Change Management

In an environment driven by transformation and disruption, the human elements of change management can present the biggest risks. Get the latest research and insights on how leading firms drive positive change across the enterprise.

Insights

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Change And A New Forrester Analyst’s Perspective

Fernando Pena May 13, 2022
Organizations should be positioned to recognize change as a new opportunity, not a daunting task. But we know that's not always easy.
Blog

A Path To Growth: Key Insights And 2022 Trends For B2B CMOs

Christina Schmitt May 11, 2022
Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business. Most companies are already in the midst of or have planned an entire transformation process […]

Predictions 2022 Live

Set off on a confident path to business success in 2022. Discover the top trends for CIOs, CMOs, CX Leaders, and CEOs in 2022.

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A Comparison Of Agile And ITSM Change Management Mindsets

Julie Mohr May 3, 2022
Let’s Compare Agile And ITSM Thinking We all know that pushing every change — no matter how big or how small — through a change management process is not only bureaucratic but also introduces delays that most development teams can neither afford nor tolerate. As you begin pursuing improving change management, it is important to […]
Blog

Culture Energy Is The Answer To Your Culture Challenges

James L. McQuivey, PhD April 20, 2022
There's no such thing as a culture of resilience/innovation/collaboration. There's only culture energy. Learn more.
Blog

The Three Myths Of IT Change Management Are Holding You Back

Julie Mohr April 13, 2022
IT change management has been a significant source of debate over the years. I can say that change management is the number one source of the most uncomfortable, stressful, and irritating moments throughout my career. On one side, we have the IT service management (ITSM) thinking, which primarily focuses on a well-defined manual process, with […]
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SaaS Outages: When Lightning Strikes, Thunder Rolls

Brent Ellis April 12, 2022
Just like with self-managed infrastructure, the key to surviving a SaaS outage is knowing the risks, implementing strategies to mitigate and control those risks, and then testing your strategy to make sure it works and that everyone knows how to execute in the case of crisis.
Video

Are You An Effective Change Catalyst?

Meta Karagianni April 5, 2022

Predictions 2022 Live

Chart a bold path to success in 2022. Hear our predictions for the year ahead.

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Three Leadership Stories You Should Tell

Phil Brunkard December 13, 2021
Learn how you can drive innovation success by creating an emotional connection to your stated vision and purpose. The three important stories that technology leaders should be telling to drive innovation and transformation success are: 1) continuity; 2) novelty; and 3) transition.
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Leadership And Innovation — Learning From The Triumph And Tragedies Of The New Space Race

Phil Brunkard November 22, 2021
Get an insightful look at the innovation lessons technology executives can learn from the new commercial space race.
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Service Design’s Cocreation Principle: The Secret Sauce For Success

Karine Cardona-Smits September 28, 2021
Co-creation is the service design principle that transforms successful CX initiatives into game changers for organizations.
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Choose Your Loyalty Service Provider Based On Three Capabilities

Mary Pilecki August 25, 2021
Globally, we’re seeing a proliferation of brands that are investing in loyalty — whether for the first time or to revamp their existing strategy and programs. In fact, 83% of the brands we surveyed for our new Forrester Wave™ evaluation on loyalty service providers are increasing their investment in loyalty by 5% or more this […]
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Practices Deliver What Processes Can’t

Pascal Matzke June 25, 2021
Struggling to move beyond agile and scale innovation across your organization? Learn how establishing new practices can help.

European Predictions 2022

Visit our resource hub to discover the key trends impacting European businesses in 2022.

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Organizational Change Is About Orchestrating Organizational Systems

Christopher Gilchrist June 1, 2021
In our previous blog, we discussed the strategic shift from efficiency to effectiveness and the organizational implications from it. One implication is the ever-quickening pace of technology advancement and how organizations position themselves to exploit that advancement at scale to adapt or create new capabilities and services. The key element here is “at scale.” New […]
Blog

APEX Overcasts Dell Technologies World 2021

Naveen Chhabra May 11, 2021
Since its inception, Dell Technologies has had many achievements, of which it should be proud. Dell revolutionized the PC market, made its way into the enterprise data center business, and created the largest tech company of its time. However, the shifting technology industry is forcing Dell to adapt faster than ever, more than ever, and […]
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Three Human-Centered Imperatives For Our Tech-Enabled Future

Christopher Gilchrist April 8, 2021
Learn the three tactics your organization can use to shift from technology supporting business value to technology shaping business value.
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A Human-Centered, Technology-Enabled Future

Christopher Gilchrist April 1, 2021
As I begin my career at Forrester, it seems proper to have my first blog introduce my coverage areas and how they interact, generate relevancy, and create value.  The nature, design, and performance of managed organizations is evolving to accommodate drastic advancements in technology. To put this into context, technology investment has increased. However, productivity has declined from these investments over […]
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Make Agile A Stepping Stone Toward Future Fit Adaptability

Diego Lo Giudice March 17, 2021
Being adaptive is one of three core competencies of what Forrester calls a future fit organization. Let’s explore how to reach adaptability and help you deal with the unknown, drive organizational flexibility, and react to rapid change.

See the future and gain a competitive advantage for 2022

Discover 12 trends our research reveals will matter most this year. Download our Predictions 2022 Guide.

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The Future Of Work Requires Changes To Management Culture

Dan Bieler March 2, 2021
An innovative management culture provides a strong purpose, creates diverse and cross-functional teams, focuses on the customer as the centre of business activity, and embraces transparent communication with the organisation.
Blog

The New Change Management: Automated And Decentralized

Charles Betz January 11, 2021
Principal analyst Charles Betz provides key recommendations for modernizing IT change management in the wake of agile transformation.
Blog

Bosch Embraces Cultural Transformation To Drive Innovation

Dan Bieler November 26, 2020
There’s a saying that “culture is what people do when no one’s looking.” Bosch is internalizing this observation as it transforms into a digital business; the company’s culture directly impacts the way it works and innovates. The implications affect the entire Bosch organization, including HR, product development, technology, finance, and management. Cultural transformation is a […]
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