Blog
Forrester’s Priorities Survey, 2025, presents some interesting food for thought. We asked 700 tech leaders about visibility into IT spend across their organization, as well as where in their organization IT finance sits. What we found is that only about 60% of enterprises have IT finance teams that sit in an IT organization, with the […]
Blog
AI agents aren’t coming — they’re already here. And they’re not waiting for your security architecture to catch up.
Blog
Healthcare organizations face constant pressure to improve clinical outcomes and workforce retention amid budget constraints and market volatility. Our new research aims to help them prioritize the technologies that will have the most impact today.
Blog
The average US online adult has more than four monthly subscriptions, according to Forrester’s 2024 data. Subscription companies have room to improve what they provide their customers.
Blog
The era of piecemeal, siloed government technology procurement is giving way to a strategic sea change. Learn why fragmented, agency-by-agency deals are being replaced with massive enterprise-level contracts designed for transformational impact and what it means for government tech leaders.
Blog
Learn the implications of the new Zero Trust Portfolio Management Office and Chief Zero Trust Officer in the US Department of Defense.
Blog
AI is being marketed as a technology that will transform customer service for the better, but results are lacking. Here’s why.
Blog
The third-largest cybersecurity M&A deal in history makes sense in some respects, but the track record on mega security and identity tie-ups is incomplete and unproven.
Blog
Generative AI, signal loss, regulation, and macroeconomic volatility are colliding to give rise to a new era that threatens the viability of open web publishers’ business models. I’m excited to join Forrester as the B2C marketing team’s newest adtech analyst to help clients navigate it all.
Blog
The financial services industry learned from the COVID era that a crisis presents opportunities to deliver value to customers, as well as build trust and deepen relationships. Learn how leaders can achieve these aims.
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Meta is hopeful that superintelligence will empower people and not replace large swaths of society. Is that realistic?
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Microsoft’s move to gradually retire password management capabilities in its Authenticator application will have three immediate effects.
Blog
Learn how Club Med designed, implemented, and continuously refined its conversational AI strategy — starting with a WhatsApp chatbot in Brazil.
Blog
CIOs questioning whether hyperscale cloud providers can deliver on their AI promises should follow the money. The numbers tell the story.
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While generative AI’s adoption curve has been steep and accelerated, propelled by its immediacy and accessibility, the move to agentic AI is far less straightforward.
Blog
Vulnerability management is undergoing a seismic shift. The risk-based prioritization from vulnerability risk management (VRM) has combined with attack surface management (ASM) to form exposure management and continuous security testing — two emerging practices that prioritize visibility and prioritization over remediation and response.
Podcast
Originally episode 283, this recording focuses on how American Express evolved their VoC program. Show Notes: Originally episode 283, this recording focuses on how American Express evolved their VoC program. Luis Angel-Lalanne, VP of Customer Voice at Amex, shares his organization’s journey from survey fundamentals to a robust feedback program that continuously engages stakeholders in […]
Blog
In today’s complex IT landscape, traditional performance metrics often fall short. This blog explores the importance of metric maps in driving adaptive and resilient operations. By aligning metrics with strategic goals, organizations can foster continuous improvement and enhance employee engagement. Discover how to effectively diagnose service issues and implement meaningful performance models.
Blog
On July 24, a widespread service interruption in Starlink satellite services affected thousands of consumer and business subscribers across the globe. This is the longest outage Starlink has seen ever seen as a commercial service provider. Learn the three key lessons for IT leaders from this unfortunate event.
Blog
In the past, volatility for CIOs came in waves: an economic downturn here, a security breach there, a digital transformation sprint every few years. But 2025 has been an entirely different animal – year of "too much, too fast." Find out how a panel at the upcoming Technology & Innovation Summit in Austin can help master the mayhem and adapt your technology strategy.
