Technology
& Innovation

North America

September 29 – 30, 2022  |  Austin & Digital Experience

Please check back often for updates and additional speaker announcements.
Digital session content will be available on demand according to posted schedule unless otherwise indicated within the digital platform.

Early Access

Sep 28
  • 2:00 pm – 3:00 pm CDTOnDemand Sessions
  • 2:00 pm – 4:00 pm CDTWomen's Leadership Forum
  • 2:30 pm – 4:40 pm CDTWorkshop: The Value Of Emerging Technology Councils
  • 4:00 pm – 5:30 pm CDTThe New Rules of Talent
  • 5:30 pm – 6:30 pm CDTWelcome Reception

Thursday

Sep 29
  • 9:30 am – 10:45 am CDTOpening Remarks & Keynote Session
  • 10:45 am – 11:15 am CDTMarketplace Break
  • 11:15 am – 12:25 pm CDTBreakout & Case Study Sessions
  • 12:25 pm – 1:30 pm CDTLunch
  • 1:30 pm – 3:20 pm CDTBreakout & Case Study Session
  • 3:20 pm – 4:05 pm CDTMarketplace Break
  • 4:05 pm – 5:40 pm CDTKeynote Sessions
  • 5:40 pm – 6:40 pm CDTReception

Friday

Sep 30
  • 9:00 am – 10:05 am CDTKeynote Sessions
  • 10:05 am – 10:50 am CDTMarketplace Break
  • 10:50 am – 12:00 pm CDTBreakout & Case Study Sessions
  • 12:00 pm – 1:00 pm CDTLunch
  • 1:00 pm – 2:10 pm CDTBreakout & Case Study Sessions
  • 2:10 pm – 2:40 pm CDTMarketplace Break
  • 2:40 pm – 3:40 pm CDTKeynote Sessions
  • 3:40 pm – 3:45 pm CDTClosing Remarks

Early Access Sep 28

2:00 pm – 4:00 pm CDT

Women's Leadership Forum

Join us as we focus on how to help advance women leaders in your organization break down barriers and overcome challenges.

2:00pm-2:05pm | Welcome

2:05pm-2:35pm | Driving Women’s Careers Forward
Speaker: Melissa Gill, Forrester

2:35pm-3:15pm | Panel: Risk Taking As A Pathway To Career Progression

3:15pm-3:50pm | Panel: Lessons From The Top: Overcoming Obstacles And Blazing Trails To Become Technology Leaders

2:30 pm – 4:40 pm CDT

Workshop: The Value Of Emerging Technology Councils

This workshop is offered in-person only. Attendance will be limited to 30 participants. 

This workshop is designed for Technology leaders looking for ways to introduce emerging technology in their organization. We will focus on culture, overcoming obstacles and ways to activate your emerging technology transformation journey.

2:30pm-2:45pm
Welcome and introduction of “state-of-the-state” of emerging technology and identify what good looks like.

2:45pm-3:15pm
Workshop: Emerging technology insights and culture transformation requirement

3:15pm-3:40pm
Breakout: Discuss emerging technology cultural barriers

3:40pm-4:10pm
Workshop: The power of an emerging technology council: Case Study

4:10pm-4:30pm
Breakout: Barriers to creating your own emerging technology council and how to overcome them

4:30pm-4:40pm
Wrap-up

Facilitators:
Marianne Doran-Collins, VP, Principal Consultant, Forrester
Trevor Thomas, Principal Consultant, Forrester
Brian Hopkins, VP, Emerging Tech Portfolio, Forrester

4:00 pm – 5:15 pm CDT

The New Rules Of Talent

Join us for in-depth discussions on how to bring and keep talent in your organization.

4:10pm-4:40pm | Panel: Competing For Talent Through Uncertainty

Speakers:
Christopher Gilchrist, Forrester
Fiona Mark, Forrester
Ted Schadler, Forrester

4:40pm-5:15pm | Panel: Managing Talent During Disruption

Hear from a panel of CIO leaders on best practices, challenges, and how to overcome them

Moderated by: Greg Willrich, Forrester

5:30 pm – 6:30 pm CDT

Welcome Reception

Join us for refreshments and light appetizers. All registered attendees are welcomed.

Thursday Sep 29

9:30 am – 10:15 am CDT

Opening Remarks & Keynote Session

How Technology Leaders Can Drive High Performance Today

Today’s obstacles and opportunities require tomorrow’s leaders, using tomorrow’s technologies and processes. To get there, leaders will either have to embark on a high-performance leadership journey or step aside for leaders who can. Successful technology leaders will learn to be personal coaches, shared visionaries, and embracers of continuous change. They will use employee experience tools to understand their workforce and enable their employees to become active contributors to high-performance teams and organizations.

Attendees will leave this session ready to:

  • Chart a path for their own high-performance technology leadership journey.
  • Prepare their peers and teams to use tomorrow’s technology today.

Speakers:
Matthew Guarini, VP, Research Director, Forrester
James L. McQuivey, PhD, VP, Research Director, Forrester
Fiona Mark, Principal Analyst, Forrester

10:15 am – 10:45 am CDT

Keynote Session

Your Technology Strategy Requires New Recipes, Not New Ingredients

The most successful companies focus on expanding to new and larger markets, not simply extending their current market share. These select companies can sustain long-term growth far more consistently than their peers. Over the past 30 years, those that have been able to achieve this share one core characteristic – the ability to convert value.   

In this session, you will: 

  • Learn why current business models are suppressing long-term growth.
  • Understand how to develop technology strategies to carry market value farther.

Speakers:
Christopher Gilchrist, Principal Analyst, Forrester
Gail Evans, Chief Digital and Technology Officer, Disney Parks, Experiences, and Products

10:45 am – 11:15 am CDT

Marketplace Break & Networking

Spend time in our marketplace to learn more about the right technology to help you stay out in front of your competition or make connections with your peers for interactive, facilitated networking.

Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.

11:15 am – 11:45 am CDT

Breakout Sessions

Value-Driven Tech Strategy
Navigate Uncertainty With A Value Architecture 

Tech value dominates tech execs’ attention, changing from efficiency to effectiveness in increasingly complex ways. While some struggle to drive tech’s business value, all feel the rising relevance of its role as value streams reach end-to-end across customers’, partners’, and enterprise’s ecosystems.   

This session shares how a value architecture helps you to: 

  • Define and integrate the different types of tech value — finding links between tech and business strategic goals that are economic, functional, experiential, and symbolic 
  • Drive the planning, governing, and communication of tech’s value — across ever-changing tech stacks, business capabilities, value streams and business models 

Speakers:
Bobby Cameron, VP, Principal Analyst, Forrester

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People & Leadership
Everything You Need To Make Hybrid Work

Hybrid work is the most common return-to-office strategy for organizations in 2022, but the experience is often anything but smooth sailing. The messy middle of hybrid means that employees can be like ships passing in the night, never seeing the people they really want to see.   

This session will cover the following:  

  • Learn how investments in technology, culture, and strategy can make hybrid into a strength, not a weakness, for your organization. 
  • Understand the steps you can take to drive successful hybrid work strategies, whether hybrid has been successful so far — or an unmitigated disaster. 

Speakers:
J.P. Gownder, VP, Principal Analyst, Forrester

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Platforms & Infrastructure
Panel: Connecting Operations And Experience Tech Stacks For Digital Fluency

In this session, you will hear perspectives from three Forrester analysts about how to align your operational platforms with your customer-facing platforms for best results. They will also walk through a composite case study that illustrates leading practices and pitfalls to avoid.   

You will leave with a better understanding of:  

  • Why you need to align operations with experience when making application and services decisions. 
  • How to create an architecture and platform strategy to achieve a connected enterprise.  
  • How behaviors, success measures, and processes must change to succeed.  

