Please check back often for updates and additional speaker announcements.
Digital session content will be available on demand according to posted schedule unless otherwise indicated within the digital platform.
Early Access
Sep 28- 2:00 pm – 3:00 pm CDTOnDemand Sessions
- 2:00 pm – 4:00 pm CDTWomen's Leadership Forum
- 2:30 pm – 4:40 pm CDTWorkshop: The Value Of Emerging Technology Councils
- 4:00 pm – 5:30 pm CDTThe New Rules of Talent
- 5:30 pm – 6:30 pm CDTWelcome Reception
Thursday
Sep 29- 9:30 am – 10:45 am CDTOpening Remarks & Keynote Session
- 10:45 am – 11:15 am CDTMarketplace Break
- 11:15 am – 12:25 pm CDTBreakout & Case Study Sessions
- 12:25 pm – 1:30 pm CDTLunch
- 1:30 pm – 3:20 pm CDTBreakout & Case Study Session
- 3:20 pm – 4:05 pm CDTMarketplace Break
- 4:05 pm – 5:40 pm CDTKeynote Sessions
- 5:40 pm – 6:40 pm CDTReception
Friday
Sep 30- 9:00 am – 10:05 am CDTKeynote Sessions
- 10:05 am – 10:50 am CDTMarketplace Break
- 10:50 am – 12:00 pm CDTBreakout & Case Study Sessions
- 12:00 pm – 1:00 pm CDTLunch
- 1:00 pm – 2:10 pm CDTBreakout & Case Study Sessions
- 2:10 pm – 2:40 pm CDTMarketplace Break
- 2:40 pm – 3:40 pm CDTKeynote Sessions
- 3:40 pm – 3:45 pm CDTClosing Remarks
Early Access Sep 28
Women's Leadership Forum
Join us as we focus on how to help advance women leaders in your organization break down barriers and overcome challenges.
2:00pm-2:05pm | Welcome
2:05pm-2:35pm | Driving Women’s Careers Forward
Speaker: Melissa Gill, Forrester
2:35pm-3:15pm | Panel: Risk Taking As A Pathway To Career Progression
3:15pm-3:50pm | Panel: Lessons From The Top: Overcoming Obstacles And Blazing Trails To Become Technology Leaders
Workshop: The Value Of Emerging Technology Councils
This workshop is offered in-person only. Attendance will be limited to 30 participants.
This workshop is designed for Technology leaders looking for ways to introduce emerging technology in their organization. We will focus on culture, overcoming obstacles and ways to activate your emerging technology transformation journey.
2:30pm-2:45pm
Welcome and introduction of “state-of-the-state” of emerging technology and identify what good looks like.
2:45pm-3:15pm
Workshop: Emerging technology insights and culture transformation requirement
3:15pm-3:40pm
Breakout: Discuss emerging technology cultural barriers
3:40pm-4:10pm
Workshop: The power of an emerging technology council: Case Study
4:10pm-4:30pm
Breakout: Barriers to creating your own emerging technology council and how to overcome them
4:30pm-4:40pm
Wrap-up
Facilitators:
Marianne Doran-Collins, VP, Principal Consultant, Forrester
Trevor Thomas, Principal Consultant, Forrester
Brian Hopkins, VP, Emerging Tech Portfolio, Forrester
The New Rules Of Talent
Join us for in-depth discussions on how to bring and keep talent in your organization.
4:10pm-4:40pm | Panel: Competing For Talent Through Uncertainty
Speakers:
Christopher Gilchrist, Forrester
Fiona Mark, Forrester
Ted Schadler, Forrester
4:40pm-5:15pm | Panel: Managing Talent During Disruption
Hear from a panel of CIO leaders on best practices, challenges, and how to overcome them
Moderated by: Greg Willrich, Forrester
Welcome Reception
Join us for refreshments and light appetizers. All registered attendees are welcomed.
