Ellen Carney

Principal Analyst

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Prévisions 2024 : les assureurs chercheront la stabilité face à l’incertitude

Ellen Carney 7 Novembre 2023
Le changement climatique et les bouleversements géopolitiques contribueront à façonner un paysage rocheux pour les assureurs à l'aube de la nouvelle année. Découvrez quelques-unes de nos prévisions.

Predictions 2024: Insurers Will Seek Stability In The Face Of Uncertainty

Ellen Carney November 2, 2023
Climate change and geopolitical turmoil will help shape a rocky landscape for insurers heading into the new year. Explore a few of our predictions.

Prognosen 2024: Angesichts großer Unsicherheiten werden Versicherer nach Stabilität streben

Ellen Carney 2 November 2023
Aufgrund von Klimawandel und geopolitischen Turbulenzen erwartet Versicherer im nächsten Jahr ein schwieriges Umfeld. Entdecken Sie einige unserer Prognosen.

The Future Of Insurance: A Look At What Lies Ahead

Indranil Bandyopadhyay September 27, 2023
Forrester analyzed past industry performance and top consumer, regulatory, competitive, and tech trends to help insurers succeed in the next decade.

The Good, The Bad, And The Ugly: The Role Of Trust In Insurance Fraud

Ellen Carney September 20, 2023
Fighting insurance fraud is only feasible with synergies among the people, process, and technology domains. Find out more in this preview of our upcoming Security & Risk event.

Predictions 2023: Evolving Risks And Recession Fears Will Redefine Insurer Strategies

Ellen Carney November 30, 2022
The global insurance industry will face a challenging market in 2023, with policy lapses, lower IT spending, and insurtech turbulence.

Five Things You Need To Know In 2022 About P&C Claims Management Systems — And The Vendors That Build Them

Ellen Carney May 31, 2022
In Forrester Research's 27-criterion evaluation of property and casualty (P&C) claims management system (CMS) providers, we identified the 14 most significant ones — Duck Creek Technologies, DXC Technology, eBaoTech, EIS Software, Guidewire Software, Insurity, Majesco, Origami Risk, RGI, Riskonnect, Salesforce, Sapiens International, Snapsheet, and Tata Consultancy Services — and researched, analyzed, and scored them. This report shows how each provider measures up and helps insurance technology architecture and delivery professionals select the right one for their needs.

The Cyber Insurance Roller Coaster: As Demand Speeds Up, Some Insurers Disembark

Heidi Shey June 28, 2021
The first half of 2021 has been anything but quiet for cyber insurance. Forrester has seen a steady flow of client inquiries on the topic, with questions coming in not just from the private sector but also from the public sector. Some are trying to navigate acquiring a cyber insurance policy for the first time, […]
Research Collection

Insurance Leaders: Review Your Marketing And CX Budgets In The Wake Of COVID-19

Ellen Carney November 16, 2020
Business leaders at insurance firms with influence on marketing and CX budgets review their spending in the wake of the COVID-19 pandemic. Read our advice on how.

The Tech Vendors That Are Remaking The P&C Insurance Claims Experience

Ellen Carney November 5, 2020
Today, Forrester published its first-ever evaluation of the technology that gets consumers back to normal after an insurance claim. The combination of COVID and catastrophes has hit property and casualty (P&C) insurers especially hard, driving more and more complex consumer and commercial claims. The efficiency of the process and the experience delivered to both the […]

Three Business Scenarios Insurers Can Use To Navigate The COVID-19 Storm

Ellen Carney September 22, 2020


Beneficiary Experience: The Big Retention Opportunity Missed By Financial Services Firms

Ellen Carney June 22, 2020
Many financial services firms are missing out on a big opportunity to win, serve, and retain customers: the beneficiary experience.

The Top Tech That Will Win The Wallets Of Insurance Companies In 2020

Ellen Carney December 3, 2019
Nearly three dozen insurance decision makers and solutions partners told us how they plan to prioritize their tech investments next year.

Faster, Better Life Underwriting Underscores The Need For Smarter Tech

Ellen Carney November 21, 2019
Principal Analyst Ellen Carney highlights three key points insurers should consider when evaluating automated underwriting solutions providers. Read the blog and then check out the latest Wave report.

How And What Insurance US Small Businesses Buy Is Changing

Ellen Carney September 10, 2019
Shifts in the labor market, changing technology, and other forces have led small companies to rethink their insurance priorities. Providers will need to adapt.

Hot Or Hype? What Are The Insurance Tech Investments That Will Drive Business Value In 2020?

Ellen Carney September 10, 2019
Insurers are transforming their organizations with digital technologies. Drivers ranging from startup incubators and changing customer behavior to new risks and a potential recession are all influencing the tech investments from both carriers and agent/brokers. So just how likely is it that some of these big-buzz technologies will produce business value in 2020? Forrester is […]

What’s Hot In Insurance Tech In 2019?

Ellen Carney May 14, 2019
Read a preview of our “The Top Insurance Tech Trends To Watch In 2019” report.

The Three Key Actions That Will Define Insurance Tech Investment In 2019

Ellen Carney January 31, 2019
What are insurance technology decision makers’ priorities for 2019? Read three key ways they’re investing to respond to threats like climate change, tech disruptors, and a history of lackluster CX performance.

Top Insurance Tech Trends To Watch In 2019

Ellen Carney November 29, 2018
How will the “whats” of insurance — underwriting, claims, and compliance — translate into new “hows” in 2019? Watch the video below for more information on what’s driving changes in insurance business strategy and the tech that enables it. Do you need more help? Forrester clients can set up an inquiry with us.

Auto And Home Insurer CX Inches Up Slightly In 2018

Faith Adams June 21, 2018
Seven auto and home insurers saw a statistically significant change to their Customer Experience Index (CX Index™) scores in 2018. As a result, the average score for the industry has moved up one point since 2017. Insurers should not get too excited, though. Despite this small lift, most policyholders in the US saw little or no […]
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