Agenda
Bold Starts: Monday
Sep 9- 12:00 pm – 7:30 pm CDT Registration Opens
- 4:30 pm – 6:00 pm CDT Level-Up Workshops
- 4:30 pm – 6:00 pm CDT Forrester Women's Leadership Program
- 6:00 pm – 7:30 pm CDT Welcome Reception
Tuesday
Sep 10- 8:30 am – 9:30 am CDT Registration & General Breakfast
- 9:30 am – 10:55 pm CDT Opening Remarks & Keynotes
- 10:55 pm – 11:45 am CDT Marketplace Break
- 11:45 am – 12:55 pm CDT Breakout & Case Study Sessions
- 12:55 pm – 1:55 pm CDT Lunch & Marketplace Break
- 1:55 pm – 4:00 pm CDT Breakout & Case Study Sessions
- 4:00 pm – 4:45 pm CDT Marketplace Break
- 4:45 pm – 5:30 pm CDT Afternoon Keynote
- 5:30 pm – 6:30 pm CDT Reception
Wednesday
Sep 11- 8:30 am – 9:30 am CDT General Breakfast
- 9:30 am – 10:55 am CDT Keynote Sessions
- 10:55 am – 11:45 am CDT Marketplace Break
- 11:45 am – 12:55 pm CDT Breakout & Case Study Sessions
- 12:55 pm – 1:55 pm CDT Lunch & Marketplace Break
- 1:55 pm – 4:00 pm CDT Breakout & Case Study Sessions
- 4:00 pm – 4:45 pm CDT Marketplace Break
- 4:45 pm – 5:55 pm CDT Afternoon Keynotes
- 6:00 pm – 7:00 pm CDT Reception
Thursday
Sep 12- 8:30 am – 9:30 am CDT General Breakfast
- 9:30 am – 10:45 am CDT Keynote Sessions
- 10:45 am – 11:30 am CDT Marketplace Break
- 11:30 am – 12:40 am CDT Breakout & Case Study Sessions
- 12:40 pm – 1:40 pm CDT Lunch & Marketplace Break
- 1:40 pm – 2:10 pm CDT Breakout Sessions
- 2:20 pm – 3:00 pm CDT Closing Keynote and Remarks
Bold Starts: Monday Sep 9
Forrester Women's Leadership Program
Community. Advancement. Change.
The Forrester Women’s Leadership Program focuses on building community and advancing women in the organization by breaking down barriers and overcoming challenges. Learn advancement strategies and engage in conversations about developing meaningful relationships with women across CX, B2C Marketing, and Digital. All are welcome to join!
The Forrester Women’s Leadership Program will:
- Build community
- Inspire change
- Drive advancement
- Foster allyship and individual empowerment
- Facilitate meaningful connections
Speakers:
Allie Mellen, Principal Analyst, Forrester
Chioma Onwuanibe, VP, CIO Executive Partner, Forrester
Sudha Maheshwari, VP, Research Director, Forrester
Welcome Reception
Join us for refreshments and light appetizers. All registered attendees are welcome.
Tuesday Sep 10
General Breakfast
Welcome & Opening Remarks
Welcome to Forrester’s Technology & Innovation North America 2024. This session will set the tone for the next three days of bold vision and actionable insights from Forrester.
Speakers:
George Colony, CEO, Forrester
Matthew Guarini, VP, Research Director, Forrester
Keynote: The Power Of The Next Question
In the next 10 to 15 years, AI-powered interfaces will revolutionize every aspect of life, disrupt technology, and have a profound impact on the knowledge economy and knowledge work. As we embrace these transformative forces, organizations must go beyond mere AI integration into workflows. Generative AI should empower the genAI worker — the curious questioner who drives a learning organization — transcending mundane tasks and fostering creativity and innovation. The absence of trusted knowledge poses a significant risk — without access to reliable information organizations will face a widening gap. Now is the time to build knowledge capacity, harness genAI wisely, bridging the gap and propelling us toward a future where AI truly becomes our advantage. In this session you will:
- Understand how knowledge capacity and genAI will drive curiosity and empower the genAI worker
- Explore the transformative impact of genAI on the future of work
Speakers:
Julie Mohr, Principal Analyst, Forrester
Marketplace Coffee Break & Networking (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Breakout Sessions
Case Study Sessions (In-Person Only)
Hear real world case studies showcasing the value of partnering with the right technology and data provider.
Lunch & Marketplace (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Breakout Sessions + Ask An Expert
Case Study Sessions (In-Person Only)
Hear real world case studies showcasing the value of partnering with the right technology and data provider.
