Jennifer Ross

VP, Research Director

Forrester Bio

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Six Things B2B Leaders Can Do To Create A Customer-Obsessed Culture

Jennifer Ross May 2, 2022
Customer-centered B2B organizations outperform their peers in nearly all the metrics that matter. Leaders set the tone in shaping a culture focused on the customer.
Video

Unlocking The Power Of Purpose For B2B Leadership

Nancy Maluso March 9, 2022

Blog

On The Eve Of Another COVID-19 Year, Planning Matters More Than Ever 

Jennifer Ross December 16, 2021
Amid lingering uncertainty, it may be tempting to question the value of long-range planning. The post-COVID landscape will look very different from the landscape pre-COVID — and B2B leaders who are unprepared will lose out.   
Blog

B2B CMOs Chart New Paths To Growth Post-COVID

Jennifer Ross August 5, 2021
Forrester’s 2021 Global Marketing Survey reveals how B2B marketing leaders are adapting their strategies to accelerate recovery while keeping customers front and center. Here are three key takeaways.
Blog

Four Common Strategy Mistakes B2B Marketing Leaders Make

Jennifer Ross April 20, 2021
At a time when many firms are trying to regain their footing or set a new course, having a clear, comprehensive marketing strategy that supports the business’s future vision is critical. Avoid these common missteps.
Blog

2020 B2B Marketing Practices That You Should Keep (Or Adopt) In 2021

Jennifer Ross December 14, 2020
Eager as B2B marketers may be to turn the page on 2020, there were clear positives amid the challenges. Here are eight lessons to carry into the new year.
Blog

Is It 2021 Yet? Five Things B2B CMOs Must Do To Prepare For The Year Ahead

Jennifer Ross September 18, 2020
B2B marketing leaders should continue to expect the unexpected and embrace change as a constant. These five actions can help you build a path forward through the unknown.
Blog

Survival Tips for the B2B CMO In Changing Economic Conditions

Jennifer Ross April 1, 2020
The Forrester 2019 Global CMO Study, representing responses from over 350 B2B marketing leaders, revealed that adapting to changing economic conditions was the top influence on their marketing strategy over the next two years — long before COVID-19 descended upon us. Now, it’s on everyone’s mind. Economic adaptation refers to changes in behavior on the […]
Blog

Eight Essential B2B Leadership Characteristics That Drive Growth

Jennifer Ross October 16, 2018
  • SiriusDecisions 2018 B2B Leadership Study defined the B2B leadership characteristics essential for growth
  • B2B leaders must understand which leadership characteristics to apply, emphasize or augment to drive successful business outcomes
  • The capability to assess leadership requirements depending on the dynamics of a given situation can be used to align resources with business objectives
Blog

Top Five Things CMOs Must Have on Their Radar for 2019 Planning

Jennifer Ross August 28, 2018
  • SiriusDecisions has identified five areas of opportunity that should drive the priorities of CMOs and marketing executives in 2019 
  • Defining the long-term marketing strategy ensures marketing’s role in creating and sustaining a competitive advantage 
  • Marketing leaders have an opportunity to guide transformation to fuel the organization’s growth agenda
Blog

CMOs Rank Skills Enhancement for 2018 and Beyond

Jennifer Ross September 19, 2017
  • CMOs are adding or enhancing B2B marketing skills to help them grow and retain top talent, as well as enable and drive high-performance marketing
  • The annual SiriusDecisions Global CMO Study gives B2B marketing leaders a glimpse at what everyone else is doing in the world of B2B marketing, including planned skills enhancements
  • Marketing operations is the greatest area for planned skills enhancements, with an emphasis on measurement, analytics and reporting
Blog

Marketing Measurement: What’s the CMO Got to Do With It?

Jennifer Ross March 21, 2017
  • B2B CMOs are on a journey to getting marketing measurement right
  • Thirty-three percent of global CMOs plan to add marketing measurement skills to their team
  • The right skills are only part of the equation; the CMO has a vital role to play in measurement initiatives
Blog

Is it Time for MRM Software?

Jennifer Ross February 23, 2017
  • Marketing resource management (MRM) software is among the top 10 technology investments for B2B CMOs
  • Thirty-nine percent of global B2B CMOs are investing in MRM solutions
  • Here are five key considerations for investing in MRM solutions
Blog

Bridging the Marketing Skills Gap – Revisited

Jennifer Ross December 15, 2016
  • A lack of required skills remains a significant challenge for most B2B marketing organizations
  • Bridging the marketing skills gap requires a marketing enablement discipline and consistent focus
  • Marketing enablement efforts must evolve into a discrete function/role in the organization
Blog

Eight Essential Elements of Marketing Organizational Design

Jennifer Ross September 14, 2016
  • Organizational design requires a systematic approach that considers the corporate growth objectives
  • Optimizing the structure of the marketing organization requires an understanding of the required competencies
  • Communication is critical throughout each phase of the organizational design process
Blog

CMOs Tell Us How Their Businesses Will Grow

Jennifer Ross June 16, 2016
  • Eighty-eight percent of B2B companies are pursuing as many as five growth strategies
  • Pursuing too many growth strategies can present significant challenges and result in a lack of focus
  • Creating focus requires an assessment of the challenges and requirements associated with each growth strategy
Blog

Where B2B CMOs Are Placing Technology Bets

Jennifer Ross May 3, 2016
  • SiriusDecisions annual CMO study reports that 83 percent of B2B CMOs will increase their marketing budget in 2016
  • Systems and tools will be the second largest area of investment
  • Business intelligence and customer intelligence management top the list of technology investment priorities for CMOs
Blog

Agility Through Cross-Functional Committees: 10 Tips for Success

Jennifer Ross March 3, 2015
  • B2B organizations are increasingly forming cross-functional committees to drive business-critical initiatives
  • The negative connotation associated with decisions by committee is the result of poorly designed committees
  • To avoid poor results, establish clear objectives, choose a strong leader and ensure accountability
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Give Stakeholders a Marketing Plan They Can Sink Their Teeth Into

Jennifer Ross May 13, 2014

Tips on how build an effective marketing plan that will resonate with stakeholders.

Blog

From Likes to Leads: Tips for an Effective Conversion Strategy

Jennifer Ross March 11, 2014

As B2B organizations continue to work very hard to get more people to “like,” follow and connect to their businesses, they need to turn these actions into something meaningful. Ultimately, the goal is to turn a growing social network into marketing qualified leads and more sales. Here are the first steps to turning those “likes” into leads

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