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Insights

Blog

Are You Prepared to Include CX Metrics In Earnings Calls?

Pete Jacques July 25, 2023
If you're considering sharing your CX performance during an earnings calls, here's how to do it right.
Blog

How B2B Companies Will Win The Competition For Growth

John Arnold July 25, 2023
The competition for growth is fiercer than ever for B2B companies. To win, marketing, product, and sales leaders need to build a growth engine based on three fundamentals that are also simple, powerful, challenging, and achievable.
Blog

For Most Twitter Users, “X” Won’t Mark The Spot

Mike Proulx July 24, 2023
Twitter's name change marks the beginning of the end for the app that once defined the microblogging space.
Blog

Technology Leaders Must Drive The Green Market Revolution, Not Watch From The Stands

Stephanie Balaouras July 17, 2023
We don’t always think about the carbon footprint and environmental impact of information technology. Read more in our latest blog post.
Blog

Harness The Power Of AI For Good

Brandon Purcell July 16, 2023
What are four of the most impactful uses of AI in recent years? Find out in this AI Appreciation Day blog.
Blog

The 2023 FIFA Women’s World Cup Is A Bonanza For Brands

Dipanjan Chatterjee July 13, 2023
Soccer's massive reach plus the passion it inspires creates a combination that's tailor-made for marketing.
Blog

Half Of Generative AI Users Are Indiscriminate About Data Use

Mike Proulx July 12, 2023
Despite the risks, over half of US online adults who have used generative AI said they are “fine” with using ChatGPT to analyze data from their company, while 45% have no issues with prompting ChatGPT using their personal information.
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Generative AI Has Answers, But SEO Practitioners Are Still Guessing

Nikhil Lai July 6, 2023
We tackle two of the most common questions we're hearing about generative AI's potential impact on search engine optimization.
Blog

Interoperability Will Be Key To Meta’s Threads Success

Mike Proulx July 5, 2023
Though Meta's "Threads" shows promise at its initial launch, it's met with an already crowded Twitter-alternative market.
Blog

Align, Generate, And Grow At B2B Summit APAC 2023

Dane Anderson July 3, 2023
An industry that has long prioritized winning net new business and strengthening internal efficiencies will be forced to reimagine how it creates value for customers across the customer lifecycle. Find practical advice for achieving this at Forrester's B2B Summit APAC.
Blog

How We Picked The Top Emerging Technologies For 2023

Brian Hopkins June 28, 2023
This year’s evaluation was more rigorous and expansive than ever before as we sought to answer end users’ important questions.
Blog

Green Market Revolution Spend Will Total $326 Trillion By 2050

Michael O'Grady June 28, 2023
The staggering figure reflects how widespread environmental consciousness has become. Worsening wildfires, storms, floods, pollution, and energy costs will cement eco-friendliness as a mandate.
Blog

Generative AI Will Walk Into Your Business Through Four Doors

Ted Schadler June 23, 2023
As new as generative AI is, we can already see how companies will incorporate its capabilities into their businesses’ strategies and operations. Our experience with two earlier, explosive technologies show you how.
Blog

Considering Scaling Back Customer Obsession? Bad Move.

Shar VanBoskirk June 23, 2023
Stopping investment in customer obsession will cost you — in terms of customer goodwill, waste, data loss, and employee theft. Get a snapshot of the findings from our new report.
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The WIIFM (“What’s In It For Me?”) Of Revenue Operations

Anne Slough June 23, 2023
We interviewed a variety of sales, marketing, and revenue operations leaders to understand why revenue operations has grown dramatically in recent years and what assumptions leaders make about establishing a revenue operations function. Here's what they told us.
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Is Your Marketing Campaign Impactful, Manageable, And Measurable?

Jerry Zhao June 22, 2023
A recent roundtable surfaced challenges that B2B marketing leaders are struggling with. Here, we provide some solutions.
Blog

CIOs: Seize The Opportunity To Drive Business Growth With Your Technology Agenda

Ted Schadler June 21, 2023
If technology executives want to be in the room where the growth conversation happens, they have to earn the right. Learn the most critical things that CIOs, CTOs, and other tech executives need to do to get there.
Blog

Canadian Customer Experience Quality Falls To A New Low

Pete Jacques June 16, 2023
The Canada Customer Experience Index (CX Index™) rankings for 2023 show brands backsliding on performance. Read about the results, and meet two brands that beat the odds and improved their CX Index scores in a tough year.
Blog

AI And B2B Marketing: Three Opportunities And Challenges To Ponder

Phyllis Davidson June 15, 2023
In the most promising areas of AI impact in B2B marketing, prudence, too, is advised as marketers explore use cases.
Blog

Deadline Extended: More Time To Showcase Your Future Fit Technology Strategies!

Frederic Giron June 13, 2023
Last chance! We are extending the nomination deadline for our Technology Strategy Impact and Enterprise Architecture (EA) Awards to June 26, 2023.