Agenda
Bold Starts: Monday
Sep 9- 12:00 pm – 7:30 pm CDT Registration Opens
- 1:00 pm – 4:15 pm CDT AI Innovation Lab
- 4:30 pm – 6:00 pm CDT Level-Up Workshops
- 4:30 pm – 6:00 pm CDT Forrester Women's Leadership Program
- 6:00 pm – 7:30 pm CDT Welcome Reception
Tuesday
Sep 10- 8:30 am – 9:30 am CDT Registration & General Breakfast
- 9:30 am – 10:55 pm CDT Opening Remarks & Keynotes
- 10:55 pm – 11:45 am CDT Marketplace Break
- 11:45 am – 12:55 pm CDT Breakout & Case Study Sessions
- 12:55 pm – 1:55 pm CDT Lunch & Marketplace Break
- 1:55 pm – 4:00 pm CDT Breakout & Case Study Sessions
- 4:00 pm – 4:45 pm CDT Marketplace Break
- 4:45 pm – 5:30 pm CDT Afternoon Keynote
- 5:30 pm – 6:30 pm CDT Reception
Wednesday
Sep 11- 8:30 am – 9:30 am CDT General Breakfast
- 9:30 am – 10:55 am CDT Keynote Sessions
- 10:55 am – 11:45 am CDT Marketplace Break
- 11:45 am – 12:55 pm CDT Breakout & Case Study Sessions
- 12:55 pm – 1:55 pm CDT Lunch & Marketplace Break
- 1:55 pm – 3:20 pm CDT Breakouts
- 3:20 pm – 4:05 pm CDT Marketplace Break
- 4:05 pm – 5:15 pm CDT Afternoon Keynotes
- 5:15 pm – 6:15 pm CDT Reception
Thursday
Sep 12- 8:30 am – 9:30 am CDT General Breakfast
- 9:30 am – 10:45 am CDT Keynote Sessions
- 10:45 am – 11:30 am CDT Marketplace Break
- 11:30 am – 12:40 am CDT Breakouts
- 12:50 pm – 1:20 pm CDT Keynote
- 1:20 pm – 1:25 pm CDT Closing Keynote and Remarks
Bold Starts: Monday Sep 9
AI Innovation Lab: Discover. Experiment. Compete. (In-Person Only)
Join Forrester for this special pre-event Bold Starts program to help you accelerate your knowledge of AI. During this Innovation Lab, hear from Forrester analysts and some of the leading AI solution providers while you get hands-on experience with the latest AI solutions in the market.
Join a team, or bring your own, to compete in creating a compelling civic nudge campaign powered by AI technology. Local government, education, and nonprofit leaders have challenged us to address a community issue and develop an original, creative, and effective campaign. With limited time, we’ll use AI solutions such as genAI text, video, and image capabilities to quickly generate innovative ideas and captivating materials. Collaborate with your team to understand the issue, identify your target audience, and create your unique campaign. Each team will pitch their campaign to a panel of local judges and a winner will be selected!
Don’t miss this hands-on opportunity to discover and experiment with the latest AI technologies and learn how you can apply these capabilities to solve challenges for government, society, and your own organization. (Note: Please bring your laptop.)
Judges:
Speakers:
William McKeon-White, Senior Analyst, Forrester
Elizabeth Cullen, Researcher, Forrester
Madeline Cyr, Researcher, Digital Retail, Forrester
Forrester Women's Leadership Program
Framework for Building Your Brand (The What)
Communities. Advancement. Change.
The Forrester Women’s Leadership Program focuses on building community and advancing women in the organization by breaking down barriers and overcoming challenges. Learn advancement strategies and engage in conversations about developing meaningful relationships with women across technology, data, and security. All are welcome to join!
