Alex Stein

Principal Consultant

Author Insights

Video

Building DEI The Right Way: Lessons Learned From Humana’s DEI Transformation

Alex Stein September 6, 2022

Blog

The Total Economic Impact™ Of DEI: Why Diversity, Equity, And Inclusion Matter

Stephanie Slate August 25, 2021
Essentially, as CX improves, more customers will comply with a department’s directives, engage with it proactively, speak well of it, trust it, and forgive its mistakes. And if the data is holistic and allows for true representation, it will allow government operations to cost less and run more smoothly.