digital disruption

As open enrollment commences, health insurers face a major knowledge gap, preventing them from engaging their members.

A confluence of factors makes digital business inherently fast-moving. Systems of exploration can help digital business strategies evolve and drive growth. Learn more.

The US is facing a primary care crisis, and long wait times, scheduling inefficiencies, and legacy technology are exacerbating the problem.

Traditional ROI models work poorly for transformative digital initiatives. Learn how to better measure the ROI of digital investments.

An exploration of two possible scenarios for the use of patient data in an Amazon-One Medical paradigm.

Amazon’s planned acquisition of One Medical presents a serious question surrounding patient data privacy.

A move to home care beckons retail to push the throttle on health equity and value-based care. But first, retail will need to win patient loyalty and trust.  

Learn how digital business leaders can build a stellar team with the right digital competencies to execute the digital strategy.

Amazon is shutting down Amazon care in a strategic decision to make the most meaningful disruption in the healthcare space, here is why.

To succeed with digital business in 2023, invest and innovate judiciously by doubling down on customers’ pressing needs.

Amazon’s move would disrupt the healthcare industry, forcing healthcare players to improve their patient experience and retail giants to follow suit. This blog explores what Amazon’s acquisition of One Medical will mean for the healthcare industry and what Amazon must do to make its healthcare business successful.

The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog. Read the full data overview report to learn more about the other capabilities that it covers.

Health insurers' recent earning calls reveal where the healthcare industry is headed. Learn health insurers' top trends and priorities.

The Triple/Quadruple Aim has long been recognized as a framework to optimize the US healthcare system. This daunting ambition was given hope with the proposal of accomplishing three goals equally in 2008 and the addition of a fourth in 2014. Theoretically, achieving these goals would alleviate the burden experienced by the healthcare ecosystem and increase […]

Much of the current discourse around the role is marked by nonspecificity of purpose. Our new research uncovers some of the key considerations.

Read this blog to understand what precision nudging is and how it will help improve patient communication, engagement, and outcomes.

Learn the three best practices for choosing and managing the right digital experience service provider from Forrester's recent Wave report on the space.

Our latest B2B e-commerce forecast tells an eye-opening story of what will happen in the next five years. Read three of the top takeaways.

It’s been a long time coming, at least in mind anyway, but I’ve finally got some great news to announce. We have just published four AIOps-related reports that I’m really excited for you all to finally read and provide feedback on. Read on below to get a synopsis of the three reports. The fourth report […]