Thursday Sep 29
Opening Remarks & Keynote Session
How Technology Leaders Can Drive High Performance Today
Today’s obstacles and opportunities require tomorrow’s leaders, using tomorrow’s technologies and processes. To get there, leaders will either have to embark on a high-performance leadership journey or step aside for leaders who can. Successful technology leaders will learn to be personal coaches, shared visionaries, and embracers of continuous change. They will use employee experience tools to understand their workforce and enable their employees to become active contributors to high-performance teams and organizations.
Attendees will leave this session ready to:
- Chart a path for their own high-performance technology leadership journey.
- Prepare their peers and teams to use tomorrow’s technology today.
Speakers:
Matthew Guarini, VP, Research Director, Forrester
James L. McQuivey, PhD, VP, Research Director, Forrester
Fiona Mark, Principal Analyst, Forrester
Keynote Session
Your Technology Strategy Requires New Recipes, Not New Ingredients
The most successful companies focus on expanding to new and larger markets, not simply extending their current market share. These select companies can sustain long-term growth far more consistently than their peers. Over the past 30 years, those that have been able to achieve this share one core characteristic – the ability to convert value.
In this session, you will:
- Learn why current business models are suppressing long-term growth.
- Understand how to develop technology strategies to carry market value farther.
Speakers:
Christopher Gilchrist, Principal Analyst, Forrester
Gail Evans, Chief Digital and Technology Officer, Disney Parks, Experiences, and Products
Marketplace Break & Networking
Spend time in our marketplace to learn more about the right technology to help you stay out in front of your competition or make connections with your peers for interactive, facilitated networking.
Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.
Breakout Sessions
Case Study Sessions
Hear real world case studies showcasing the value of partnering with the right technology provider.
Lunch & Marketplace Break
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.
Attend one session:
Compucom: Transforming the hybrid digital workplace with Compucom
While the pandemic has had a huge impact on business, it has acted less as a disruptor and more as an accelerator for improving employee experience. Studies show that greater employee satisfaction and overall performance can be attributed to a more human-centric approach to IT services. How do we shift from being technology centric to be being experience-centric? Watch this session to learn how you can create a digital workplace that resonates with today’s employees.
Speakers:
Troy Baldwin, Product Management Director, Compucom
Breakout Sessions
Case Study Sessions
Hear real world case studies showcasing the value of partnering with the right technology provider.
Attend one session:
Breakout Sessions
Marketplace Break & Facilitated Networking
Take a break from the program and visit with our sponsors in the Marketplace.
Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.
Keynote Session
Create A Platform Strategy That Powers Business Outcomes
Business and technology are wholly intertwined today. Great technology is a requirement for modern business success, and it also has the power to unlock new business potential.
By attending this session, you will:
- Understand technology platform types and how to assess maturity of your approach.
- Learn key best practices for successful platform approaches.
- Hear examples of how platform approaches have created new business opportunities.
Speakers:
Liz Herbert, VP, Principal Analyst, Forrester
Guest Keynote
Announcement coming soon!
Forrester Awards 2022
Technology Strategy Impact Award
Welcome to the first and highly anticipated Forrester Awards! The only assessment dedicated to recognizing excellence in technology strategy that drives an obsession with customer success and business growth. In this session we will reward enterprises for their technology capabilities, including their ability to enable their business to be more adaptive, creative, and resilient with the help of platforms, partnerships, and practices that accelerate growth.
Speakers:
Sharyn Leaver, Chief Research Officer, Forrester
Reception
Friday Sep 30
Boardroom Session with Icertis
This session will have limited capacity and is first come, first served. Breakfast will be provided.
Welcome Back & Keynote Session
Bringing Operations To Productland
Today’s challenges are resulting in increasing pressure for responsive, developer-delighting, and frictionless infrastructure services. In response, organizations around the world, including large firms like Vanguard and Nationwide, are transforming massive infrastructure and operations functions into product and platform-based organizations.
Attendees will leave this session ready to:
- Avoid key pitfalls such as “platform-washing” (platform in name only).
- Hear about critical new roles (e.g.: technical product manager) and capabilities required by this transformation.