Breakout Sessions
Marketplace Coffee Break & Networking (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Keynote: Unleash Your Potential With High-Performance IT
Delivering business results through technology in today’s business dynamics requires technology leaders to relentlessly align, continuously adapt, and develop a higher level of trust with business teams. But how do leaders achieve and sustain this level of performance to fully unleash the promise of emerging technologies, co-innovation, and transformation — all while delivering on mission- critical projects? Join us for an interactive session with industry leaders who have embraced the high-performance IT approach and will share the impacts to their businesses. In this session you will learn how to:
- Align and adapt technology to changing business dynamics through dominant styles
- Calibrate regularly to instill a higher level of trust with business partners
- Use various styles to deliver a higher level of business performance
Speakers:
Chuck Gahun, Principal Analyst, Forrester
Reception
Wednesday Sep 11
General Breakfast
Welcome & Opening Remarks
Speakers:
Matthew Guarini, VP, Research Director, Forrester
Keynote: Align By Design Or Risk Decline
When AI doomsayers discuss “misaligned AI,” they’re referring to an existential threat to humanity. While that seems farfetched at this point, misaligned AI does pose an existential threat to your business. Left unchecked, AI can damage your brand, expose you to regulatory ire, or erode your profitability. With the proper guardrails in place, AI can help you invent products, enter new markets, and differentiate from your competition. In this session you will learn:
- How to take a proactive multi-stakeholder approach to ensuring AI is aligned with your business objectives
- How and when to apply emerging AI alignment techniques
Speakers:
Brandon Purcell, VP, Principal Analyst, Forrester
Keynote: Forrester Technology Awards 2024 -Technology Strategy Impact Award
Welcome to the highly anticipated Forrester Technology Awards, the only assessment dedicated to recognizing excellence in technology strategy. This awards honors remarkable IT organizations that have proven their mettle in aligning technology with the dynamic needs of the business.
Speakers:
Sharyn Leaver, Chief Research Officer, Forrester
Marketplace Coffee Break & Networking (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Breakout Sessions
Case Study Sessions (In-Person Only)
Hear real world case studies showcasing the value of partnering with the right technology and data provider.
Lunch & Marketplace (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Breakout Sessions + Ask An Expert
Case Study Sessions (In-Person Only)
Hear real world case studies showcasing the value of partnering with the right technology and data provider.
Breakout Sessions
Marketplace Coffee Break & Networking (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Keynote: Dynamic Leadership For High-Performance IT
High-performance leadership is not a one-size-fits-all model, and the best leaders will master the art of aligning their leadership style to business need. High-performing leaders must effectively steer, align, and motivate their organization to deliver against their strategy. Strategies are delivered by thousands of decisions made every single day, and organizations must embed leadership skills throughout the organization to thrive. In this session you will:
- Understand how to apply the guiding principles of high performance to leadership
- Learn how to adapt leadership styles according to organizational context
Speakers:
Fiona Mark, Principal Analyst, Forrester
Keynote: AI, Low-Code, And The End of Software As We Know It
The integration of AI and low-code platforms is reshaping the software development lifecycle (SDLC) as we know it. This powerful combination will both compress and speed up the SDLC, accelerating the democratization of development, empowering citizen developers, and transforming the user experience. In the short term, there are still hurdles to overcome. In the long term, this fusion will lead to a new breed of platform: not for ground-up software development, but for top-down, AI-powered application generation. In this session you will:
- Understand the impact of AI on the SDLC, low-code, and citizen developer strategies
- Learn about the emergence of AI-infused “AppGen” platforms
- Explore the implications of these trends for enterprise software strategy
Speakers:
John Bratincevic, Principal Analyst, Forrester
Reception
Thursday Sep 12
General Breakfast
Welcome & Opening Remarks
Speakers:
Matthew Guarini, VP, Research Director, Forrester
Keynote: The Real-Time Data Opportunity
The frenetic pace of change and innovation in business means companies must conquer intraday decisions that just can’t wait. This means seamlessly integrating and analyzing diverse real-time data originating in dozens, hundreds, or even thousands of business applications. A real-time data intelligence network is your organization’s real-time brain to identify trends, detect anomalies, and anticipate threats with precision and confidence. In this session you will:
- Learn how to infuse real-time data with analytics and AI to automate data-driven decisions
- Boost your organizational adaptiveness for high performance and speed of decisions with real-time data
Speakers:
Mike Gualtieri, VP, Principal Analyst, Forrester
Keynote: Observe The Future Of AIOps, It’s Happening Now
Imagine an IT operation where detection through remediation happens automatically. Or maybe hundreds, even thousands, of alerts collapsed into contextually aware incident tickets that include suggestive actions, with prior success rates based on your own historical data. Now think about how the humans in the loop benefit from the IT team to the business and its customers. That’s what’s happening today in organizations leveraging AIOps. Whether you’re transforming your organization, maximizing prior investments, stabilizing a rocky environment, or delivering a resilient operation, AIOps is a key investment on the road to high-performance IT. In this session you will:
- Discover the AIOps mission and art of possible
- Learn how an industry leader is leveraging AIOps to auto-remediate thousands of incidents daily
- Hear about how one media company reduced their monitoring and engineering tools by over 50%
Speakers:
Carlos Casanova, Principal Analyst, Forrester
Marketplace Coffee Break & Networking (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Breakout Sessions
Case Study Sessions (In-Person Only)
Hear real world case studies showcasing the value of partnering with the right technology and data provider.
Lunch & Marketplace (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Breakout Sessions
Keynote: Predictions 2025
The stage is being set for 2025. Come listen to Forrester’s top technology analysts discuss the next frontier of innovation threats, advantages, and opportunities.
Speakers:
Stephanie Balaouras, VP, Group Director, Forrester
All sessions shown in US Central Time.
Times are subject to change.
Technology & Innovation Summit North America · September 9 – 12, 2024 · Austin & Digital
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