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Insights
Blog
Are You Prepared to Include CX Metrics In Earnings Calls?
If you're considering sharing your CX performance during an earnings calls, here's how to do it right.
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How B2B Companies Will Win The Competition For Growth
The competition for growth is fiercer than ever for B2B companies. To win, marketing, product, and sales leaders need to build a growth engine based on three fundamentals that are also simple, powerful, challenging, and achievable.
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For Most Twitter Users, “X” Won’t Mark The Spot
Twitter's name change marks the beginning of the end for the app that once defined the microblogging space.
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Technology Leaders Must Drive The Green Market Revolution, Not Watch From The Stands
We don’t always think about the carbon footprint and environmental impact of information technology. Read more in our latest blog post.
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Harness The Power Of AI For Good
What are four of the most impactful uses of AI in recent years? Find out in this AI Appreciation Day blog.
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The 2023 FIFA Women’s World Cup Is A Bonanza For Brands
Soccer's massive reach plus the passion it inspires creates a combination that's tailor-made for marketing.
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Half Of Generative AI Users Are Indiscriminate About Data Use
Despite the risks, over half of US online adults who have used generative AI said they are “fine” with using ChatGPT to analyze data from their company, while 45% have no issues with prompting ChatGPT using their personal information.
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Generative AI Has Answers, But SEO Practitioners Are Still Guessing
We tackle two of the most common questions we're hearing about generative AI's potential impact on search engine optimization.
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Interoperability Will Be Key To Meta’s Threads Success
Though Meta's "Threads" shows promise at its initial launch, it's met with an already crowded Twitter-alternative market.
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Align, Generate, And Grow At B2B Summit APAC 2023
An industry that has long prioritized winning net new business and strengthening internal efficiencies will be forced to reimagine how it creates value for customers across the customer lifecycle. Find practical advice for achieving this at Forrester's B2B Summit APAC.
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How We Picked The Top Emerging Technologies For 2023
This year’s evaluation was more rigorous and expansive than ever before as we sought to answer end users’ important questions.
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Green Market Revolution Spend Will Total $326 Trillion By 2050
The staggering figure reflects how widespread environmental consciousness has become. Worsening wildfires, storms, floods, pollution, and energy costs will cement eco-friendliness as a mandate.
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Generative AI Will Walk Into Your Business Through Four Doors
As new as generative AI is, we can already see how companies will incorporate its capabilities into their businesses’ strategies and operations. Our experience with two earlier, explosive technologies show you how.
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Considering Scaling Back Customer Obsession? Bad Move.
Stopping investment in customer obsession will cost you — in terms of customer goodwill, waste, data loss, and employee theft. Get a snapshot of the findings from our new report.
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The WIIFM (“What’s In It For Me?”) Of Revenue Operations
We interviewed a variety of sales, marketing, and revenue operations leaders to understand why revenue operations has grown dramatically in recent years and what assumptions leaders make about establishing a revenue operations function. Here's what they told us.
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Is Your Marketing Campaign Impactful, Manageable, And Measurable?
A recent roundtable surfaced challenges that B2B marketing leaders are struggling with. Here, we provide some solutions.
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CIOs: Seize The Opportunity To Drive Business Growth With Your Technology Agenda
If technology executives want to be in the room where the growth conversation happens, they have to earn the right. Learn the most critical things that CIOs, CTOs, and other tech executives need to do to get there.
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Canadian Customer Experience Quality Falls To A New Low
The Canada Customer Experience Index (CX Index™) rankings for 2023 show brands backsliding on performance. Read about the results, and meet two brands that beat the odds and improved their CX Index scores in a tough year.
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AI And B2B Marketing: Three Opportunities And Challenges To Ponder
In the most promising areas of AI impact in B2B marketing, prudence, too, is advised as marketers explore use cases.
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Deadline Extended: More Time To Showcase Your Future Fit Technology Strategies!
Last chance! We are extending the nomination deadline for our Technology Strategy Impact and Enterprise Architecture (EA) Awards to June 26, 2023.