Speakers:
Charles Betz, Principal Analyst, Forrester
Keynote Panel Session
Bring Technology’s Value to Life With The Help Of Co-Innovation Partnerships
In this panel session, we will explore how to get the most business value from technology. While it’s important to have internal collaboration among business, technology, and operations teams, it is becoming increasingly vital to have alignment between your company and its high-tech and service providers. Forrester vice president and principal analyst Ted Schadler will host a discussion with Moveworks and Icertis to explore these questions. We will take your questions as we discuss co-innovation, the proper models to position and optimize these partnerships, and the right motivators for all stakeholders to contribute their best.
Speakers:
Ted Schadler, VP, Principal Analyst, Forrester
Varun Singh, Vice President of Product and Co-Founder, Moveworks
Marketplace Break & Facilitated Networking
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.
Attend one session:
Case Study Sessions
Hear real world case studies showcasing the value of partnering with the right technology provider.
Breakout Sessions
Lunch & Marketplace Break
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.
Attend one session:
OutSystems: Build Complex Apps Simply with High-Performance Low Code
Learn how a high-performance application development platform can build applications fast, right, and for the future with low code. We’ll show you how modern application development platforms are pushing industry disruption, the role of high-performance low code application development platforms in your digital transformation journey, and how to build a scalable, enterprise-ready solution.
Speakers:
Russell Youngblood, Senior Solutions Architect, OutSystems
Case Study Sessions
Hear real world case studies showcasing the value of partnering with the right technology provider.
Attend one session:
PwC: Trust, the future, and why maturity is everything
The attack on trust, and the quest for the antidote, maturity, is at the core of civilization’s survival! We won’t solve a thing, but we’ll make you think…come listen to a former NASA leader, Google Artificial Intelligence leader, and a consulting leader sit down to talk about life, liberty, and the pursuit of outcomes!
Speakers:
Ed Hoffman, Founder, CEO, Knowledge Strategies, LLC
Ben Royce, Business Development, Cloud AI, Google
Jason Hoye, PMO Managed Services Leader, PwC
Breakout Sessions
Marketplace Break & Networking
Take a break from the program and visit with our sponsors in the Marketplace.
Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.
Keynote Session
Forrester’s Top Emerging Technologies: What’s Now, Near And Next?
Emerging technologies are not all created equal. Some are ready for you to jump on, others are coming soon, and finally some are pure potential and hype. This session will look at Forrester’s top emerging technologies across three horizons, to help you understand:
- What is ready now, what is going to take some time, and what has a long way to go?
- How do you consistently make the right calls as you research, experiment with and attempt to innovate using emerging technologies?
Speakers:
Brian Hopkins, VP, Principal Analyst, Forrester
Matt Prince, Senior Strategic Project Manager, Boise Cascade Company
Closing Keynote
Predictions 2023: Is There A New Normal?
Every year, Forrester looks into its crystal ball and predicts the future for technology leaders. What will customers and employees need? What technologies will be hot? And how will tech orgs need to change? Come hear Forrester’s predictions for 2023 and learn how you can use them to get ahead of the competition.
Speakers:
Matthew Guarini, VP, Research Director, Forrester
Early Access
Sep 28- 2:00 pm – 2:30 pm CDTOnDemand Sessions
Thursday
Sep 29- 9:30 am – 10:15 am CDTOpening Remarks & Keynote Session
- 10:15 am – 10:45 am CDTKeynote Sessions
- 11:15 am – 11:45 am CDTBreakout Sessions
- 11:55 am – 12:25 pm CDTCase Study Sessions – Sept. 29 11:55 AM
- 1:30 pm – 2:00 pm CDTBreakout Sessions
- 2:10 pm – 2:40 pm CDTCase Study Sessions – Sept. 29 2:10 PM
- 2:50 pm – 3:20 pm CDTBreakout Sessions
- 4:05 pm – 4:35 pm CDTKeynote Sessions
- 4:35 pm – 5:05 pm CDTGuest Keynote
Friday
Sep 30- 9:00 am – 9:35 am CDTKeynote Sessions
- 9:35 am – 10:05 am CDTKeynote Panel Session
- 11:30 am – 12:00 pm CDTBreakout Sessions
- 10:50 am – 11:20 am CDTCase Study Sessions – Sept. 30 10:50 AM
- 1:40 pm – 2:10 pm CDTBreakout Sessions
- 1:00 pm – 1:30 pm CDTCase Study Sessions – Sept. 30 1:00 PM
- 2:40 pm – 3:10 pm CDTKeynote Sessions
- 3:10 pm – 3:40 pm CDTKeynote Sessions
Early Access Sep 28
Fireside Chat: Creating Inclusion Change That Sticks – What Do Leaders Need To Know And Do
Drop in for a fireside chat with the Global Head of D&I of the London Stock Exchange Group on the intricacies, implications and recommendations for making a success of D&I. Why does it matter to business – what do successful organisations get right – why it makes a difference for all leaders – and how to avoid a superficial and ineffective approach will be just a few of the questions to be explored in this session.
