Age of the Customer

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The Public Sector Must Navigate The “Everything Everywhere All At Once” Efficiency Conversation With Portfolio Rationalization

Linda Ivy-Rosser 2 hours ago
We’re in an era defined by constant disruption and rapid shifts — a true “everything everywhere all at once” scenario. The need to streamline operations and reduce footprints must be anticipated, with the ability to pivot expected. For tech execs, line-of-business leaders, and architects in the public sector, this dynamic landscape presents immense challenges but […]
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CIBC And AT&T’s John Miller Win Forrester’s North America 2025 Customer Obsession Awards

Keith Johnston 5 hours ago
At this year’s CX Summit North America, Forrester will honor two exceptional leaders who have demonstrated a commitment to putting customers at the heart of their organizations. Learn about them and get four takeaway lessons from their achievements.

What It Means: A Forrester Podcast

Join us as we explore the latest market dynamics impacting executives and their customers.

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Lead Your Team To High Culture Energy In Turbulent Times

Angelina Gennis 8 hours ago
Volatility Puts Culture Energy At Risk Your organization is navigating turbulent, volatile waters, and my colleagues at Forrester are helping you navigate this, whether you’re in technology; B2B marketing, product, and sales; or B2C marketing, CX, and digital. But what is happening in your team? As a valiant team leader, you’re doing your best to […]
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Introducing Forrester’s IT Spend Management Framework

Frederic Giron 8 hours ago
Learn how mastering three indispensable capabilities — visibility, control, and optimization — can help you and your team align expenditures with strategic imperatives, realize cost savings, and fuel the innovation needed to thrive. 
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Don’t Overlook Consumers’ Preferences In The Whirlwind Of AI

Stephanie Liu 3 days ago
Brands tempted to move fast with AI pilots can’t ignore consumer sentiment and readiness for consumer-facing AI experiences. Find out why as we list three key findings from a new report.
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Salesforce Accelerates Its Path To Agentic AI

Noel Yuhanna 3 days ago
Acquiring Informatica fuels Salesforce’s hard pivot to reinvent itself as an AI-first company and away from its CRM roots. Learn more about the impact of this acquisition on both companies and their customers in this post.
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MIT’s 2025 CIO Symposium: For AI Success, Follow Path Two

Ted Schadler 3 days ago
MIT's Nobel Prize-winning economist Daron Acemoglu proclaims that technology can take two paths: automation and empowerment. Learn what each path entails and where AI is on each in this event review.
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Red Hat Summit 2025: AI, Virtualization, Hybrid Cloud, And The Future Of Enterprise IT

Devin Dickerson 4 days ago
The big question at Red Hat Summit 2025: Will customers continue to embrace more complexity in exchange for openness and flexibility? Get five key points coming out of the event.
Blog

Choosing The Right Public Cloud Platform In 2025: What’s At Stake?

Dario Maisto 4 days ago
Selecting a public cloud platform is no longer just about technical fit — it’s about strategic alignment. Learn three key strategic differentiators that should guide final decisions in this preview of our new report Buyer’s Guide: Public Cloud Platforms, 2025.
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Standing Out In A Zero-Click World Starts With Stronger Collaboration

Lisa Gately 4 days ago
Buyers may never click through to your content, even if it’s relevant, well structured, and aligned to buyer needs. This doesn’t mean your content is any less important — it’s just that the rules have changed.
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Zscaler Snatches Up Red Canary: The Good, The Bad, And The Concerning

Jeff Pollard 5 days ago
Find out what Zscaler's acquisition of Red Canary could mean for the cybersecurity market as a whole as well as for security leaders and their teams.
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Revitalize Your Total Experience At CX Summit APAC

Dane Anderson 5 days ago
CX, marketing, and digital leaders have many measurement options at their disposal but struggle to identify what matters most to their customers and business. Find new ways forward at CX Summit APAC.
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Introducing TCQ, Forrester’s Technology Change Quotient

J.P. Gownder 6 days ago
How can you prepare your employees to become adaptable learners who quickly embrace and master each new wave of technology change? Forrester's technology change quotient (TCQ) can help. Find out what TCQ is and how you can leverage it in this post.
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Brenntag And e& Are Forrester’s 2025 Customer-Obsessed Enterprise Award Winners For EMEA

Rusty Warner 6 days ago
Our judging panel decided on two outstanding organizations for the honors this year. Learn about their different approaches to customer obsession, and join us at CX Summit EMEA to hear from them first-hand.
Blog

Events Are Under Pressure — Six Findings From Forrester’s Q1 2025 State Of B2B Events Survey

Conrad Mills May 23, 2025
Over the past year, B2B event teams have faced mounting challenges. A volatile economic and political climate has intensified existing pressures around inflation, budgets, and staffing. At the same time, competition for attendees and sponsors has grown fiercer, with leaders struggling to attract both the quantity and quality of participants needed to meet their goals. […]
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Data- And Agent-Centric Roadmap Inspires Coupa’s Vision For Autonomous Spend Management

Alla Valente May 22, 2025
Coupa Inspire 2025 unveiled an elevated brand and a new leadership team. Here's the five key insights that came out of the event.
Blog

Tackling Cloud Security: US State And Local Government Edition

Andras Cser May 20, 2025
Learn some of the unique challenges that state and local governments face when it comes to cloud security and governance.
Blog

The Battle For Grounding Your AI Agents Has Begun

Ted Schadler May 20, 2025
Grounding AI agents in reality rather than hallucinations will cost money and establish the foundations for your future. Learn three key questions to ask when grounding your AI agents.
Blog

The ROI Of CX Isn’t A Fairy Tale

Judy Weader May 19, 2025
Yes, thoughtfully designed CX programs do have tangible revenue outcomes. Yet proving ROI can be a source of frustration for CX leaders and business executives alike.
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Three Key Findings From The Forrester Wave™: Sales Training Services, Q1 2025

Eric Zines May 19, 2025
Leading sales training service providers take a variety of approaches to customization. Learn three key findings from our new report on sales training services.
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