customer experience index (CX Index)

The Forrester Customer Experience Index (CX Index™) is closes the loop between CX measures and growth, giving you unprecedented ability to guide investments that produce the greatest revenue return. Our CX Index insights glean lessons from the index’s data.

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Insights

Blog

You Still Need A Design System — Now More Than Ever

Gina Bhawalkar 6 days ago
Forrester’s new Q&A report answers the six most important questions a team should ask when building a design system.
Blog

US Federal CX Dodges Declines Impacting Other Sectors

Colleen Fazio October 1, 2025
Forrester’s 2025 CX Index shows US federal agencies outperforming utilities — but overall CX stagnating. Read the full report for agency insights.

The Countdown To 2026 Predictions Has Begun

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