Key takeaways:
- How do you fulfill the role?
- How do you get your D&I journey right?
- What does good look like in applying D&I?
- What are the business effects of good D&I?
Speakers:
Ash Mukherjee, Solution Partner, Forrester
Audrey Campbell, Global Head of Diversity and Inclusion, London Stock Exchange (LSE)
Fireside Chat: How 2020’s Breaking Point Enabled Progressive Inclusion Strategies
The impact of unjust police brutality and the pandemic was a breaking point in 2020 for Humana and the Digital Health & Analytics (DH&A) Organization. With disproportionate health disparities and blatant injustices towards Black Americans, DH&A responded by partnering with Forrester Research to launch an enterprise investigation around systems and practices relative to Black/African American associate and member experience disparities. A conceptual framework was developed to address systemic disparities, new sources of value from an EDI lens, and ongoing training and execution of key practices for EDI to reach full integration into our business norms.
In this session, you’ll learn:
- Setting up & finding our why
- The 3-phased project & key elements of real EDI strategy
- 2021 results and our path forward
Speakers:
Stacy Brooks, Associate Director | EDI Digital Strategy, Humana | Digital Health Analytics
Alex Stein, Senior Consultant, Forrester
Certification: Leading Change: Understanding the Human Experience of Change
Change is constant, yet organizational change efforts routinely fail. Join this digital session to better understand the human experience of change and how you can lead change at your organization from wherever you sit. You’ll learn why trust is essential to change and how to optimize team engagement during change. This session provides a sample of Forrester’s Leading With Customer Obsession Certification course
Speakers:
Katy Tynan, Principal Analyst, Forrester
Jenna Wohead, Director, Certification, Forrester
Thursday Sep 29
Opening Remarks & Keynote Session
How Technology Leaders Can Drive High Performance Today
Today’s obstacles and opportunities require tomorrow’s leaders, using tomorrow’s technologies and processes. To get there, leaders will either have to embark on a high-performance leadership journey or step aside for leaders who can. Successful technology leaders will learn to be personal coaches, shared visionaries, and embracers of continuous change. They will use employee experience tools to understand their workforce and enable their employees to become active contributors to high-performance teams and organizations.
Attendees will leave this session ready to:
- Chart a path for their own high-performance technology leadership journey.
- Prepare their peers and teams to use tomorrow’s technology today.
Speakers:
Matthew Guarini, VP, Research Director, Forrester
James L. McQuivey, PhD, VP, Research Director, Forrester
Fiona Mark, Principal Analyst, Forrester
Keynote Session
Your Technology Strategy Requires New Recipes, Not New Ingredients
The most successful companies focus on expanding to new and larger markets, not simply extending their current market share. These select companies can sustain long-term growth far more consistently than their peers. Over the past 30 years, those that have been able to achieve this share one core characteristic – the ability to convert value.
In this session, you will:
- Learn why current business models are suppressing long-term growth.
- Understand how to develop technology strategies to carry market value farther.
Speakers:
Christopher Gilchrist, Principal Analyst, Forrester
Gail Evans, Chief Digital and Technology Officer, Disney Parks, Experiences, and Products
Breakout Sessions
Case Study Sessions
Hear real world case studies showcasing the value of partnering with the right technology provider.
