Ellen Carney

Climate change and geopolitical turmoil will help shape a rocky landscape for insurers heading into the new year. Explore a few of our predictions.

Aufgrund von Klimawandel und geopolitischen Turbulenzen erwartet Versicherer im nächsten Jahr ein schwieriges Umfeld. Entdecken Sie einige unserer Prognosen.

Forrester analyzed past industry performance and top consumer, regulatory, competitive, and tech trends to help insurers succeed in the next decade.

Fighting insurance fraud is only feasible with synergies among the people, process, and technology domains. Find out more in this preview of our upcoming Security & Risk event.

The global insurance industry will face a challenging market in 2023, with policy lapses, lower IT spending, and insurtech turbulence.

In Forrester Research's 27-criterion evaluation of property and casualty (P&C) claims management system (CMS) providers, we identified the 14 most significant ones — Duck Creek Technologies, DXC Technology, eBaoTech, EIS Software, Guidewire Software, Insurity, Majesco, Origami Risk, RGI, Riskonnect, Salesforce, Sapiens International, Snapsheet, and Tata Consultancy Services — and researched, analyzed, and scored them. This report shows how each provider measures up and helps insurance technology architecture and delivery professionals select the right one for their needs.

The first half of 2021 has been anything but quiet for cyber insurance. Forrester has seen a steady flow of client inquiries on the topic, with questions coming in not just from the private sector but also from the public sector. Some are trying to navigate acquiring a cyber insurance policy for the first time, […]

Business leaders at insurance firms with influence on marketing and CX budgets review their spending in the wake of the COVID-19 pandemic. Read our advice on how.

Today, Forrester published its first-ever evaluation of the technology that gets consumers back to normal after an insurance claim. The combination of COVID and catastrophes has hit property and casualty (P&C) insurers especially hard, driving more and more complex consumer and commercial claims. The efficiency of the process and the experience delivered to both the […]

Many financial services firms are missing out on a big opportunity to win, serve, and retain customers: the beneficiary experience.

Nearly three dozen insurance decision makers and solutions partners told us how they plan to prioritize their tech investments next year.

Principal Analyst Ellen Carney highlights three key points insurers should consider when evaluating automated underwriting solutions providers. Read the blog and then check out the latest Wave report.

Shifts in the labor market, changing technology, and other forces have led small companies to rethink their insurance priorities. Providers will need to adapt.

Insurers are transforming their organizations with digital technologies. Drivers ranging from startup incubators and changing customer behavior to new risks and a potential recession are all influencing the tech investments from both carriers and agent/brokers. So just how likely is it that some of these big-buzz technologies will produce business value in 2020? Forrester is […]

Read a preview of our “The Top Insurance Tech Trends To Watch In 2019” report.

What are insurance technology decision makers’ priorities for 2019? Read three key ways they’re investing to respond to threats like climate change, tech disruptors, and a history of lackluster CX performance.

How will the “whats” of insurance — underwriting, claims, and compliance — translate into new “hows” in 2019? Watch the video below for more information on what’s driving changes in insurance business strategy and the tech that enables it. Do you need more help? Forrester clients can set up an inquiry with us.

Seven auto and home insurers saw a statistically significant change to their Customer Experience Index (CX Index™) scores in 2018. As a result, the average score for the industry has moved up one point since 2017. Insurers should not get too excited, though. Despite this small lift, most policyholders in the US saw little or no […]