Alex Stein

Principal Consultant

Forrester Bio

Author Insights

Blog

Inside NOAA’s Accelerated CX Transformation

Alex Stein April 13, 2023
NOAA achieved a CX transformation in two years that usually takes five. Learn how partnering with Forrester accelerated NOAA’s successful CX transformation.
Blog

How The NOAA-Forrester Partnership Led To Success With Federal CX — Interview With Tony Wilhelm

Alex Stein April 13, 2023
In this interview with the NOAA’s Tony Wilhelm, discover how a partnership with Forrester allowed NOAA to fast-track a CX transformation to better serve vulnerable communities.
Video

Building DEI The Right Way: Lessons Learned From Humana’s DEI Transformation

Alex Stein September 6, 2022
Blog

The Total Economic Impact™ Of DEI: Why Diversity, Equity, And Inclusion Matter

Stephanie Slate August 25, 2021
Essentially, as CX improves, more customers will comply with a department’s directives, engage with it proactively, speak well of it, trust it, and forgive its mistakes. And if the data is holistic and allows for true representation, it will allow government operations to cost less and run more smoothly.