Business Value
Measuring the business value of a specific investment — and, thus, measuring ROI — is often easier said than done. Discover best practices for calculating and analyzing business value.
Insights
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Trust Is The Brand Principle That Health Insurers Can’t Afford To Ignore
Health insurers are out of excuses. Congress has joined the growing chorus calling out the widening gap between what insurers promise and what members actually experience. Denials, delays, data breaches, and dodged questions have eroded confidence in insurers’ ability to deliver on the core promise of mitigating the financial risks of healthcare. This isn’t a messaging […]
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How I’ll Help You Win With IT Finance In 2026
Enterprises with high-performing IT organizations outgrow their peers because their IT organizations effectively collaborate with the business to cocreate value. IT finance is a foundational capability in this value cocreation, yet many teams are still early in their evolution. Upcoming Forrester research shows that roughly half of IT finance practices remain at the early stages […]
Predictions 2026: Your Planning Starts Here
2026 will demand proof, not promises. Explore Forrester’s Predictions resources — guides, webinars, and blogs — to plan smarter, lead with trust, and stay ahead of disruption.
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Architecture Communities: The Hidden Engine Of Enterprise Agility
Your architects are making technology decisions in isolation. And you’re paying for it. Retail picks Azure; manufacturing goes with AWS; three business units each spin up customer data hubs; and nobody documents the APIs they create. Your teams think they’re moving fast — they’re actually burning cash and building chaos. Our latest research shows why […]
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Beyond The Robots: What CES 2026 Really Means For Digital Workplace Leaders
I kicked off 2026 by attending CES for the first time, and I can confirm that everything you’ve heard about this event is true. CES is massive. It’s sprawling. The scale was equal parts energizing and overwhelming — but once I got past the sensory overload, clear and meaningful signals started to emerge. Beneath the […]
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When Metrics Divide, Value Suffers: Enter Value-Aligned Measurement
Effective alignment across functions, teams, and partners remains one of the most persistent barriers to value creation for organizations. Our latest research, “Design Metrics That Boost Organizational Alignment,” shows why even organizations that use frameworks such as OKRs struggle and how value-aligned measurement helps bridge the gap.
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Why Business Capabilities Are Your Secret Weapon For IT Cost Optimization
Most CIOs face mounting cost pressure, driven by the business. Forrester’s Business And Technology Services Survey, 2025, found that 48% of business leaders rank cost reduction as a top priority. Many organizations have already chased quick savings: 76% have renegotiated vendor contracts, yet the strain persists. In the same survey, 22% still report insufficient budget […]
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Enterprise Architecture Tools Become A $1 Billion Strategic Battleground
Enterprise architecture (EA) is having a moment. After years of being dismissed as slow, rigid, or misaligned with agile ways of working, EA is now at the center of one of the fastest‑growing, most strategic software markets. Our latest research confirms that the EA management suite market has surpassed $1 billion and its momentum is transforming […]
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The Enterprise Architecture Management Suites Landscape, Q4 2025, Is Out!
Enterprise architecture (EA) leaders face unprecedented pressure to cut through complexity. Technology portfolios are sprawling, operating models are in flux, and the mandate for strategic alignment has never been more urgent.
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Clarifying The Digital Workplace, DEX, And The Rise of DEXOps
For years, organizations have poured money into collaboration tools, intranets, devices, workflow platforms, and automation — all under the banner of “improving the digital employee experience.” Yet employee frustration with digital friction remains.
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Wielding The Double-Edged Sword Of Software Engineering Insights
People in software development tend to have mixed feelings about metrics.
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From Metrics To Meaning: The New Rules Of Service-Level Management
There is a shift underway toward experience-driven service-level management (SLM). Learn how to transform your SLM strategies to prioritize user experience and stay ahead in the dynamic IT landscape.
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Architects Must Go Where Value Flows And Make Process Outcomes The Center Of EA
Customer journeys, value streams, and day-to-day processes are where value is created — or lost. Yet most enterprise architecture (EA) teams still optimize IT systems in isolation — disconnected from the business outcomes they’re meant to support. Find out how EA teams can pivot from system-centric to process-centric approaches.
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Banking’s New Power Role: The Chief Digital, Data, And AI Officer
Banks are appointing chief data, digital, and AI officers, signaling a strategic shift in leadership — and operating models.
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The Future Of AI Consulting Services Is Disruptively Bright
Despite what you may have read in the media, consulting is not being entirely consumed by artificial intelligence. CIOs are drowning in AI consulting pitches, from management consulting and Big Four accounting providers to boutique players. Learn six things AI consulting services providers will have to do to stand apart.
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The Agentic Business Fabric Is How AI Will Transform Enterprise Applications
Struggling with AI ROI? The problem isn’t your tech, it’s your operating model. Learn why success hinges on redesigning jobs and commercial models, not just the tools.
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The End Of Business Apps As We Know Them Is Here
The agentic business fabric is not just an evolution of current business applications; it is also a new paradigm designed for autonomous operation, perpetual learning, and optimization. Find out why in this preview of a new report.
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Beyond The Hype: Why Big Tech Economic Impact Studies Fall Short
Big tech economic impact headlines are engineered for attention. Apple recently announced a staggering US$600 billion investment in US manufacturing over four years — complete with fanfare around domestic chip and glass production.
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Skip The Hype Reel — GPT-5’s Real Story Is In The System Card
Chat GPT-5 doesn’t have crowd-pleasing upgrades, but they do directly address operational pain points that enterprises face today with generative AI applications.
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Understanding Metric Maps: Measure What Matters For Adaptive, Resilient Operations
In today’s complex IT landscape, traditional performance metrics often fall short. This blog explores the importance of metric maps in driving adaptive and resilient operations. By aligning metrics with strategic goals, organizations can foster continuous improvement and enhance employee engagement. Discover how to effectively diagnose service issues and implement meaningful performance models.
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Navigate The DXP Revolution For Impact With The New Executive Guide For Digital Experience Platforms
We’re seeing some wildly exciting things happening with digital experience platforms (DXPs) that present both opportunities and significant challenges for modern enterprises. They are becoming the backbone of how we connect with customers. To harness these exciting possibilities, technology and business leaders must move beyond just knowing about the trends and instead translate and mold […]
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