Breakout Sessions
Case Study Sessions
Hear real world case studies showcasing the value of partnering with the right technology provider.
Attend one session:
Breakout Sessions
Keynote Session
Create A Platform Strategy That Powers Business Outcomes
Business and technology are wholly intertwined today. Great technology is a requirement for modern business success, and it also has the power to unlock new business potential.
By attending this session, you will:
- Understand technology platform types and how to assess maturity of your approach.
- Learn key best practices for successful platform approaches.
- Hear examples of how platform approaches have created new business opportunities.
Speakers:
Liz Herbert, VP, Principal Analyst, Forrester
Guest Keynote
Announcement coming soon!
Friday Sep 30
Welcome Back & Keynote Session
Bringing Operations To Productland
Today’s challenges are resulting in increasing pressure for responsive, developer-delighting, and frictionless infrastructure services. In response, organizations around the world, including large firms like Vanguard and Nationwide, are transforming massive infrastructure and operations functions into product and platform-based organizations.
Attendees will leave this session ready to:
- Avoid key pitfalls such as “platform-washing” (platform in name only).
- Hear about critical new roles (e.g.: technical product manager) and capabilities required by this transformation.
Speakers:
Charles Betz, Principal Analyst, Forrester
Keynote Panel Session
Bring Technology’s Value to Life With The Help Of Co-Innovation Partnerships
In this panel session, we will explore how to get the most business value from technology. While it’s important to have internal collaboration among business, technology, and operations teams, it is becoming increasingly vital to have alignment between your company and its high-tech and service providers. Forrester vice president and principal analyst Ted Schadler will host a discussion with Moveworks and Icertis to explore these questions. We will take your questions as we discuss co-innovation, the proper models to position and optimize these partnerships, and the right motivators for all stakeholders to contribute their best.
Speakers:
Ted Schadler, VP, Principal Analyst, Forrester
Varun Singh, Vice President of Product and Co-Founder, Moveworks
Breakout Sessions
Case Study Sessions
Hear real world case studies showcasing the value of partnering with the right technology provider.
Breakout Sessions
Case Study Sessions
Hear real world case studies showcasing the value of partnering with the right technology provider.
Attend one session:
PwC: Trust, the future, and why maturity is everything
The attack on trust, and the quest for the antidote, maturity, is at the core of civilization’s survival! We won’t solve a thing, but we’ll make you think…come listen to a former NASA leader, Google Artificial Intelligence leader, and a consulting leader sit down to talk about life, liberty, and the pursuit of outcomes!
Speakers:
Ed Hoffman, Founder, CEO, Knowledge Strategies, LLC
Ben Royce, Business Development, Cloud AI, Google
Jason Hoye, PMO Managed Services Leader, PwC
Keynote Session
Forrester’s Top Emerging Technologies: What’s Now, Near And Next?
Emerging technologies are not all created equal. Some are ready for you to jump on, others are coming soon, and finally some are pure potential and hype. This session will look at Forrester’s top emerging technologies across three horizons, to help you understand:
- What is ready now, what is going to take some time, and what has a long way to go?
- How do you consistently make the right calls as you research, experiment with and attempt to innovate using emerging technologies?
Speakers:
Brian Hopkins, VP, Principal Analyst, Forrester
Matt Prince, Senior Strategic Project Manager, Boise Cascade Company
Closing Keynote
Predictions 2023: Is There A New Normal?
Every year, Forrester looks into its crystal ball and predicts the future for technology leaders. What will customers and employees need? What technologies will be hot? And how will tech orgs need to change? Come hear Forrester’s predictions for 2023 and learn how you can use them to get ahead of the competition.
Speakers:
Matthew Guarini, VP, Research Director, Forrester
All times show in Central Daylight Time (CDT). Times are subject to change.
Technology & Innovation North America · September 29 – 30, 2022 · Austin & Digital Experience
JW Marriott Austin
110 East 2nd St, Austin, TX 78701