Speakers:
Liz Herbert, VP, Principal Analyst, Forrester
Kate Leggett, VP, Principal Analyst, Forrester
Joe Cicman, Senior Analyst, Digital Transformation, Forrester
Linda Ivy-Rosser, VP, Research Director, Forrester

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Modern Architecture & Operations
Get It Done With A Pragmatic Approach To Enterprise Architecture 

Enterprise architecture emerges in digital organizations confronted with managing value at scale and over longer time horizons. Modern architecture leaders are overcoming the practice’s struggles, developing a pragmatic, accountable capability that delivers meaningful business value, enhances agile delivery, continuously improves, and whose advice and guidance is welcomed and sought after. 

In this session 

  •  Learn about the key characteristics of successful EA organizations, illustrated with real and pragmatic takeaways.  
  • See which companies are doing this right as we recognize the Enterprise Architecture Award winners for 2022. 

Speakers:
Charles Betz, Principal Analyst, Forrester

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Emerging Technology & Innovation
The Future Of The Internet? The Metaverse, NFTs, And Web3

Despite the speculation and hype, there is no metaverse today. And headwinds loom over Web3’s vision for a decentralized, user-controlled World Wide Web. But that hasn’t stopped companies from jockeying to stake their claim, testing and learning on the ground floor of what could be the future of the internet. During this panel, you’ll hear both points and counterpoints from two different technology executives leading metaverse, NFT, and “Web3” initiatives — betting on the potential to disrupt how consumers will engage with brands.   

Here, you will: 

  • Understand the current state and future potential of the metaverse, NFTs, and Web3.  
  • Prepare your organization for the technical foundation to support the next era of the internet. 

Speakers:
Mike Proulx, VP, Research Director, Forrester
Rachel Noonan, Director of Strategy, Jam3
Brian Yamada, Chief Innovation Officer, VMLY&R

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Cyber
Everything Eventually Becomes A Service: Future Fit Cybersecurity

Historically, tech execs and security leaders used an all-or-nothing approach when choosing between technology and services. But future fit leaders responsible for cybersecurity effectiveness will stop the pendulum swinging between technology and services and instead use a blended approach that leverages platforms, practices, and partnerships.

This session will provide the following benefits:  

  • Identify how pitting technology and services against one another leads to subpar experiences.  
  • Explain why the most effective approaches blend these items to create better outcomes.  
  • Uncover why everything eventually becomes a service. 

Speakers:
Jeff Pollard, VP, Principal Analyst, Forrester

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11:55 am – 12:25 pm CDT

Case Study Sessions

Hear real world case studies showcasing the value of partnering with the right technology provider.

12:25 pm – 1:30 pm CDT

Lunch & Marketplace Break

Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.

Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.

Attend one session:

Compucom: Transforming the hybrid digital workplace with Compucom

While the pandemic has had a huge impact on business, it has acted less as a disruptor and more as an accelerator for improving employee experience. Studies show that greater employee satisfaction and overall performance can be attributed to a more human-centric approach to IT services. How do we shift from being technology centric to be being experience-centric? Watch this session to learn how you can create a digital workplace that resonates with today’s employees.

Speakers:
Troy Baldwin, Product Management Director, Compucom

1:30 pm – 2:00 pm CDT

Breakout Sessions

Value-Driven Tech Strategy
Leverage Business Capabilities For Effective Future Fit IT Strategic Planning 

A separate approach to business and technology planning leads to an inability to effectively drive the business value of your technology investments. Future fit IT organizations compete at scale and speed because their tech execs have converged business and IT strategic planning into a single discipline. 

This session will provide the following benefits:  

  • Learn how to use capability-based planning to drive integrated cross-functional teams. 
  • Understand how to use value-based goals and objectives across the network of business and IT value streams. 

 

Speakers:
Gordon Barnett, Principal Analyst, Forrester

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People & Leadership
Culture Energy: Powering Your Future Fitness 

Introducing culture energy, a representation of your culture designed through analysis of our global future-of-work data and determined by the perspective that matters: your employees’ experiences. Your level of culture energy will drive, or drag, your future fitness.   

In this session: 

  • Learn how culture energy reveals your culture’s strengths in adaptability, purposefulness, commitment, and motivation. 
  • Harness the energy across these dimensions to direct culture efforts that align with your business strategy. 

Speakers:
Angelina Gennis, Senior Analyst, Forrester

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Platforms & Infrastructure
Low-Code And Agile: Digital Transformation’s Rocket Fuel 

Agile transformation, low-code, the future of work, and citizen development are among the most important priorities for technology leaders today. These topics share common themes, such as autonomous cross-functional teams, rapid iterations, and the creation of multiskilled technologists focused on business value. 

In this session, you will: 

  • Understand how to connect the dots between low-code and agile. 
  • Learn how, when taken together, they are the rocket fuel for business-led digital transformation. 

Speakers:
John Bratincevic, Senior Analyst, Forrester
Jessica D'Oliveira, Analyst, Forrester

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Modern Architecture & Operations
From Start To Stay: Digital Workplaces For Employee Engagement  

Think your digital employee experience is all set now that you’ve invested in videoconferencing and got through two years of remote work? Think again. The pressure to attract and retain the best talent means CIOs must go beyond the basics to provide a differentiated digital workplace experience that delights employees.

In this session, you will: 

  • Learn how to improve digital employee experience with the latest innovative workplace technologies. 
  • Understand how specific technology choices can promote engagement or lead to burnout and attrition. 

Speakers:
Andrew Hewitt, Senior Analyst, Forrester

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Emerging Technology & Innovation
Which AI/ML Platform is Right For You? 

Technology executives are applying AI to automate decisions and processes, identify patterns, and generate insights. With all the innovation coming from AI/machine learning (ML) vendors, it’s a good time to survey the market landscape.   

In this session, participants will get an overview of the latest in enterprise AI/ML technology to: 

  • Understand the capabilities of the AI/ML platform and how the different people involved in creating an AI application (e.g., data engineers, data scientists, ML engineers, business analysts) can use these platforms. 
  • See differences between AI/ML platform vendors and learn which platform might be best for your organization’s needs. 

Speakers:
Mike Gualtieri, VP, Principal Analyst, Forrester

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Cyber
How To Quantify Cyber Risk And Defend Your Security Budget 

Tech execs know that security is an important part of any technology program, but knowing you’ve spent your money in the right places is hard to prove. Join this session to find out how to use emerging cyber risk quantification (CRQ) approaches to quantify the ROI of your security program and gain better confidence in the investments you make to secure your organization.

This session will provide the following benefits: 

  • Learn about how cyber risk quantification supports financial quantification of the ROI of your security program.  
  • Get practical guidance on the steps to take and the prerequisite capabilities that tech execs need to ensure that they are in place to enable ROI measurement of security using CRQ. 

Speakers:
Paul McKay, Vice President, Research Director, Forrester

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2:10 pm – 2:40 pm CDT

Case Study Sessions

Hear real world case studies showcasing the value of partnering with the right technology provider.

2:50 pm – 3:20 pm CDT

Breakout Sessions

Value-Driven Tech Strategy
The Value-Aligned Technology Stack: A Better Business Technology Conversation  

Almost half the money firms spend on technology comes from business, marketing, and project budgets. This makes the old model of IT-managed technology decisions and deployments obsolete. To keep pace with the reality of how firms acquire and deploy technology, we propose a new model we call the “value-aligned technology stack,” with three layers: supporting, differentiating, and accelerating technologies.  

