Jonathan Roberts

Senior Analyst

Forrester Bio

Author Insights


Five Things You Should Know About Burnout In Cybersecurity But Probably Don’t

Jinan Budge April 18, 2024
The cybersecurity industry continues to focus almost exclusively on technology at the expense of dealing with the heart of cyberdefenses: the people. Yet the stress of expectations, limited resources, and detriments to well-being continues to cause havoc with the mental and physical health, productivity, and retention of the cybersecurity workforce.

Real Diversity Activated: Seeing Challenges As Strengths

Jonathan Roberts July 19, 2023
The Goal Is To Activate Diversity, Not Just Tolerate It Some of our diversity, equity, and inclusion (DEI) initiatives start and stop at the “representation acquisition pipeline” (or the attempt to hire more diverse people into the organization). This will inevitably lead to many ongoing challenges once you get them in the door. One of […]

Autism Inclusion: A Stepping Stone Toward Universal Inclusion

David Mooter June 8, 2023
Building autism inclusion into your hiring practices and employee experience can have wide-ranging benefits on your overall inclusion efforts. Find out how in this blog post and the related research.

What HR Leaders Told Us Keeps Them Up At Night

Jonathan Roberts May 11, 2023
From hybrid work to the meaning of EX, the people part of the business is facing soft and hard challenges.

We Need To Talk More About Burnout In Cybersecurity

Jinan Budge February 14, 2023
Forrester predicted that in 2023, a Global 500 firm will be exposed for burning out its cybersecurity employees. In 2022, we saw at a very practical level in Australia that weaknesses in our cyberdefenses can impact society at mass levels. Impacts of breaches at Optus, Medibank, EnergyAustralia, and MyDeal include fines, exposure of millions of […]

Happy New Year? What To Know About Employee Burnout In 2022

Jonathan Roberts January 11, 2022
We spent the entire pandemic studying wellness and well-being at work and our data shows that burnout is not as simple as you think.

Headspace Health Looks To Build Mental Resilience In All Employees By Giving Them More Choice

Daniel Hong August 27, 2021
Ginger announced its intent to merge with Headspace earlier this week. The combined entity, Headspace Health, will create a workforce of 800-plus and a $3 billion valuation. Yeah, it’s big for the mental health space. The vendor will join the upper band of large employee mental health support providers (which includes firms such as Modern Health […]

Tackle Five Challenges Of Tech Experience Improvement

Andrew Hewitt April 14, 2021
With vaccine rollouts continuing en masse in many countries, companies are starting to get greater clarity on their return-to-work strategy. Forrester’s research has been clear on the return to work: 30% of companies will return to the office “as normal,” 60% will operate in a hybrid model, and 10% will transition to an “anywhere work” strategy, in which employees primarily work remotely. This […]