The Forrester Women’s Leadership Program will:
- Build Community
- Inspire Change
- Drive Advancement
- Foster Allyship and Individual Empowerment
- Facilitate Meaningful Connections
Attend one session:
4:30 pm | Welcome Remarks
Speakers:
Sudha Maheshwari, VP, Research Director, Forrester
4:45 pm | Fireside Chat: Building Your Brand
Empowering Growth Through Personal Branding
Join this conversation to delve into the significance of crafting a unique identity in the digital landscape and harnessing it to propel your tech and data career forward. Participants will:
- Discover strategies to establish a compelling personal brand tailored to their expertise and aspirations.
- Learn how to leverage platforms and networking opportunities to amplify their visibility and influence.
- Explore tips and tricks for building a personal brand for in person and online
- Understand that professionals do not always have only one brand
Speakers:
Linda Ivy-Rosser, VP, Research Director, Forrester
China Widener, US Consulting Technology Sector Leader, Deloitte
5:15 pm | Activity & Networking
Speakers:
Sudha Maheshwari, VP, Research Director, Forrester
Allie Mellen, Principal Analyst, Forrester
Julie Young, Manager, Senior Consultant, Forrester
Linda Ivy-Rosser, VP, Research Director, Forrester
5:50 pm | Wrap Up
Speakers:
Sudha Maheshwari, VP, Research Director, Forrester
Welcome Reception
Join us for refreshments and light appetizers. All registered attendees are welcome.
Executive Leadership Exchange (Invite Only): Meet Your Peers Reception
Join us for a pre-conference reception where you can network with Forrester experts and industry peers who will be part of the ELE program throughout the event.
Tuesday Sep 10
General Breakfast
Forrester Women's Leadership Program: Breakfast Panel Discussion
Communicating Value through Branding
Join us for interactive panel discussion with technology leaders as we explore strategies for being intentional about personal and organizational brands:
- Gain insights from a brand framework and from the experiences of senior executives
- Determine steps – including mentorship – needed to improve personal brand.
- For more senior executives, determine how they can help others improve their personal brand
Speakers:
Heidi Norman, CIO and Director, Dept of Innovation & Performance, City of Pittsburgh
Allie Mellen, Principal Analyst, Forrester
Welcome & Opening Remarks
Welcome to Forrester’s Technology & Innovation North America 2024. This session will set the tone for the next three days of bold vision and actionable insights from Forrester.
Speakers:
George Colony, CEO, Forrester
Matthew Guarini, VP, Research Director, Forrester
Keynote: The Power Of The Next Question
In the next 10 to 15 years, AI-powered interfaces will revolutionize every aspect of life, disrupt technology, and have a profound impact on the knowledge economy and knowledge work. As we embrace these transformative forces, organizations must go beyond mere AI integration into workflows. Generative AI should empower the genAI worker — the curious questioner who drives a learning organization — transcending mundane tasks and fostering creativity and innovation. The absence of trusted knowledge poses a significant risk — without access to reliable information organizations will face a widening gap. Now is the time to build knowledge capacity, harness genAI wisely, bridging the gap and propelling us toward a future where AI truly becomes our advantage. In this session you will:
- Understand how knowledge capacity and genAI will drive curiosity and empower the genAI worker
- Explore the transformative impact of genAI on the future of work
Speakers:
Julie Mohr, Principal Analyst, Forrester
Marketplace Coffee Break & Networking (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Attend one session:
11:00-11:10am - Creatio: The Rise of No-Code: Inspiring Enterprise Automation Story
The no-code approach provides enterprises with unprecedented opportunities to automate their workflows at speed and scale by democratizing the development process. In this engaging presentation, we will demonstrate automation best practices for midsize and large organizations and showcase inspiring use case of organization that have been able to digitize business-critical processes and gain competitive advantages leveraging no-code technology.
Speakers:
Andie Dovgan, Chief Growth Officer, Creatio
Jason Miller, No-Code Evangelist & Principal Consultant, Creatio
11:15-11:25am - Kyndryl: Create new customer value with data that powers AI
Discover how Kyndryl has empowered two leading enterprises to extract valuable insights from high-quality data, enhancing customer experiences. A robust foundation not only boosts productivity significantly but also enables swift business operations. The case studies reveal that this foundation includes both technological infrastructure and corporate culture, key elements that drive the rapid adoption of AI.