In this session, you will learn:  

  • How the value-aligned tech stack provides clarity on the economics, ownership model, and optimization strategy for each layer based on its contribution to business and customer success. 
  • How to use the value-aligned tech stack as a communications and planning tool to drive a better business technology conversation.  

Speakers:
Ted Schadler, VP, Principal Analyst, Forrester

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People & Leadership
Stop Ignoring The Skills Economy   

Tech talent is harder to find and costing more than ever. Tech leaders need to rethink their approach to managing their technology skills and competencies to build a future fit talent strategy that both grows existing talent and attracts new talent.  

In this session, we will cover: 

  • Taking a data-driven approach to skills and competency mapping. 
  • Building the developmental resources that continuously serve both the individual and the organization. 

Speakers:
Fiona Mark, Principal Analyst, Forrester

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Platforms & Infrastructure
Innovating Through Cloud-Native Services And Platforms 

Cloud-native services and platforms are going mainstream — but they’re much more than an overall component of enterprise IT. Technologies like Kubernetes and serverless open the way for transformation of applications to reach cloud scale at rapid speed while powering new innovation domains around big data, AI and machine learning, and edge technologies. This session will look at why cloud-native is no longer an option but a must-have to enable your organization to take the initiative.  

We’ll discuss: 

  • Cloud-native essentials — why “lift and shift” of legacy infrastructure can’t keep pace with the need to innovate. 
  • How to combine elements of cloud-native technology to create new value and opportunities. 

Speakers:
Lee Sustar, Principal Analyst, Forrester

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Modern Architecture & Operations
Automation Fabric: Your Digital Transformation Superpower 

Digital transformation has proven elusive for many. Enterprises get stuck in a quagmire of unachievable ambitions. You need a superpower to break through to genuine, competitive superiority. Business automation is now evolving to an automation fabric that delivers such a superpower.   

In this session, you will learn: 

  • How the pandemic accelerated common automation tool evolution to infuse AI and become more adaptable, easier, and therefore truly useful. 
  • An automation-first policy driving automation fabric as an institutional philosophy that transforms everyone’s mindset into that superpower. 

Speakers:
Glenn O'Donnell, Vice President, Research Director, Forrester

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Emerging Technology & Innovation
Value At The Edge: Identifying Innovation Opportunities And Use Cases 

Edge computing enables companies to create connected systems using software to transform a wide array of products, operational processes, and customer experiences. Technology stakeholders must think beyond their data centers to assess demand for edge computing business scenarios “out in the wild.”   

This session will help attendees: 

  • Identify real-world opportunities to deploy edge computing use cases in your organization. 
  • Learn about the fragmented array of technology vendors in the edge computing landscape. 

Speakers:
Michele Pelino, Principal Analyst, Forrester

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Insights
The Future Of BI Is Ambient And Personalized 

Technology leaders are scratching their heads at how to expand adoption of business intelligence (BI) — users continue to demand more self-service, but only about 20% of them are using BI tools. A new class of BI tools is here to help, with built-in “ambient” AI that will help more of your users find insights and then take action.   

In this session, you will learn about:  

  • The varying needs and abilities of seven BI user personas that exist in your organization and how to serve them with personalized BI experiences. 
  • The infusion of AI into BI platforms, augmenting traditional BI with an improved ability to surface insights and recommend actions. 

Speakers:
Boris Evelson, Vice President, Principal Analyst, Forrester

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3:20 pm – 4:05 pm CDT

Marketplace Break & Facilitated Networking

Take a break from the program and visit with our sponsors in the Marketplace.

Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.

4:05 pm – 4:35 pm CDT

Keynote Session

Create A Platform Strategy That Powers Business Outcomes 

Business and technology are wholly intertwined today. Great technology is a requirement for modern business success, and it also has the power to unlock new business potential.  

By attending this session, you will:  

  • Understand technology platform types and how to assess maturity of your approach. 
  • Learn key best practices for successful platform approaches. 
  • Hear examples of how platform approaches have created new business opportunities. 

Speakers:
Liz Herbert, VP, Principal Analyst, Forrester

4:35 pm – 5:05 pm CDT

Guest Keynote

Announcement coming soon!

5:05 pm – 5:35 pm CDT

Forrester Awards 2022

Technology Strategy Impact Award 

Welcome to the first and highly anticipated Forrester Awards! The only assessment dedicated to recognizing excellence in technology strategy that drives an obsession with customer success and business growth. In this session we will reward enterprises for their technology capabilities, including their ability to enable their business to be more adaptive, creative, and resilient with the help of platforms, partnerships, and practices that accelerate growth.  

Speakers:
Sharyn Leaver, Chief Research Officer, Forrester

5:40 pm – 6:40 pm CDT

Reception

Friday Sep 30

8:00 am – 8:45 am CDT

Boardroom Session with Icertis

This session will have limited capacity and is first come, first served. Breakfast will be provided.

9:00 am – 9:35 am CDT

Welcome Back & Keynote Session

Bringing Operations To Productland 

Today’s challenges are resulting in increasing pressure for responsive, developer-delighting, and frictionless infrastructure services. In response, organizations around the world, including large firms like Vanguard and Nationwide, are transforming massive infrastructure and operations functions into product and platform-based organizations.    

Attendees will leave this session ready to:  

  • Avoid key pitfalls such as “platform-washing” (platform in name only).  
  • Hear about critical new roles (e.g.: technical product manager) and capabilities required by this transformation.  

Speakers:
Charles Betz, Principal Analyst, Forrester

9:35 am – 10:05 am CDT

Keynote Panel Session

Bring Technology’s Value to Life With The Help Of Co-Innovation Partnerships

In this panel session, we will explore how to get the most business value from technology. While it’s important to have internal collaboration among business, technology, and operations teams, it is becoming increasingly vital to have alignment between your company and its high-tech and service providers. Forrester vice president and principal analyst Ted Schadler will host a discussion with Moveworks and Icertis to explore these questions. We will take your questions as we discuss co-innovation, the proper models to position and optimize these partnerships, and the right motivators for all stakeholders to contribute their best.

Speakers:
Ted Schadler, VP, Principal Analyst, Forrester
Varun Singh, Vice President of Product and Co-Founder, Moveworks

10:05 am – 10:50 am CDT

Marketplace Break & Facilitated Networking

Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.

Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.

10:50 am – 11:20 am CDT

Case Study Sessions

Hear real world case studies showcasing the value of partnering with the right technology provider.

11:30 am – 12:00 pm CDT

Breakout Sessions

Value-Driven Tech Strategy
Responsible And Ethical Tech Organizations Build Customer Trust 

Society is reckoning with tech’s outsized impact and power. Faced with values-driven consumer and employee demands and impending regulation, tech leaders are standing up new responsible innovation functions and practices in their organizations. Future fit firms that develop a responsible and ethical tech strategy will earn customer trust.   

In this session you will:  

  • Learn from emerging responsible and ethical tech practices. 
  • Explore how efforts like privacy by design and ethical AI can be coordinated across the enterprise. 

Speakers:
Sara M. Watson, Principal Analyst, Forrester

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People & Leadership
Converging OCM And Governance To Harness Constant Change 

The fittest companies focus on practice over process. They are not managing to an end-state, they are evolving from their current-state. In doing so, they generate more momentum than inertia reducing strategic, operational, and financial fatigue. These companies share a single trait – they approach the process of governance and the process of change as a single practice.  

This session:  

  • Learn the importance to why governance and change management are converging. 
  • Understand how to design strategies to regain and sustain momentum.

