Scott Compton

Senior Analyst

Author Insights


Reap The Rewards Of Retail With Smart Tools For Store Associates

Scott Compton August 25, 2021
Retail associate enablement tools enhance the customer experience in the physical store and improve both labor and store operations efficiency. In a tight labor market with employee acquisition and retention top-of-mind for retailers, training associates thoroughly and enabling them to perform fewer menial tasks with greater efficiency and oversight should be a primary goal for retailers.

Searching For ROI In Retail: The Time For A New Site Search Tool Is Now

Scott Compton August 6, 2021
If you're unsure about the potential impact of search on your e-commerce site, remember that even back in 2018, Amazon had surpassed Google in being the first place that US online adults began a product search.

The Rising Bar For Retailer Mobile App Experiences — Are You Ready?

Scott Compton April 14, 2021
Use best-in-class examples to prioritize your retail mobile app development.

The Best Is Yet To Come For Grocery E-Commerce In 2021

Scott Compton January 8, 2021
2020 was a banner year for grocery e-commerce as grocers swiftly responded to a massive pandemic-induced shift in consumer demand. But throughout the year, many grocers faced significant supply chain disruptions as well as costly (and rising) last-mile consumer expectations for same-day delivery and curbside pickup. It was a perfect storm of challenge and consequence, […]

QSRs — Digital Disruption Was Coming, But Now It’s Sink Or Swim

Scott Compton May 26, 2020
Learn several digital strategies that quick-service restaurants impacted by COVID-19 can adopt to position themselves for the long term.

Retailers And Brands: Clean, Plan, Monitor, Cross-Train, Reassure — Then Repeat

Scott Compton March 6, 2020
The spread of the coronavirus (COVID-19) is impacting everything from global stock market vacillations and travel to retail traffic and buying patterns. To help retailers manage, we’ve rounded up some of the best advice we are hearing about the retail customer experience and managing business operations.