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The newly released Honeycode low-code product is not the market disrupter many expected from Amazon. Find out why.

The two companies' recent actions highlight the difference between placing accessibility front and center versus treating it as an afterthought.

What do the most recent software spending figures reveal about the long-term impact of the pandemic on the tech market? VP Andrew Bartels breaks it all down by reviewing some of the top SaaS vendors’ earnings reports.

Businesses have never valued digital agility as much as they have during the COVID-19 pandemic. But how do you apply the lessons you’ve learned this year to your long-term plan? VP Ted Schadler provides insights.

The COVID-19 crisis on its own won't fundamentally change the workplace. Yet by accelerating trends such as remote work, workspace virtualization, and automation, the pandemic is transforming the European job market.

COVID-19 has accelerated the pace of change in marketing and selling. We've identified six trends that will endure after the pandemic ends.

At Forrester’s CX North America event, I delivered a session about going beyond surveys to measure customer experience (CX). To help convince attendees it’s possible, I asked two wonderful guest speakers to highlight their organization’s efforts to move beyond surveys in CX. Read their stories.

Many financial services firms are missing out on a big opportunity to win, serve, and retain customers: the beneficiary experience.

Will The North Face be the North Star for other companies to stick to corporate values and rethink their organic and advertising presences on social media

Will Apple announce plans for an Arm-based Mac computer at its annual Worldwide Developers Conference? VP Frank Gillett provides his analysis.

The pandemic has accelerated European brands' digital transformation and put company values in sharper focus. In our upcoming webinar series, learn how business leaders should respond.

Despite a growing reliance on digital tools and routes, B2B buyers long for empathetic, highly tailored human interactions. Learn how sellers can deliver.

To make your remote workforce thrive, you must look to scale those solutions that maximize the productivity of your remote workers, meet their needs, and maintain security. To help in this challenging task, we’ve pulled together a collection of Forrester's research that will enable our clients to support their remote workforce with the best possible employee experience.

We’ve pulled together a collection of Forrester's research that will aid our clients in supporting their employees in this “adjusted normal” and maintain employee engagement.

Twenty-two customer service executives shared their victories and challenges during the coronavirus pandemic. Read key takeaways from this conversation about customer service during COVID-19.

With fear and anxiety on the rise, mental health support is a critical element of any post-pandemic business continuity plan. Learn the key trends and next steps for employers.

Is a toxic culture holding your security team back? Learn how to address the issue directly and create a more positive environment.

By understanding what customer advocates value, you can invite them to participate in the ways that are most meaningful to them, and to you.