Speakers:
Wiem Sabbagh, Director, Customer Technology Advisor, Kyndryl
11:30-11:40am - Brandwatch: Harnessing the Future: Brandwatch's Journey in AI & Innovation
Join us for an insightful session exploring Brandwatch’s journey in AI and innovation. Learn how Brandwatch utilizes artificial intelligence to transform unstructured social data into rich consumer insights. This session will highlight our pioneering work in machine learning, natural language processing, and large language models demonstrating how Brandwatch stays ahead in the ever-evolving digital landscape. Discover how these advancements are driving significant growth and customer satisfaction. Don’t miss this chance to gain an insider’s perspective on Brandwatch’s AI-powered future.
Speakers:
Amanda Shelton, SVP of Product, Brandwatch
Level-Up Workshop: Reduce Technical Debt
This workshop will help you speak confidently about where the IT budget is going and whether it’s money well spent. Use Forrester’s tech debt solution blueprint to define your optimization journey and deliver better outcomes. In this workshop, you will:
- Understand how different business events contribute to technical debt in your organization
- Use prioritization frameworks for addressing debt
- Learn to balance remediation efforts with business needs
- Uncover how to integrate debt budgeting and management practices into the organizational culture
Speakers:
Linda Ivy-Rosser, VP, Research Director, Forrester
Bobby Cameron, VP, Principal Analyst, Forrester
Executive Leadership Exchange (Invite only): Exclusive Keynote Q&A With George Colony & Julie Mohr
Join Forrester CEO George Colony and principal analyst Julie Mohr for an interactive Q&A on their keynote topics.
Speakers:
George Colony, CEO, Forrester
Julie Mohr, Principal Analyst, Forrester
Breakout Sessions
Case Study Sessions (In-Person Only)
Hear real world case studies showcasing the value of partnering with the right technology and data provider.
Attend one session:
Domo: Three Steps to Safe and Effective AI Adoption
This session will guide you through creating a comprehensive AI policy, effectively communicating it to employees, and providing a safe environment for experimentation. Learn practical strategies to foster a culture of innovation and responsible AI use, enhancing decision-making and operational efficiency. Gain actionable insights to confidently implement AI while ensuring ethical and secure practices, empowering your organization to harness the full potential of AI technology.
Speakers:
Karl Altern, Principal Program Manager, Domo
Globant: GenAI - The challenge of scaling with impact
Suntory partnered with Globant to establish the “GenAI Factory,” aiming to rapidly develop AI-driven POCs that evolve into impactful solutions, driving cost efficiencies and revenue growth. This session will explore their journey, highlighting innovative approaches to streamlining manual tasks and scaling AI with practical business applications. Join us to discover how GenAI can drive significant operational and financial benefits.
Speakers:
Hernan Tabah, Global Chief Digital and Technology Officer, Suntory Global Spirits
Juan Bertiche, Managing Director – Consumer & Retail, Globant
Lunch & Marketplace (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Executive Leadership Exchange (Invite only): Exclusive Lunch
Description coming soon.
Breakout Sessions + Ask An Expert
Executive Leadership Exchange (Invite only) I Fireside Chat: IT Leadership In the New World of GenAI
Guest Speaker and Forrester Chief Research Officer Sharyn Lever will explore how A.I. promises to fundamentally change our expectations of enterprise software. They will discuss what IT leaders must do today to prepare their organizations and data infrastructures for A.I.-powered applications, and we will hear about the early lessons the Guest and its customers have learned about how to develop, deploy, and manage real-world solutions that incorporate (generative) A.I..
Key takeaways:
- Gain insights into the dual transformation journey necessary for AI adoption, focusing on the need for both technological advancements and a cultural shift within the enterprise
- Learn how top companies have to evolve technologically and culturally to harness the power of AI.
Case Study Sessions (In-Person Only)
Hear real world case studies showcasing the value of partnering with the right technology and data provider.
