Forrester Decisions for Digital Business & Strategy

As the next era of digital unfolds, consumer expectations will evolve at an unprecedented pace, creating more demand than ever for high-quality, seamless digital experiences. To win and retain more customers today and accelerate future profitability, brands must overcome their own digital divides.

Forrester Decisions for Digital Business & Strategy helps leaders meet the needs of today’s empowered consumers while reimagining the role of digital experiences and expertise to drive future growth.

Win With Superb Digital Experiences

Enhance The Business Value Of Digital.

Demonstrate measurable outcomes that align to topline business objectives.

Stay Ahead Of Disruption.

Align your strategy to emerging consumer behaviors and technology trends.

Establish A High-Performing Organization.

Strengthen team skills and capabilities and build a trusted partner network.

Key Priorities

As a digital leader, you’re on a mission to establish a commercial strategy and approach that aligns to your vision and differentiates your products, services, and experiences. Forrester Decisions for Digital Business & Strategy is tailored to help you succeed at your most pressing priorities:

  • Develop the digital strategy.
  • Energize your digital workforce.
  • Fuel your digital business with data and insights.
  • Power your digital business with technology.
  • Design digital products and experiences.
  • Measure the impact of digital business.
  • Innovate with emerging technologies.

What’s Included In This Service

Forrester Decisions services are uniquely built to give you strategic insights for your role as a business leader in your organization and help you deliver on your functional role as a division or department leader. Here’s what’s inside:

Shape strategy, guide transformational change, and stay ahead of the curve with leading research and insights.

  • Customer obsession research
  • Customer insights
  • Trends and predictions
  • Market forecasts
  • Industry highlights
  • Planning guides
  • Technology and service provider landscapes
  • Forrester Wave™ Evaluations

Empower your team to conquer your priorities with proven strategic models and plug-and-play templates.

  • KPIs and peer benchmarks
  • Assessments
  • Strategic models and frameworks
  • Execution Tools and Templates
  • Forrester Wave™ evaluations for your function
  • Certification courses

Accelerate progress and de-risk decisions with expert advice and hands-on support tailored to you and your team.

  • Guidance sessions
  • Peer discussions
  • Event attendance
  • Client webinars
  • Dedicated relationship management

What differentiates Forrester is its ‘outside-in’ perspective. Forrester’s research begins and ends with the customer. Its marketing and strategy expertise is particularly valuable when designing customer-centric processes and systems that ensure long-term success.


Senior program manager, digital transformation office

Service Model Spotlight

The Forrester Digital Business & Strategy Engine

The Forrester Digital Business & Strategy Engine empowers digital leaders to create compelling and profitable products, services, and experiences.

Support For Leaders And Team Members

Forrester Decisions for Digital Business & Strategy offers multiple levels of service to ensure the right expertise and degree of support for you and your team. All service levels offer access to customer experience research, tools, data, and certification courses.

 

Leader 

Procure deep expertise across your functional discipline through expert-led guidance sessions that help you apply unique research, tools, and data to your specific needs.

Team 

Develop a common language and toolset to strengthen your team’s expertise and skill sets with access to relevant certification courses and insights.

AI Access

Equip everyone in your organization to get trusted advice fast through AI in a flexible self-service model.

Meet A Few Of Our Digital Business & Strategy Analysts

Looking for more time with experts? 

Get in touch with our consultants to jump-start your initiative, execute on your transformational strategies, or anything in between.


Blog

Conversational Banking Won’t Scale Without Strong Foundations

Aurelie L'Hostis July 23, 2026
Discover the data, architecture, and governance foundations that banks need to scale conversational banking safely and effectively.
Blog

The Results Are In For The First Forrester Wave™ On Both B2B And B2C Commerce Solutions

Emily Pfeiffer July 22, 2026
In our evaluation of B2B and B2C commerce solutions providers, we identified the most significant ones and researched, analyzed, and scored them. Learn more.
Blog

Use 2027 Budget Optimism To Drive An AI Reset

Sharyn Leaver July 14, 2026
Budget optimism is rising as 2027 approaches — but more spend alone won’t improve outcomes. Use this moment to reset your AI investments. Prioritize the readiness, governance, and context required to make it truly work.
Blog

Three Parting Lessons From Forrester’s June CX Events

Rick Parrish June 30, 2026
Across our CX events in Amsterdam, New York City, and San Francisco, the message was clear: The organizations that thrive in the AI era won’t be the ones with the best AI; they will be the ones that put people first.

How can we help?

Fill out the form, and we will contact you.

0/500 Max characters reached

Thanks, we will be in touch soon. In the meantime please subscribe to our insights or give us a call:
+44 (0) 2073 237741 (Europe)
+1 615-395-3401 (United States)
+65 6426 7006 (Asia)