Blog
Operating model transformation represents one of the most critical challenges that technology leaders face today. The complexity requires continuous efforts to maintain alignment to the future state across hundreds of decisions, with failure resulting in an organization unable to deliver desired outcomes. Despite its importance, many organizations avoid making the essential changes required to execute their strategic vision. Forrester’s High-Performance IT Survey, […]
Blog
New AI governance frameworks continue to barrage tech and security leaders almost as fast as benchmarks on foundation models update. Forrester’s AEGIS Framework is not just “yet another framework” or acronym for CISOs to juggle. With our release of the report, Forrester’s AEGIS Framework For Agentic Security: Regulatory Mapping Template, it’s now a fully cross-referenced, […]
Blog
For decades, silicon chips served as the foundation of modern technology, powering everything from smartphones to data centers and enabling transformative advances in computing. But as artificial intelligence, electric vehicles, and next-generation networks demand faster speeds, greater efficiency, and more power, silicon is reaching its physical and economic limits. The industry is now pivoting to […]
Blog
A couple weeks ago at Forrester’s Technology & Innovation Summit EMEA in London, I declared the configuration management database (CMDB) to be dead. I don’t usually indulge in “X is dead” clickbait, but the term “configuration management database” has misled the industry for decades, causing confusion, waste, and regulatory missteps. Let me be very […]
Blog
OpenAI launched a browser, ChatGPT Atlas, yesterday, marking a new milestone in the arms race of AI browsers. The announcement comes after Perplexity facetiously offered to buy Google Chrome and launched its own browser, Comet, and a number of AI-integrated web browsers have hit the market.
Podcast
Brendan Witcher, VP principal analyst, joins Angelina and Martin to discuss the evolving role of AI and data in CX. Brendan shares insights focusing on three key innovations: computer vision, natural language processing, and biometrics. The conversation explores how these technologies are shaping CX strategies, driving business outcomes, and redefining what it means to understand customer intent.
Blog
Netflix is poised for a strong year-end finish, backed by another quarter of standout performance. Quality content at a fair price remains the key driver of streaming engagement — and Netflix continues to deliver, not only by doubling down on its core programming but also by expanding into must-see live events that attract advertiser-coveted audiences.
Blog
The results from Forrester’s 2025 study on total experience — covering major banks, investment firms, and health insurers — are in. But before we dive into the highlights, let’s set some context.
Blog
Time to pull out the holiday decorations and start building that gift list — Q4 2025 is upon us! For retail and other business leaders, this means daily meetings to raise, review, revise, and rip apart their inventory, promotion, commerce, and marketing strategies.
Blog
Recorded Future held its Predict Global 2025 conference in New York City recently. Get some key highlights from the conference as well as a look ahead to the vendor’s Predict Europe 2025 event.
Blog
Field marketing is undergoing a shift and not necessarily in the right direction. Strategic responsibilities are expanding, yet performance metrics remain stubbornly anchored in outdated demand generation models. Learn five key actions field marketing leaders can take now to avoid being trapped in a downward spiral of misalignment.
Blog
The human capital management (HCM) solutions market is experiencing one of its most transformative cycles in decades. Learn eight key trends driving that transformation to better understand which platform will help unlock the full potential of your workforce.
Blog
Learn three imperatives coming out of MAICON 2025 for marketing leaders looking to reimagine how marketing creates growth.
Blog
Get key takeaways from Oracle's newly renamed annual conference, the first with new CEOs Clay Magouyrk and Mike Sicilia at the helm.
Blog
Beneath all the sound and fury, what is driving AI adoption across B2B marketing? How are marketers using AI productively today, and what can early adopters teach us about using AI technologies successfully? Most organizations have advanced significantly beyond the initial stages of education and experimentation and are now actively implementing AI-powered technologies across various use cases.
Blog
Cloudflare Connect 2025 had a distinctly optimistic vibe as the vendor positions itself as the connective tissue for modern digital operations in the enterprise and showcases its AI security abilities. Learn more in this event review.
Blog
Welcome to the tech leader practitioner series! This new blog series will bring you insights from the professionals here at Forrester who have enjoyed careers in roles like yours or spend their days helping tech leaders tackle their thorniest challenges. Here, we will share our lessons learned through countless failures (some of them epic) and […]
Blog
As I walked into my first TwitchCon at the San Diego Convention Center this past weekend, I didn’t know what to expect. Maybe I would see hordes of young men playing games on their phone or participating in e-sports competitions. Maybe I would see everyone doing cosplay. Yes, there was some of that. What I […]
Blog
Zero Trust without real-world testing is a false sense of security. Learn how MITRE ATT&CK-driven adversarial trials turn Zero Trust from theory into proof.