Attend one session:
Reltio: Building a customer data foundation in the age of AI
As AI creates unprecedented opportunities to reimagine the customer experience, the need for high-quality data and a trusted data foundation has become paramount. Modern data architectures and AI-powered data management technologies are now revolutionizing how businesses access and share unified, AI-ready data where it is needed, when it is needed. In this session, you will learn: – The best practices for delivering unified, real-time data to operational and analytical environments. – Discover how AI increases data team responsiveness by simplifying access to continuously updated, reusable, comprehensive customer data.
Speakers:
Venki Subramanian, SVP, Product Management, Reltio
SoftRoad: Only 1 AI Migration: System Reform - Create Pure Open System & Add Values
As the largest migration company in Japan, we are the only 1 company that uses AI to convert legacy language to pure Java, normalize data and incorporate IT trends, including functional improvements. It solves common migration problems of low maintainability and lack of quality assurance. We also cover Java framework conversion, VB modernization, DB conversion, etc.
Let’s usher in a new era of migration
Speakers:
Daniel Deng, Account Executive, SoftRoad
Breakout Sessions
Level-Up Workshop: Survive A Ransomware Attack
Defending your company against ransomware is more complex than it seems: Attack vectors abound, infrastructure complexity obfuscates vulnerabilities, and recovering from backups is not as simple as many suggest. Data resilience vendors have made numerous claims about their ability to stop ransomware; security vendors also position their products as the “silver bullets” that will defeat ransomware and other cyberthreats. In reality, ransomware protection requires a multifaceted strategy with tight collaboration between infrastructure & operations and security pros. Forrester has data from thousands of security decision-makers on ransomware attacks. Attend this workshop to:
- Evaluate the gaps in your existing defenses
- Learn the top 50 different recommendations for ransomware defense
- Prioritize recommendations specific to your organization
Speakers:
Allie Mellen, Principal Analyst, Forrester
Marketplace Coffee Break & Networking (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Attend one session:
4:05-4:15pm - 1E Limited: Empowering the Digital Employee Experience: 1E's Autonomous DEX Platform and AI Integration
1E stands at the forefront of transforming the Digital Employee Experience (DEX) market with its Autonomous DEX platform for EUC and Service Desk teams. The integration of a new AI model further augments these capabilities, providing actionable insights for predictive maintenance, proactive issue resolution, and personalized user experiences. This empowers IT teams to predict and address device drift, digital friction, and user frustration, maximizing compliance, reducing costs, and delivering a personalized digital experience for every user. As organizations increasingly prioritize superior employee experiences, 1E continues to innovate, driving tangible improvements in productivity, user satisfaction, and overall organizational performance within the DEX market.
Speakers:
Katherine Cattini, Director of Product Marketing, 1E
4:20-4:30pm - Aisera: A Dive into Enterprise GenAI Use Cases and Quickest Path to ROI
The convergence of Generative AI and enterprise operations has sparked a paradigm shift in workplace productivity and efficiency. Within this transformative landscape, a pivotal milestone in the development of an enterprise and heterogeneous AI Copilot emerges, empowering users with a personal companion to enhance productivity by answering questions, analyzing data, and completing tasks. Join this session to grasp strategic imperatives revolutionizing enterprise GenAI adoption and reshaping the future of digital workforce empowerment.
Specifically, he will explore how to:
- Leverage domain-specific LLMs to provide a Universal Bot that resolves any user request through a single interface across Engineering, HR, Finance, IT, Procurement, Legal, Customer Service and more
- Revolutionize workplace information retrieval, enabling users to perform enterprise-wide searches using natural language, that dynamically generates answers and summaries from structured and unstructured data across all repositories.