Speakers:
Christopher Gilchrist, Principal Analyst, Forrester
Austin Olson, IT Governance Subject Matter Expert, General Dynamics Mission Systems (GDMS)

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Platforms & Infrastructure
Platform Value Maximized With Marketplaces, Industry Clouds, And Experience Architecture 

Experiences built with the same set of packaged software aren’t enough to differentiate your brand, allow you to enter new markets, or unlock new business models. They are not enough to disrupt your industry. Tech leaders must do better. They must deliver unique experiences that meet the emotional needs of their customers at all points of engagement to drive customer loyalty.  

This session will provide the following benefits: 

  • Learn how to leverage Forrester’s experience architecture and extend it with industry clouds and marketplaces. 
  • Understand how to start and mature the capabilities needed to enable true differentiation. 
  • Establish customer-centric organizational practices to align around shared outcomes.  

Speakers:
Joe Cicman, Senior Analyst, Digital Transformation, Forrester
Kate Leggett, VP, Principal Analyst, Forrester

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Modern Architecture & Operations
Level Up Your DevOps Game With Next-generation Practices And Platforms

A decade into agile and DevOps, enterprises have seen what works and what doesn’t. This session covers the next generational approach to DevOps including the end of the era of “Choose your own software delivery tool chain”, T-shaped skill sets, a balance in practices/processes to cater to either high-touch or highly repeatable services, and more.  

Walk away from this session with the following: 

  • Learn about the integrate software delivery platform to ward off tool proliferation and avoid developer revolt  
  • Hear about leading practices to enable agile + DevOps at scale with real pragmatic tactics used by high performing enterprises today 

Speakers:
Christopher Condo, Principal Analyst, Forrester

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Emerging Technology & Innovation
Panel: From the Farmer to the Financier: Everyone Can Innovate

Innovative applications of technology are typically associated with high profile firms in rapidly expanding industries. However, innovation often takes place where conventional wisdom suggests we should not find it.
This session will highlight:

  • “Unexpected” examples of tech-driven innovation
  • How to influence executives to support innovative initiatives
  • Steps to transform ideas into action

Speakers:
Joe O’Brien, VP, CIO Executive Programs & Executive Partner, Forrester
Bill Zielinski, CIO, City of Dallas

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Cyber
Unlocking Data Value Using Privacy Tech Innovations 

Innovations in privacy technologies will enable organizations to do more with their data, from compliant and secure data analytics to multiparty data collaboration to direct monetization of data. This session will highlight key privacy-preserving technologies and their use cases, as well as emerging technologies, approaches, and startups innovating in the privacy technology space.   

This session will provide the following benefits: 

  • Discover how these technologies and approaches can help support specific data use cases.
  • Understand what is required to enable successful use of these technologies.

Speakers:
Heidi Shey, Principal Analyst, Forrester

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12:00 pm – 1:00 pm CDT

Lunch & Marketplace Break

Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.

Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.

Attend one session:

OutSystems: Build Complex Apps Simply with High-Performance Low Code

Learn how a high-performance application development platform can build applications fast, right, and for the future with low code. We’ll show you how modern application development platforms are pushing industry disruption, the role of high-performance low code application development platforms in your digital transformation journey, and how to build a scalable, enterprise-ready solution.

Speakers:
Russell Youngblood, Senior Solutions Architect, OutSystems

1:00 pm – 1:30 pm CDT

Case Study Sessions

Hear real world case studies showcasing the value of partnering with the right technology provider.

Attend one session:

PwC: Trust, the future, and why maturity is everything

The attack on trust, and the quest for the antidote, maturity, is at the core of civilization’s survival! We won’t solve a thing, but we’ll make you think…come listen to a former NASA leader, Google Artificial Intelligence leader, and a consulting leader sit down to talk about life, liberty, and the pursuit of outcomes!

Speakers:
Ed Hoffman, Founder, CEO, Knowledge Strategies, LLC
Ben Royce, Business Development, Cloud AI, Google
Jason Hoye, PMO Managed Services Leader, PwC

1:40 pm – 2:10 pm CDT

Breakout Sessions

Value-Driven Tech Strategy
Adopt Value Stream Planning To Guide End-To-End Value Delivery 

As future fit organizations seek to optimize how they deliver value to external and internal customers, they need to move beyond traditional planning and budgeting practices to ones that will support adaptive delivery practices. Value stream planning enables leaders to build strategic plans that prioritize critical capabilities that deliver desired value to customers as well as identify total cost and effort.  

This presentation will provide the following takeaways: 

  • Increase insights into total cost effort to make better funding decisions. 
  • Set up practices for quantifiable performance management in strategic portfolios.  

Speakers:
Margo Visitacion, VP, Principal Analyst, Forrester

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People & Leadership
Make Automation Part Of Your Organizational DNA 

Forrester data shows that 69% of survey respondents indicate that the primary objectives of process optimization efforts will be digital transformation and improved customer experience in two years’ time. To meet this critical imperative will require deep participation from the business and a solid automation strategy.  

In this session, you will learn how to: 

  • Embrace a process automation strategy driven by the business. 
  • Create a plan for a future-proof process automation architecture. 

Speakers:
Rob Koplowitz, VP, Principal Analyst, Forrester
Renee Taylor, Researcher, Forrester

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Platforms & Infrastructure
Buzzworthy Or Buzzkill — Data Mesh And Data Fabric  

If you haven’t heard, data mesh is all the rage in the data world. And data fabric continues to grow in promise and show business results. Should organizations chase the shiny object? Or should they go forward with proven capabilities? Join us in a lively discussion as we break it all down and get to the heart of the hype, intersection, and blending of data mesh and data fabric for bigger data value.

In this session, you will hear about:  

  • The data mesh concept and how using data mesh principles ensures that business value is at the center of data capture and consumption  
  • The capabilities of data fabric platforms, which are the technologies that can help you bring together the entire lifecycle of your data within one harmonized set of tools 

Speakers:
Michele Goetz, VP, Principal Analyst, Forrester
Noel Yuhanna, VP, Principal Analyst, Forrester

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Modern Architecture & Operations
Next-Generation Resilience With Chaos Engineering 

Distributed architectures are too complex to predict failure points. A new approach to resilience is needed. Chaos engineering is an emerging discipline to address this need but is awash in many myths.  

This session will: 

  • Separate myth from fact. 
  • Provide foundational principles for starting a chaos engineering effort. 

Speakers:
David Mooter, Senior Analyst, Forrester

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Emerging Technology & Innovation
Jekyll And Hyde: The Dual Role Of Emerging Technologies In Sustainability

Will technology advancements save the planet or destroy it? The answer is a bit of both. In this session, we discuss the role of the technology leader in climate action and how the emerging digital technologies such as AI/ML, Blockchain, Edge, IoT among others play a dual role in climate action. In a panel discussion joined by Dr. Suku Nair, Director of ATT Center of Virtualization and Bhushan Joshi, Head of Sustainability at Ericsson, we will discuss the latest sustainability research in academia and the telecommunications industry.

You will take away:

  • The key actions a CIO and Technology leader can take in sustainability initiatives
  • Top emerging technologies that aid in sustainability and why considering their dual role is important.
  • Sustainability research insights from industry leaders on the role telecommunications industry and in the academia.

Speakers:
Abhijit Sunil, Senior Analyst, Forrester
Dr. Suku Nair, Director, SMU AT&T Center, SMU Associate Provost for Research, ad interim, Virtualization
Bhushan Joshi, Head of Sustainability & Corporate Responsibility, Ericsson North America

READ MORE +READ LESS -
Insights
Drive More Decision-Making That Matters 

To drive adoption of data and insights, companies often obsess over the perceived value of a tool or algorithm while failing to consider organizational culture. Instead, the focus should be “How do we get employees to make insights-driven decisions?”  

In this session, we invite you to widen your perspective to:  

  • Discover how to seek, solicit, and speak about insights within your organization. 
  • Learn uncomfortable key questions to ask that will expose your internal analytics culture. 

