Daniel Brousseau

Vice President, Consulting Director

Author Insights


We Have Metrics — Now What?

Daniel Brousseau May 13, 2015
Convergences are cool when they happen, and for the past two months, I’ve been experiencing one around customer experience measurement. Today, I was on the phone with a massive government agency talking about the way it measures customer experience and why it’s not working. Next week, I’ll have another discussion with a major communications company […]
Read More