- Enable human-like interactions with our multimodal interface, providing contextually rich conversations across all digital & voice channels
- Utilize a TRAPS framework (Trusted, Responsible, Auditable, Private, and Secure), which highlights our commitment to empowering enterprises with Responsible Gen AI products
Speakers:
Seyi Verma, VP of Product Marketing, Aisera
4:35-4:45pm - Treasure Data: Unleashing the Power of Customer Data: Beyond Marketing and into Every Corner of Your Business
Join this session to better understand the keys to success to making customer data initiatives truly effective. Led by martech veteran Mark Tack, CMO of Treasure, Data, this session will explore best practices for leveraging customer data across stages of the customer journey in support of driving business outcomes. Don’t miss this opportunity to gain a comprehensive understanding of how customer data can be a powerful force across your entire organization – not just marketing.
Speakers:
Mark Tack, CMO, Treasure Data
Keynote: Unleash Your Potential With High-Performance IT
Delivering business results through technology in today’s business dynamics requires technology leaders to relentlessly align, continuously adapt, and develop a higher level of trust with business teams. But how do leaders achieve and sustain this level of performance to fully unleash the promise of emerging technologies, co-innovation, and transformation — all while delivering on mission- critical projects? Join us for an interactive session with industry leaders who have embraced the high-performance IT approach and will share the impacts to their businesses. In this session you will learn how to:
- Align and adapt technology to changing business dynamics through dominant styles
- Calibrate regularly to instill a higher level of trust with business partners
- Use various styles to deliver a higher level of business performance
Speakers:
Chuck Gahun, Principal Analyst, Forrester
Monty Bedi, EVP and CIO of ALM, Capital Markets, Finance and Risk Technology, PNC Bank
Reception
Executive Leadership Exchange (Invite Only): Exclusive Dinner
Join us for a relaxing dinner and bond with peers as you share insights from Day 1 and look ahead to the rest of the conference.
Wednesday Sep 11
General Breakfast
Welcome & Opening Remarks
Speakers:
Matthew Guarini, VP, Research Director, Forrester
Keynote: Align By Design Or Risk Decline
When AI doomsayers discuss “misaligned AI,” they’re referring to an existential threat to humanity. While that seems farfetched at this point, misaligned AI does pose an existential threat to your business. Left unchecked, AI can damage your brand, expose you to regulatory ire, or erode your profitability. With the proper guardrails in place, AI can help you invent products, enter new markets, and differentiate from your competition. In this session you will learn:
- How to take a proactive multi-stakeholder approach to ensuring AI is aligned with your business objectives
- How and when to apply emerging AI alignment techniques
Speakers:
Brandon Purcell, VP, Principal Analyst, Forrester
Keynote: Forrester Technology Awards 2024 -Technology Strategy Impact Award
Welcome to the highly anticipated Forrester Technology Awards, the only assessment dedicated to recognizing excellence in technology strategy. This awards honors remarkable IT organizations that have proven their mettle in aligning technology with the dynamic needs of the business.
Speakers:
Sharyn Leaver, Chief Research Officer, Forrester
Marketplace Coffee Break & Networking (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Attend one session:
11:15-11:25am - ServiceNow: Modernize Legacy Applications and Processes with GenAI
Tired of legacy systems and business processes slowing down your transformation goals? Look beyond the limitations of record systems like ERP to reach your goals. IT and business leaders are increasingly working together to make business processes and customer experiences more efficient and enjoyable. In this session, we’d like to show you how a modern approach to ERP, with GenAI powered low-code, break downs barriers to innovation just make your business run… better.
Speakers:
Peter Russo, VP, Creator, ERP and Platform Foundations, ServiceNow
Forrester Women's Leadership Program: Brand Skill Building Roundtables
Setting a Goal for a Personal Brand
Join a roundtable of women who have :
- Gain clarity on the qualities and attributes they value in mentors and mentees.
- Discuss effective communication strategies for fostering meaningful connections.
- Explore ways to navigate challenges and maximize the benefits of mentorship in their professional journey.
Speakers:
Julie Young, Senior Consultant, Forrester
Marianne Doran-Collins, VP, Consulting Director, Forrester
Level-Up Workshop: Assess Your AI Data Readiness
Effective AI strategies rely on a foundation of strong data capabilities to be able to capture, transform, and deliver data at scale for AI solutions that support the organization. Learn how to evaluate your current data team and capabilities through Forrester’s Connected Intelligence Framework.