Speakers:
Kim Herrington, Senior Analyst, Forrester

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2:10 pm – 2:40 pm CDT

Marketplace Break & Networking

Take a break from the program and visit with our sponsors in the Marketplace.

Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.

2:40 pm – 3:10 pm CDT

Keynote Session

Forrester’s Top Emerging Technologies: What’s Now, Near And Next?  

Emerging technologies are not all created equal. Some are ready for you to jump on, others are coming soon, and finally some are pure potential and hype. This session will look at Forrester’s top emerging technologies across three horizons, to help you understand:  

  • What is ready now, what is going to take some time, and what has a long way to go?  
  • How do you consistently make the right calls as you research, experiment with and attempt to innovate using emerging technologies? 

Speakers:
Brian Hopkins, VP, Principal Analyst, Forrester
Matt Prince, Senior Strategic Project Manager, Boise Cascade Company

3:10 pm – 3:40 pm CDT

Closing Keynote

Predictions 2023: Is There A New Normal? 

Every year, Forrester looks into its crystal ball and predicts the future for technology leaders. What will customers and employees need? What technologies will be hot? And how will tech orgs need to change? Come hear Forrester’s predictions for 2023 and learn how you can use them to get ahead of the competition. 

Speakers:
Matthew Guarini, VP, Research Director, Forrester

Early Access

Sep 28
  • 2:00 pm – 2:30 pm CDTOnDemand Sessions

Thursday

Sep 29
  • 9:30 am – 10:15 am CDTOpening Remarks & Keynote Session
  • 10:15 am – 10:45 am CDTKeynote Sessions
  • 11:15 am – 11:45 am CDTBreakout Sessions
  • 11:55 am – 12:25 pm CDTCase Study Sessions – Sept. 29 11:55 AM
  • 1:30 pm – 2:00 pm CDTBreakout Sessions
  • 2:10 pm – 2:40 pm CDTCase Study Sessions – Sept. 29 2:10 PM
  • 2:50 pm – 3:20 pm CDTBreakout Sessions
  • 4:05 pm – 4:35 pm CDTKeynote Sessions
  • 4:35 pm – 5:05 pm CDTGuest Keynote

Friday

Sep 30
  • 9:00 am – 9:35 am CDTKeynote Sessions
  • 9:35 am – 10:05 am CDTKeynote Panel Session
  • 11:30 am – 12:00 pm CDTBreakout Sessions
  • 10:50 am – 11:20 am CDTCase Study Sessions – Sept. 30 10:50 AM
  • 1:40 pm – 2:10 pm CDTBreakout Sessions
  • 1:00 pm – 1:30 pm CDTCase Study Sessions – Sept. 30 1:00 PM
  • 2:40 pm – 3:10 pm CDTKeynote Sessions
  • 3:10 pm – 3:40 pm CDTKeynote Sessions

Early Access Sep 28

2:00 pm – 2:30 pm CDT

Fireside Chat: Creating Inclusion Change That Sticks – What Do Leaders Need To Know And Do

Drop in for a fireside chat with the Global Head of D&I of the London Stock Exchange Group on the intricacies, implications and recommendations for making a success of D&I. Why does it matter to business – what do successful organisations get right – why it makes a difference for all leaders – and how to avoid a superficial and ineffective approach will be just a few of the questions to be explored in this session.

Key takeaways:

  • How do you fulfill the role?
  • How do you get your D&I journey right?
  • What does good look like in applying D&I?
  • What are the business effects of good D&I?

Speakers:
Ash Mukherjee, Solution Partner, Forrester
Audrey Campbell, Global Head of Diversity and Inclusion, London Stock Exchange (LSE)

Fireside Chat: How 2020’s Breaking Point Enabled Progressive Inclusion Strategies

The impact of unjust police brutality and the pandemic was a breaking point in 2020 for Humana and the Digital Health & Analytics (DH&A) Organization. With disproportionate health disparities and blatant injustices towards Black Americans, DH&A responded by partnering with Forrester Research to launch an enterprise investigation around systems and practices relative to Black/African American associate and member experience disparities. A conceptual framework was developed to address systemic disparities, new sources of value from an EDI lens, and ongoing training and execution of key practices for EDI to reach full integration into our business norms.

In this session, you’ll learn:

  • Setting up & finding our why
  • The 3-phased project & key elements of real EDI strategy
  • 2021 results and our path forward

Speakers:
Stacy Brooks, Associate Director | EDI Digital Strategy, Humana | Digital Health Analytics
Alex Stein, Senior Consultant, Forrester

Certification: Leading Change: Understanding the Human Experience of Change

Change is constant, yet organizational change efforts routinely fail. Join this digital session to better understand the human experience of change and how you can lead change at your organization from wherever you sit. You’ll learn why trust is essential to change and how to optimize team engagement during change. This session provides a sample of Forrester’s Leading With Customer Obsession Certification course

Speakers:
Katy Tynan, Principal Analyst, Forrester
Jenna Wohead, Director, Certification, Forrester

Thursday Sep 29

9:30 am – 10:15 am CDT

Opening Remarks & Keynote Session

How Technology Leaders Can Drive High Performance Today

Today’s obstacles and opportunities require tomorrow’s leaders, using tomorrow’s technologies and processes. To get there, leaders will either have to embark on a high-performance leadership journey or step aside for leaders who can. Successful technology leaders will learn to be personal coaches, shared visionaries, and embracers of continuous change. They will use employee experience tools to understand their workforce and enable their employees to become active contributors to high-performance teams and organizations.

Attendees will leave this session ready to:

  • Chart a path for their own high-performance technology leadership journey.
  • Prepare their peers and teams to use tomorrow’s technology today.

Speakers:
Matthew Guarini, VP, Research Director, Forrester
James L. McQuivey, PhD, VP, Research Director, Forrester
Fiona Mark, Principal Analyst, Forrester

10:15 am – 10:45 am CDT

Keynote Session

Your Technology Strategy Requires New Recipes, Not New Ingredients

The most successful companies focus on expanding to new and larger markets, not simply extending their current market share. These select companies can sustain long-term growth far more consistently than their peers. Over the past 30 years, those that have been able to achieve this share one core characteristic – the ability to convert value.   

In this session, you will: 

  • Learn why current business models are suppressing long-term growth.
  • Understand how to develop technology strategies to carry market value farther.

Speakers:
Christopher Gilchrist, Principal Analyst, Forrester
Gail Evans, Chief Digital and Technology Officer, Disney Parks, Experiences, and Products

11:15 am – 11:45 am CDT

Breakout Sessions

Value-Driven Tech Strategy
Navigate Uncertainty With A Value Architecture 

Tech value dominates tech execs’ attention, changing from efficiency to effectiveness in increasingly complex ways. While some struggle to drive tech’s business value, all feel the rising relevance of its role as value streams reach end-to-end across customers’, partners’, and enterprise’s ecosystems.   

This session shares how a value architecture helps you to: 

  • Define and integrate the different types of tech value — finding links between tech and business strategic goals that are economic, functional, experiential, and symbolic 
  • Drive the planning, governing, and communication of tech’s value — across ever-changing tech stacks, business capabilities, value streams and business models 

Speakers:
Bobby Cameron, VP, Principal Analyst, Forrester

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People & Leadership
Everything You Need To Make Hybrid Work

Hybrid work is the most common return-to-office strategy for organizations in 2022, but the experience is often anything but smooth sailing. The messy middle of hybrid means that employees can be like ships passing in the night, never seeing the people they really want to see.   

