2025 was a transformative year for the banking sector and for Forrester’s banking industry research. We published dozens of reports tackling critical topics from the total experience for US banks to the estate settlement journey, equipping leaders with actionable insights to navigate change. Beyond research, we hosted industry events, collaborated closely with clients, and provided guidance that drove measurable impact across organizations worldwide.

We also hosted our Predictions 2026: Banking And Investing webinar — an interactive session with Forrester analysts designed to help you anticipate what’s ahead and prepare for the opportunities and challenges that the new year will bring. Missed it? Don’t worry — you can access the full session on demand.

Kick-Start 2026 With These Must-Read Reports

As we step into 2026, we’ve curated the essential reports from 2025 to keep you ahead of industry trends. Whether you’re commuting or relaxing at home, these reads will help you stay informed and ready for what’s next.

New Features To Explore

Have you used Izola yet? Our proprietary AI-enabled chatbot is a great way to summarize research or catch up on terminology. Here are a few prompts to get you started:

  • How do I improve customer experience in banking?
  • How can banks elevate trust?
  • How will agentic AI impact banking?

Within each report, Izola can also answer questions about it, provide you with a C-suite summary, give you key takeaways, or let you know what actions to take next.

Looking Ahead

We’re excited to work with our clients in 2026 to help shape their strategies and drive their organizations forward.

Schedule a guidance session to dig deeper into these topics and what they mean for your business and customers to plan your strategy for the year ahead.

Not a Forrester client yet? Join us today and unlock the insights that will keep you at the forefront.