In this workshop you will:
- Assess your current maturity across partners, practices and platforms
- Understand the next steps to review your results, identify strengths and opportunities to enhance
- Engage in a peer discussion to identify ways to improve your data capabilities
Speakers:
Jayesh Chaurasia, Analyst, Forrester
Zeid Khater, Analyst, Forrester
Chris Gallacher, VP, Principal Consultant, Forrester
Breakout Sessions
Case Study Sessions (In-Person Only)
Hear real world case studies showcasing the value of partnering with the right technology and data provider.
Lunch & Marketplace (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Lunch & Learn Session (In-Person Only)
This session will have limited capacity and is first come, first served. Lunch will be provided.
Executive Leadership Exchange (Invite Only): Exclusive Lunch & HPIT Roundtables
Description coming soon.
Breakout Sessions + Ask An Expert
Executive Leadership Exchange (Invite Only): HPIT Workshop (Certification)
Your business needs a high-performance IT strategy. What type? And Are you ready to deliver? In this session, Ted Schadler will dig in to the capabilities — technologies, skills, and practices — to continuously improve business outcomes with technology. Learn what type of HPIT style your business needs and how to shape the IT organization you lead to deliver the technology outcomes your firm needs.
Key takeaways:
- Learn how to assess your high-performance IT readiness.
- Learn how to identify a dominant business need and the best IT style to achieve it.
- Discover how to invest in the capabilities and operating model that will drive the greatest business impacts.
Speakers:
Fiona Mark, Principal Analyst, Forrester
Bobby Cameron, VP, Principal Analyst, Forrester
Ted Schadler, VP, Principal Analyst, Forrester
Breakout Sessions
Level-Up Workshop: Storytelling: Influence Without Authority
Join our exclusive workshop to conquer the challenges of today’s audiences that work in remote teams, have short attention spans, and express low trust in data. Using roles, goals, and values-oriented storytelling, discover the secrets to communicating a lasting vision and fostering alignment by embracing self-reflection and authenticity. In this 70-minute workshop, you will:
- Walk away with a template to build rapport with any audience, in any situation
- Gain confidence when presenting uncomfortable data to diverse audiences
- Learn how to shift audience attention from data outliers to action
Speakers:
Kim Herrington, Senior Analyst, Forrester
Julie Young, Manager, Senior Consultant, Forrester
Marketplace Coffee Break & Networking (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Attend one session:
3:25-3:35pm - Incode Workforce: Close the backdoor to social engineering.
Incode Workforce addresses the needs of enterprise employee authentication. Leveraging leading facial recognition and liveness detection technology, Incode Workforce seamlessly integrates with and enhances identity access management (IAM) solutions using facial biometrics. This product provides a highly secure, device-agnostic and intuitive authentication solution that can be leveraged by any company to combat social engineering attacks at the help desk or any other critical interaction use case.
Speakers:
Harsha Balakrishnan, Senior Sales Intelligence, Incode
3:40-3:50pm - ManoByte: HubSpot Uses Gen AI to Enhance Customer Experience
Attendees will learn how HubSpot leverages Generative AI to enhance customer experience, achieving a 20% reduction in time spent on activities like research and follow-up for customer inquiries. This session will demonstrate how this reclaimed time is redirected towards value-driven activities, showcasing clear benefits and significant improvements in efficiency and customer satisfaction. Discover practical strategies for integrating Gen AI into your processes to drive similar results in your organization.
Speakers:
Kevin Dean, CEO, ManoByte
3:55-4:05pm - Acceldata: From Insight to Action: How Data Observability Delivers Transformative Use Cases Across Industries
More Information Coming Soon!
