Insights
Blog
The CNAPP Product Category is Getting Crowded With Capabilities
Learn four key reasons why the packaging of cloud-native application protection platforms into a bundle is unnecessary and possibly even misleading.
Blog
Getting Buyer Experience Right Is A Must For B2B Organizations
B2B organizations excel at customer experience (CX), but they don’t apply the same discipline to the buyer experience. And with B2B buyers more savvy and demanding than ever, taking a CX approach to understanding and managing the buyer experience can be a competitive advantage. This blog post covers three things to consider when thinking through how to manage the buyer experience at your organization.
Blog
Introducing Forrester’s Five-Part Mobile Site Best Practices Series For Retailers
We highlight best practices in five key aspects of the customer shopping journey on retail mobile sites.
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Best Practices To Maximize The Value You Get From Partners
Your ability to get the most from technology and services partners is a core competency for success in today’s ecosystem-driven businesses. We’ve been highlighting the strategies and execution to achieve this over the years. We call it co-innovation — working with partners to co-create solutions that drive your business forward. To illustrate the benefits, we mined the submissions for the 2022 Technology Strategy Impact Awards and identified four best practices for getting the most value from partners.
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Six Ways That B2B CMOs Can Make Customer Obsession Real
It’s easy to buy into the idea of customer obsession — but putting it in action is hard, continuous work. Explore these concrete ways to bring customer obsession to life.
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Gaia-X Is Back, But Only Adoption Will Signal Success
The creation of the Gaia-X Digital Clearing House provides a more transparent view of cloud data sovereignty in Europe and facilitates cloud migration and data space projects. Learn more about the latest updates.
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Navigating Centralized Operations: A Guide For B2B Regional Leaders
Modern marketing organizations are constantly changing and optimizing to stay competitive. We often see large corporations restructure their marketing functions from regionalized to central groups, from centralized to regional, or a certain level of hybrid. As a regional marketing leader, in any one of these states, the right mindset and capabilities to find balance and synergy are important to keep your team continuing to perform and shine. This blog shares quick thoughts for marketing executives and operations leaders in those areas with recommendations for building these capabilities.
Blog
Indian Firms Must Take The Data Analytics Bull By Its Horns To Build An Insights-Driven Organization
In India, competitive pressures and customer expectations are driving firms to provide personalized information, products, and services to customers and employees. Improving employee and user experiences are among the top software initiatives of Indian companies for the next 12 months. Insights-driven companies stand a better chance to compete. Why? Because they have a better understanding […]
Blog
Fit And Intent Are Not Silver Bullets
Bringing the opportunity into focus is what will unleash the power of fit and intent in a way that frontline marketers can act upon.
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Where Does Marketing Measurement Fit In A B2B Revenue Operations Org?
When deciding whether to merge your marketing measurement and insights team into a combined revenue operations function, it’s critical to understand the full remit for a marketing measurement team and how well those accountabilities align with the priorities of the RevOps organization.
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Defending AI And Generative AI Models: From Soon To Yesterday
Enterprise adoption of fine-tuned large language models is already underway, forcing cybersecurity teams to learn quickly how to protect them.
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How Ecosystems Are Changing Insurance CX
Emerging technology ecosystems are at the cutting edge of innovation, bringing breakthrough solutions to market faster and at a reduced cost. In insurance, this means shorter repair times, lower claims costs, and better CX.
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What Makes A Future Fit Practice Strategy?
A future fit technology strategy has emerged as a cornerstone for propelling customer-centric business growth in today’s dynamic business environment — and the primary enabler of this strategy are the adaptive practices that facilitate collaboration, coordination, and continuous improvement across departments, business units, and partners. Adopting these practices can drive value, support innovation, and position your company for customer-obsessed success.
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Call For Entries: Forrester APAC B2B Marketing Awards 2023
Forrester is excited to announce the opening call for entries to our annual APAC B2B Marketing Awards in two categories: B2B Programs of the Year and B2B Return on Integration Honors. The awards recognize outstanding achievement at the organization and function level from B2B marketing initiatives. To be considered, applicants must show that they have […]
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How CPG Brands Thrive Online
We advise on how to rethink your CPG sales strategy, protect your brand and customers, and establish a strong online presence.
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The GDPR Fine Against Meta Is Significant But Not For The Reasons You Think
Learn why the €1.2 billion GDPR fine levied against Meta for violation of international data transfer requirements should be a wake-up call for many privacy and business leaders.
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The Call For Entries For The Forrester B2B Summit EMEA Awards Is Open
With Forrester’s B2B Summit EMEA fast approaching, the call for entries is now open for our coveted B2B Return On Integration Honors and Program Of The Year Awards. If you’ve delivered a B2B sales or marketing initiative that you believe to be best in class in the last 12 months, this is your opportunity to […]
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Announcing The Vulnerability Risk Management Landscape, Q2 2023
What do organizations use VRM for? Learn the five top use cases in this preview of our new report: The Vulnerability Risk Management Landscape, Q2 2023.
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Forrester Partners With The Open Group On 2023 EA Awards
Forrester is partnering with The Open Group on the 2023 EA Awards. Find out how to apply.
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Are You Managing Your Technical Debt? If Not, It Might Be Killing You. Here’s What You Can Do.
Enterprises accrue technical debt by hurriedly writing new code and deploying more software to keep up. If not properly managed, that technical debt will lead to poor business outcomes. Learn how technology lifecycle management can help.