This session will cover the following:  

  • Learn how investments in technology, culture, and strategy can make hybrid into a strength, not a weakness, for your organization. 
  • Understand the steps you can take to drive successful hybrid work strategies, whether hybrid has been successful so far — or an unmitigated disaster. 

Speakers:
J.P. Gownder, VP, Principal Analyst, Forrester

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Platforms & Infrastructure
Panel: Connecting Operations And Experience Tech Stacks For Digital Fluency

In this session, you will hear perspectives from three Forrester analysts about how to align your operational platforms with your customer-facing platforms for best results. They will also walk through a composite case study that illustrates leading practices and pitfalls to avoid.   

You will leave with a better understanding of:  

  • Why you need to align operations with experience when making application and services decisions. 
  • How to create an architecture and platform strategy to achieve a connected enterprise.  
  • How behaviors, success measures, and processes must change to succeed.  

Speakers:
Liz Herbert, VP, Principal Analyst, Forrester
Kate Leggett, VP, Principal Analyst, Forrester
Joe Cicman, Senior Analyst, Digital Transformation, Forrester
Linda Ivy-Rosser, VP, Research Director, Forrester

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Modern Architecture & Operations
Get It Done With A Pragmatic Approach To Enterprise Architecture 

Enterprise architecture emerges in digital organizations confronted with managing value at scale and over longer time horizons. Modern architecture leaders are overcoming the practice’s struggles, developing a pragmatic, accountable capability that delivers meaningful business value, enhances agile delivery, continuously improves, and whose advice and guidance is welcomed and sought after. 

In this session 

  •  Learn about the key characteristics of successful EA organizations, illustrated with real and pragmatic takeaways.  
  • See which companies are doing this right as we recognize the Enterprise Architecture Award winners for 2022. 

Speakers:
Charles Betz, Principal Analyst, Forrester

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Emerging Technology & Innovation
The Future Of The Internet? The Metaverse, NFTs, And Web3

Despite the speculation and hype, there is no metaverse today. And headwinds loom over Web3’s vision for a decentralized, user-controlled World Wide Web. But that hasn’t stopped companies from jockeying to stake their claim, testing and learning on the ground floor of what could be the future of the internet. During this panel, you’ll hear both points and counterpoints from two different technology executives leading metaverse, NFT, and “Web3” initiatives — betting on the potential to disrupt how consumers will engage with brands.   

Here, you will: 

  • Understand the current state and future potential of the metaverse, NFTs, and Web3.  
  • Prepare your organization for the technical foundation to support the next era of the internet. 

Speakers:
Mike Proulx, VP, Research Director, Forrester
Rachel Noonan, Director of Strategy, Jam3
Brian Yamada, Chief Innovation Officer, VMLY&R

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Cyber
Everything Eventually Becomes A Service: Future Fit Cybersecurity

Historically, tech execs and security leaders used an all-or-nothing approach when choosing between technology and services. But future fit leaders responsible for cybersecurity effectiveness will stop the pendulum swinging between technology and services and instead use a blended approach that leverages platforms, practices, and partnerships.

This session will provide the following benefits:  

  • Identify how pitting technology and services against one another leads to subpar experiences.  
  • Explain why the most effective approaches blend these items to create better outcomes.  
  • Uncover why everything eventually becomes a service. 

Speakers:
Jeff Pollard, VP, Principal Analyst, Forrester

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11:55 am – 12:25 pm CDT

Case Study Sessions

Hear real world case studies showcasing the value of partnering with the right technology provider.

1:30 pm – 2:00 pm CDT

Breakout Sessions

Value-Driven Tech Strategy
Leverage Business Capabilities For Effective Future Fit IT Strategic Planning 

A separate approach to business and technology planning leads to an inability to effectively drive the business value of your technology investments. Future fit IT organizations compete at scale and speed because their tech execs have converged business and IT strategic planning into a single discipline. 

This session will provide the following benefits:  

  • Learn how to use capability-based planning to drive integrated cross-functional teams. 
  • Understand how to use value-based goals and objectives across the network of business and IT value streams. 

 

Speakers:
Gordon Barnett, Principal Analyst, Forrester

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People & Leadership
Culture Energy: Powering Your Future Fitness 

Introducing culture energy, a representation of your culture designed through analysis of our global future-of-work data and determined by the perspective that matters: your employees’ experiences. Your level of culture energy will drive, or drag, your future fitness.   

In this session: 

  • Learn how culture energy reveals your culture’s strengths in adaptability, purposefulness, commitment, and motivation. 
  • Harness the energy across these dimensions to direct culture efforts that align with your business strategy. 

Speakers:
Angelina Gennis, Senior Analyst, Forrester

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Platforms & Infrastructure
Low-Code And Agile: Digital Transformation’s Rocket Fuel 

Agile transformation, low-code, the future of work, and citizen development are among the most important priorities for technology leaders today. These topics share common themes, such as autonomous cross-functional teams, rapid iterations, and the creation of multiskilled technologists focused on business value. 

In this session, you will: 

  • Understand how to connect the dots between low-code and agile. 
  • Learn how, when taken together, they are the rocket fuel for business-led digital transformation. 

Speakers:
John Bratincevic, Senior Analyst, Forrester
Jessica D'Oliveira, Analyst, Forrester

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Modern Architecture & Operations
From Start To Stay: Digital Workplaces For Employee Engagement  

Think your digital employee experience is all set now that you’ve invested in videoconferencing and got through two years of remote work? Think again. The pressure to attract and retain the best talent means CIOs must go beyond the basics to provide a differentiated digital workplace experience that delights employees.

In this session, you will: 

  • Learn how to improve digital employee experience with the latest innovative workplace technologies. 
  • Understand how specific technology choices can promote engagement or lead to burnout and attrition. 

Speakers:
Andrew Hewitt, Senior Analyst, Forrester

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Emerging Technology & Innovation
Which AI/ML Platform is Right For You? 

Technology executives are applying AI to automate decisions and processes, identify patterns, and generate insights. With all the innovation coming from AI/machine learning (ML) vendors, it’s a good time to survey the market landscape.   

In this session, participants will get an overview of the latest in enterprise AI/ML technology to: 

  • Understand the capabilities of the AI/ML platform and how the different people involved in creating an AI application (e.g., data engineers, data scientists, ML engineers, business analysts) can use these platforms. 
  • See differences between AI/ML platform vendors and learn which platform might be best for your organization’s needs. 

Speakers:
Mike Gualtieri, VP, Principal Analyst, Forrester

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Cyber
How To Quantify Cyber Risk And Defend Your Security Budget 

Tech execs know that security is an important part of any technology program, but knowing you’ve spent your money in the right places is hard to prove. Join this session to find out how to use emerging cyber risk quantification (CRQ) approaches to quantify the ROI of your security program and gain better confidence in the investments you make to secure your organization.

This session will provide the following benefits: 

  • Learn about how cyber risk quantification supports financial quantification of the ROI of your security program.  
  • Get practical guidance on the steps to take and the prerequisite capabilities that tech execs need to ensure that they are in place to enable ROI measurement of security using CRQ. 

Speakers:
Paul McKay, Vice President, Research Director, Forrester

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2:10 pm – 2:40 pm CDT

Case Study Sessions

Hear real world case studies showcasing the value of partnering with the right technology provider.

2:50 pm – 3:20 pm CDT

Breakout Sessions

Value-Driven Tech Strategy
The Value-Aligned Technology Stack: A Better Business Technology Conversation  

Almost half the money firms spend on technology comes from business, marketing, and project budgets. This makes the old model of IT-managed technology decisions and deployments obsolete. To keep pace with the reality of how firms acquire and deploy technology, we propose a new model we call the “value-aligned technology stack,” with three layers: supporting, differentiating, and accelerating technologies.  

