Innovation

Innovation is the lifeblood of today’s business world. As traditional ways of doing things become outmoded and disrupted, firms must radically (but smartly) experiment to stay relevant. Read our insights and discover smart approaches to innovation.

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Insights

Blog

Turn To Leading European Skill Clusters To Plug Digital Skill Gaps

Dan Bieler 6 days ago
Forrester has evaluated 50 European metropolitan regions to help business and technology leaders plug their digital skill gaps.
Blog

The Art And Science Of Storytelling: An Interview With Bryan Yee

Julie Mohr January 30, 2023
Storytelling In Knowledge Management Unlocking the tacit knowledge in an organization is instrumental in accelerating learning. In the recently released report, Implement Storytelling In Your Agile Knowledge Management Practice, we outline steps that organizations can take to use storytelling in an agile knowledge management (KM) practice to engage knowledge workers in making connections across the […]

Turn 2023 Predictions Into Bold Action

Join us for Predictions 2023 Live to learn how to focus your priorities for success in the year ahead.

Blog

Knowledge Capacity Building Requires Skills Development

Julie Mohr January 23, 2023
Organizations often view knowledge management (KM) as a means to bridge a skills development gap. For example, your level-1 service desk agents may not have strong technical troubleshooting capabilities. To overcome the lack of technical skills, the organization sets out to capture knowledge from subject matter experts and make it available to level 1. While […]
Blog

Global Tech Spend Will Slow To 4.7% In 2023

Himank Joshi January 19, 2023
Forrester recently revised its global technology spend forecast for 2023 down to $4.4 trillion. Find out why.
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US Tech Spend Is Going To Slow To 5.4% In 2023

Michael O'Grady January 17, 2023
Forrester is forecasting that an uncertain macroeconomic environment will lead to US tech spend growth of only 5.4% in 2023 — down from 7.4% growth in 2022. US companies are expected to on cost savings and operational efficiency.
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Ringing In The New Year With Minimum Viable Security

Sandy Carielli January 17, 2023
Learn the benefits of implementing a minimum viable security strategy and get some clear next steps on putting it into practice at your organization.
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Southwest’s Crisis Is A Lesson For Innovators

Brian Hopkins January 4, 2023
Southwest Airlines’ 2022 holiday travel disaster happened because the airline became a victim of its own success. Yet the crisis has yielded lessons that other companies should heed.

Get Ahead Of Green Market Opportunity

Explore our green market revolution resources to see why sustainability is one of the largest opportunities in history.

Podcast

Unpacking Forrester’s 2023 Tech Leader Predictions

What It Means December 22, 2022
An unpredictable economy will spur some unexpected changes in the technology space in 2023. Stay one step ahead of them as VP, Senior Research Director Matt Guarini reviews our 2023 predictions for tech leaders.
Blog

Update Your Knowledge Management Practice With Three Agile Principles

Julie Mohr December 19, 2022
Long-standing “waterfall” knowledge management (KM) practices are failing to meet the needs of the modern enterprise, and technology leaders must reassess their approach. Agile principles transform knowledge management within the enterprise from lengthy, delay-laden processes to lean practices that seek to make sharing knowledge easy and adaptable. For the same reasons that agile principles have […]
Blog

Identifying Your Critical Chat Integrations For Employee Enablement

William McKeon-White December 1, 2022
… Or, What We Should Plug Into Slack, Teams, And Other Chat Platforms Over the past decade, chat platforms have become a fixture of the workplace (yes, somehow it’s already been more than 10 years). This is due to them supporting rapid informal communication as well as their extensibility. For years, organizations have had success […]
Blog

How Innovation Can Make Your Firm More Resilient

Bernhard Schaffrik December 1, 2022
The firms that prove most resilient have innovation processes built into their culture and leverage adaptive technology platforms. Learn how you can do this at your firm.
Blog

Open Banking Adoption Is On The Cusp Of Robust Growth In Europe

Jacob Morgan November 28, 2022
Over the next five years, Forrester predicts a doubling in adoption of open banking across European countries and use cases. Explore more insights from our inaugural European open banking forecast.

Seize On 2023 Tech Opportunity

Get our Predictions 2023 guide to see how tech leaders are shifting their focus to outpace disruption.

Blog

Bosch Embraces Cultural Transformation To Drive Innovation

Dan Bieler November 26, 2022
There’s a saying that “culture is what people do when no one’s looking.” Bosch is internalizing this observation as it transforms into a digital business; the company’s culture directly impacts the way it works and innovates. The implications affect the entire Bosch organization, including HR, product development, technology, finance, and management. Here are some of […]
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A Seven-Step Guide To A Successful Technology Sustainability Strategy

Abhijit Sunil October 28, 2022
With COP26 coming up, here are seven actionable steps to build a successful sustainability strategy from scratch.
Blog

Learn From Amazon’s Approach To Innovation

Dan Bieler October 22, 2022
Investigate the concepts that guide Amazon’s approach to innovation. There will be elements of great relevance for your organization. You can learn from and embrace these elements to fundamentally rethink your own approach to innovation.
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Adaptive Firms Outperform The Competition

Fiona Mark October 20, 2022
Firms with a strong, adaptive foundation will succeed in an era of unprecedented change by reconfiguring their core business concepts and meeting customers' emerging needs and expectations. Find out how.
Blog

Meet The New Analyst Covering Enterprise Transformation

Manuel Geitz October 11, 2022
Meet Manuel Geitz, the new analyst covering enterprise transformation, innovation, and strategy. His core interest is in the execution of change.

Tackle 2023 With Bold Action & Clear Focus

Get our Predictions 2023 Guide to see the 12 big-impact dynamics that leaders will have to navigate in the coming year.

Blog

Meet Two Schrödinger’s Cats, Web3 And The Metaverse, At Technology & Innovation APAC In Sydney

Leslie Joseph October 11, 2022
This Technology & Innovation APAC, come listen to Sam Higgins and I talk about two Schrödinger’s cats in today’s tech ecosystem. First up: Web3. Some believe that Web3 will change the World Wide Web as we know it by giving users more control over their data and identities, ushering in better incentive structures for creators […]
Blog

The Key Attributes to ​ Successful Innovation

Phil Brunkard October 7, 2022
Recognise and learn from the key attributes for successful innovation in a crisis.
Blog

Hybrid Work Requires Experimentation

J.P. Gownder October 4, 2022
The road to hybrid success is riddled with speed bumps. Mastering it will require organizational innovation — trying out new practices that employ new technologies and challenge cultural norms.
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