Speakers:
Mahesh Kumar, CMO, Acceldata
Keynote: Dynamic Leadership For High-Performance IT
High-performance leadership is not a one-size-fits-all model, and the best leaders will master the art of aligning their leadership style to business need. High-performing leaders must effectively steer, align, and motivate their organization to deliver against their strategy. Strategies are delivered by thousands of decisions made every single day, and organizations must embed leadership skills throughout the organization to thrive. In this session you will:
- Understand how to apply the guiding principles of high performance to leadership
- Learn how to adapt leadership styles according to organizational context
Speakers:
Fiona Mark, Principal Analyst, Forrester
Keynote: AI, Low-Code, And The End of Software As We Know It
The integration of AI and low-code platforms is reshaping the software development lifecycle (SDLC) as we know it. This powerful combination will both compress and speed up the SDLC, accelerating the democratization of development, empowering citizen developers, and transforming the user experience. In the short term, there are still hurdles to overcome. In the long term, this fusion will lead to a new breed of platform: not for ground-up software development, but for top-down, AI-powered application generation. In this session you will:
- Understand the impact of AI on the SDLC, low-code, and citizen developer strategies
- Learn about the emergence of AI-infused “AppGen” platforms
- Explore the implications of these trends for enterprise software strategy
Speakers:
John Bratincevic, Principal Analyst, Forrester
Reception
Executive Leadership Exchange (Invite Only): Exclusive Reception With Teams
Thursday Sep 12
General Breakfast
Welcome & Opening Remarks
Speakers:
Matthew Guarini, VP, Research Director, Forrester
Keynote: The Real-Time Data Opportunity
The frenetic pace of change and innovation in business means companies must conquer intraday decisions that just can’t wait. This means seamlessly integrating and analyzing diverse real-time data originating in dozens, hundreds, or even thousands of business applications. A real-time data intelligence network is your organization’s real-time brain to identify trends, detect anomalies, and anticipate threats with precision and confidence. In this session you will:
- Learn how to infuse real-time data with analytics and AI to automate data-driven decisions
- Boost your organizational adaptiveness for high performance and speed of decisions with real-time data
Speakers:
Mike Gualtieri, VP, Principal Analyst, Forrester
Keynote: Observe The Future Of AIOps, It’s Happening Now
Imagine an IT operation where detection through remediation happens automatically. Or maybe hundreds, even thousands, of alerts collapsed into contextually aware incident tickets that include suggestive actions, with prior success rates based on your own historical data. Now think about how the humans in the loop benefit from the IT team to the business and its customers. That’s what’s happening today in organizations leveraging AIOps. Whether you’re transforming your organization, maximizing prior investments, stabilizing a rocky environment, or delivering a resilient operation, AIOps is a key investment on the road to high-performance IT. In this session you will:
- Discover the AIOps mission and art of possible
- Learn how an industry leader is leveraging AIOps to auto-remediate thousands of incidents daily
- Hear about how one media company reduced their monitoring and engineering tools by over 50%
Speakers:
Carlos Casanova, Principal Analyst, Forrester
Marketplace Coffee Break & Networking (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Attend one session:
10:50-11:00am - Broadcom: Driving Innovation With AI And Value Stream Management
Join us to learn how AI and Value Stream Management drive innovation. Discover how AI revolutionizes operations and enhances customer value. Explore the integration of value stream management, streamlining workflows and accelerating time to market. Don’t miss this chance to prepare your organization to adopt AI and be the disruptor in your industry.
Speakers:
Laureen Knudsen, Chief Transformation Officer, Broadcom
Breakout Sessions
Case Study Sessions (In-Person Only)
Hear real world case studies showcasing the value of partnering with the right technology and data provider.
Breakout Sessions
Keynote: Predictions 2025
The stage is being set for 2025. Come listen to Forrester’s top technology analysts discuss the next frontier of innovation threats, advantages, and opportunities.
Speakers:
Stephanie Balaouras, VP, Group Director, Forrester
All sessions shown in US Central Time.
Times are subject to change.
Session Types Explained
Technology & Innovation Summit North America · September 9 – 12, 2024 · Austin & Digital
Have a question about an upcoming Forrester event? Contact us at events@forrester.com.