In this session, you will learn:  

  • How the value-aligned tech stack provides clarity on the economics, ownership model, and optimization strategy for each layer based on its contribution to business and customer success. 
  • How to use the value-aligned tech stack as a communications and planning tool to drive a better business technology conversation.  

Speakers:
Ted Schadler, VP, Principal Analyst, Forrester

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People & Leadership
Stop Ignoring The Skills Economy   

Tech talent is harder to find and costing more than ever. Tech leaders need to rethink their approach to managing their technology skills and competencies to build a future fit talent strategy that both grows existing talent and attracts new talent.  

In this session, we will cover: 

  • Taking a data-driven approach to skills and competency mapping. 
  • Building the developmental resources that continuously serve both the individual and the organization. 

Speakers:
Fiona Mark, Principal Analyst, Forrester

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Platforms & Infrastructure
Innovating Through Cloud-Native Services And Platforms 

Cloud-native services and platforms are going mainstream — but they’re much more than an overall component of enterprise IT. Technologies like Kubernetes and serverless open the way for transformation of applications to reach cloud scale at rapid speed while powering new innovation domains around big data, AI and machine learning, and edge technologies. This session will look at why cloud-native is no longer an option but a must-have to enable your organization to take the initiative.  

We’ll discuss: 

  • Cloud-native essentials — why “lift and shift” of legacy infrastructure can’t keep pace with the need to innovate. 
  • How to combine elements of cloud-native technology to create new value and opportunities. 

Speakers:
Lee Sustar, Principal Analyst, Forrester

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Modern Architecture & Operations
Automation Fabric: Your Digital Transformation Superpower 

Digital transformation has proven elusive for many. Enterprises get stuck in a quagmire of unachievable ambitions. You need a superpower to break through to genuine, competitive superiority. Business automation is now evolving to an automation fabric that delivers such a superpower.   

In this session, you will learn: 

  • How the pandemic accelerated common automation tool evolution to infuse AI and become more adaptable, easier, and therefore truly useful. 
  • An automation-first policy driving automation fabric as an institutional philosophy that transforms everyone’s mindset into that superpower. 

Speakers:
Glenn O'Donnell, Vice President, Research Director, Forrester

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Emerging Technology & Innovation
Value At The Edge: Identifying Innovation Opportunities And Use Cases 

Edge computing enables companies to create connected systems using software to transform a wide array of products, operational processes, and customer experiences. Technology stakeholders must think beyond their data centers to assess demand for edge computing business scenarios “out in the wild.”   

This session will help attendees: 

  • Identify real-world opportunities to deploy edge computing use cases in your organization. 
  • Learn about the fragmented array of technology vendors in the edge computing landscape. 

Speakers:
Michele Pelino, Principal Analyst, Forrester

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Insights
The Future Of BI Is Ambient And Personalized 

Technology leaders are scratching their heads at how to expand adoption of business intelligence (BI) — users continue to demand more self-service, but only about 20% of them are using BI tools. A new class of BI tools is here to help, with built-in “ambient” AI that will help more of your users find insights and then take action.   

In this session, you will learn about:  

  • The varying needs and abilities of seven BI user personas that exist in your organization and how to serve them with personalized BI experiences. 
  • The infusion of AI into BI platforms, augmenting traditional BI with an improved ability to surface insights and recommend actions. 

Speakers:
Boris Evelson, Vice President, Principal Analyst, Forrester

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4:05 pm – 4:35 pm CDT

Keynote Session

Create A Platform Strategy That Powers Business Outcomes 

Business and technology are wholly intertwined today. Great technology is a requirement for modern business success, and it also has the power to unlock new business potential.  

By attending this session, you will:  

  • Understand technology platform types and how to assess maturity of your approach. 
  • Learn key best practices for successful platform approaches. 
  • Hear examples of how platform approaches have created new business opportunities. 

Speakers:
Liz Herbert, VP, Principal Analyst, Forrester

4:35 pm – 5:05 pm CDT

Guest Keynote

Announcement coming soon!

Friday Sep 30

9:00 am – 9:35 am CDT

Welcome Back & Keynote Session

Bringing Operations To Productland 

Today’s challenges are resulting in increasing pressure for responsive, developer-delighting, and frictionless infrastructure services. In response, organizations around the world, including large firms like Vanguard and Nationwide, are transforming massive infrastructure and operations functions into product and platform-based organizations.    

Attendees will leave this session ready to:  

  • Avoid key pitfalls such as “platform-washing” (platform in name only).  
  • Hear about critical new roles (e.g.: technical product manager) and capabilities required by this transformation.  

Speakers:
Charles Betz, Principal Analyst, Forrester

9:35 am – 10:05 am CDT

Keynote Panel Session

Bring Technology’s Value to Life With The Help Of Co-Innovation Partnerships

In this panel session, we will explore how to get the most business value from technology. While it’s important to have internal collaboration among business, technology, and operations teams, it is becoming increasingly vital to have alignment between your company and its high-tech and service providers. Forrester vice president and principal analyst Ted Schadler will host a discussion with Moveworks and Icertis to explore these questions. We will take your questions as we discuss co-innovation, the proper models to position and optimize these partnerships, and the right motivators for all stakeholders to contribute their best.

Speakers:
Ted Schadler, VP, Principal Analyst, Forrester
Varun Singh, Vice President of Product and Co-Founder, Moveworks

11:30 am – 12:00 pm CDT

Breakout Sessions

Value-Driven Tech Strategy
Responsible And Ethical Tech Organizations Build Customer Trust 

Society is reckoning with tech’s outsized impact and power. Faced with values-driven consumer and employee demands and impending regulation, tech leaders are standing up new responsible innovation functions and practices in their organizations. Future fit firms that develop a responsible and ethical tech strategy will earn customer trust.   

In this session you will:  

  • Learn from emerging responsible and ethical tech practices. 
  • Explore how efforts like privacy by design and ethical AI can be coordinated across the enterprise. 

Speakers:
Sara M. Watson, Principal Analyst, Forrester

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People & Leadership
Converging OCM And Governance To Harness Constant Change 

The fittest companies focus on practice over process. They are not managing to an end-state, they are evolving from their current-state. In doing so, they generate more momentum than inertia reducing strategic, operational, and financial fatigue. These companies share a single trait – they approach the process of governance and the process of change as a single practice.  

This session:  

  • Learn the importance to why governance and change management are converging. 
  • Understand how to design strategies to regain and sustain momentum.

Speakers:
Christopher Gilchrist, Principal Analyst, Forrester
Austin Olson, IT Governance Subject Matter Expert, General Dynamics Mission Systems (GDMS)

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Platforms & Infrastructure
Platform Value Maximized With Marketplaces, Industry Clouds, And Experience Architecture 

Experiences built with the same set of packaged software aren’t enough to differentiate your brand, allow you to enter new markets, or unlock new business models. They are not enough to disrupt your industry. Tech leaders must do better. They must deliver unique experiences that meet the emotional needs of their customers at all points of engagement to drive customer loyalty.  

This session will provide the following benefits: 

  • Learn how to leverage Forrester’s experience architecture and extend it with industry clouds and marketplaces. 
  • Understand how to start and mature the capabilities needed to enable true differentiation. 
  • Establish customer-centric organizational practices to align around shared outcomes.  

Speakers:
Joe Cicman, Senior Analyst, Digital Transformation, Forrester
Kate Leggett, VP, Principal Analyst, Forrester

READ MORE +READ LESS -
Modern Architecture & Operations
Level Up Your DevOps Game With Next-generation Practices And Platforms

A decade into agile and DevOps, enterprises have seen what works and what doesn’t. This session covers the next generational approach to DevOps including the end of the era of “Choose your own software delivery tool chain”, T-shaped skill sets, a balance in practices/processes to cater to either high-touch or highly repeatable services, and more.  

