, 2026
Forrester’s ADVICE framework guides merchants to optimize content for discoverability in their owned environment — i.e., their sites and apps. Learn what to do.
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Oktane 2026 Recap: Okta Announces A Unified IAM Control Plane, With Agent Governance And Identity Details Remaining Unclear

Andras Cser October 1, 2026
At last week’s Oktane conference in Las Vegas, Okta unveiled its ambitious vision for transforming the Okta platform into a control plane for AI agents and extending deeper into AI security. The strategy was reflected throughout the event’s keynotes and product announcements, which focused heavily on agent identity, runtime authorization, agent-to-agent interactions, and ecosystem collaboration. […]
Blog

How To Stop Rogue AI

Brian Hopkins October 1, 2026
A model does not have to be smarter than us to be a problem. It needs a goal that it is certain about, the resources to keep pursuing it, and no one watching. Two of those three exist already. We took one doom scenario apart to find out how worried enterprises should be.
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