Walk away from this session with the following: 

  • Learn about the integrate software delivery platform to ward off tool proliferation and avoid developer revolt  
  • Hear about leading practices to enable agile + DevOps at scale with real pragmatic tactics used by high performing enterprises today 

Speakers:
Christopher Condo, Principal Analyst, Forrester

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Emerging Technology & Innovation
Panel: From the Farmer to the Financier: Everyone Can Innovate

Innovative applications of technology are typically associated with high profile firms in rapidly expanding industries. However, innovation often takes place where conventional wisdom suggests we should not find it.
This session will highlight:

  • “Unexpected” examples of tech-driven innovation
  • How to influence executives to support innovative initiatives
  • Steps to transform ideas into action

Speakers:
Joe O’Brien, VP, CIO Executive Programs & Executive Partner, Forrester
Bill Zielinski, CIO, City of Dallas

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Cyber
Unlocking Data Value Using Privacy Tech Innovations 

Innovations in privacy technologies will enable organizations to do more with their data, from compliant and secure data analytics to multiparty data collaboration to direct monetization of data. This session will highlight key privacy-preserving technologies and their use cases, as well as emerging technologies, approaches, and startups innovating in the privacy technology space.   

This session will provide the following benefits: 

  • Discover how these technologies and approaches can help support specific data use cases.
  • Understand what is required to enable successful use of these technologies.

Speakers:
Heidi Shey, Principal Analyst, Forrester

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10:50 am – 11:20 am CDT

Case Study Sessions

Hear real world case studies showcasing the value of partnering with the right technology provider.

1:40 pm – 2:10 pm CDT

Breakout Sessions

Value-Driven Tech Strategy
Adopt Value Stream Planning To Guide End-To-End Value Delivery 

As future fit organizations seek to optimize how they deliver value to external and internal customers, they need to move beyond traditional planning and budgeting practices to ones that will support adaptive delivery practices. Value stream planning enables leaders to build strategic plans that prioritize critical capabilities that deliver desired value to customers as well as identify total cost and effort.  

This presentation will provide the following takeaways: 

  • Increase insights into total cost effort to make better funding decisions. 
  • Set up practices for quantifiable performance management in strategic portfolios.  

Speakers:
Margo Visitacion, VP, Principal Analyst, Forrester

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People & Leadership
Make Automation Part Of Your Organizational DNA 

Forrester data shows that 69% of survey respondents indicate that the primary objectives of process optimization efforts will be digital transformation and improved customer experience in two years’ time. To meet this critical imperative will require deep participation from the business and a solid automation strategy.  

In this session, you will learn how to: 

  • Embrace a process automation strategy driven by the business. 
  • Create a plan for a future-proof process automation architecture. 

Speakers:
Rob Koplowitz, VP, Principal Analyst, Forrester
Renee Taylor, Researcher, Forrester

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Platforms & Infrastructure
Buzzworthy Or Buzzkill — Data Mesh And Data Fabric  

If you haven’t heard, data mesh is all the rage in the data world. And data fabric continues to grow in promise and show business results. Should organizations chase the shiny object? Or should they go forward with proven capabilities? Join us in a lively discussion as we break it all down and get to the heart of the hype, intersection, and blending of data mesh and data fabric for bigger data value.

In this session, you will hear about:  

  • The data mesh concept and how using data mesh principles ensures that business value is at the center of data capture and consumption  
  • The capabilities of data fabric platforms, which are the technologies that can help you bring together the entire lifecycle of your data within one harmonized set of tools 

Speakers:
Michele Goetz, VP, Principal Analyst, Forrester
Noel Yuhanna, VP, Principal Analyst, Forrester

READ MORE +READ LESS -
Modern Architecture & Operations
Next-Generation Resilience With Chaos Engineering 

Distributed architectures are too complex to predict failure points. A new approach to resilience is needed. Chaos engineering is an emerging discipline to address this need but is awash in many myths.  

This session will: 

  • Separate myth from fact. 
  • Provide foundational principles for starting a chaos engineering effort. 

Speakers:
David Mooter, Senior Analyst, Forrester

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Emerging Technology & Innovation
Jekyll And Hyde: The Dual Role Of Emerging Technologies In Sustainability

Will technology advancements save the planet or destroy it? The answer is a bit of both. In this session, we discuss the role of the technology leader in climate action and how the emerging digital technologies such as AI/ML, Blockchain, Edge, IoT among others play a dual role in climate action. In a panel discussion joined by Dr. Suku Nair, Director of ATT Center of Virtualization and Bhushan Joshi, Head of Sustainability at Ericsson, we will discuss the latest sustainability research in academia and the telecommunications industry.

You will take away:

  • The key actions a CIO and Technology leader can take in sustainability initiatives
  • Top emerging technologies that aid in sustainability and why considering their dual role is important.
  • Sustainability research insights from industry leaders on the role telecommunications industry and in the academia.

Speakers:
Abhijit Sunil, Senior Analyst, Forrester
Dr. Suku Nair, Director, SMU AT&T Center, SMU Associate Provost for Research, ad interim, Virtualization
Bhushan Joshi, Head of Sustainability & Corporate Responsibility, Ericsson North America

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Insights
Drive More Decision-Making That Matters 

To drive adoption of data and insights, companies often obsess over the perceived value of a tool or algorithm while failing to consider organizational culture. Instead, the focus should be “How do we get employees to make insights-driven decisions?”  

In this session, we invite you to widen your perspective to:  

  • Discover how to seek, solicit, and speak about insights within your organization. 
  • Learn uncomfortable key questions to ask that will expose your internal analytics culture. 

Speakers:
Kim Herrington, Senior Analyst, Forrester

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1:00 pm – 1:30 pm CDT

Case Study Sessions

Hear real world case studies showcasing the value of partnering with the right technology provider.

Attend one session:

PwC: Trust, the future, and why maturity is everything

The attack on trust, and the quest for the antidote, maturity, is at the core of civilization’s survival! We won’t solve a thing, but we’ll make you think…come listen to a former NASA leader, Google Artificial Intelligence leader, and a consulting leader sit down to talk about life, liberty, and the pursuit of outcomes!

Speakers:
Ed Hoffman, Founder, CEO, Knowledge Strategies, LLC
Ben Royce, Business Development, Cloud AI, Google
Jason Hoye, PMO Managed Services Leader, PwC

2:40 pm – 3:10 pm CDT

Keynote Session

Forrester’s Top Emerging Technologies: What’s Now, Near And Next?  

Emerging technologies are not all created equal. Some are ready for you to jump on, others are coming soon, and finally some are pure potential and hype. This session will look at Forrester’s top emerging technologies across three horizons, to help you understand:  

  • What is ready now, what is going to take some time, and what has a long way to go?  
  • How do you consistently make the right calls as you research, experiment with and attempt to innovate using emerging technologies? 

Speakers:
Brian Hopkins, VP, Principal Analyst, Forrester
Matt Prince, Senior Strategic Project Manager, Boise Cascade Company

3:10 pm – 3:40 pm CDT

Closing Keynote

Predictions 2023: Is There A New Normal? 

Every year, Forrester looks into its crystal ball and predicts the future for technology leaders. What will customers and employees need? What technologies will be hot? And how will tech orgs need to change? Come hear Forrester’s predictions for 2023 and learn how you can use them to get ahead of the competition. 

Speakers:
Matthew Guarini, VP, Research Director, Forrester

All times show in Central Daylight Time (CDT). Times are subject to change.

Technology & Innovation North America · September 29 – 30, 2022 · Austin & Digital Experience

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