Alex Stein
Principal Consultant

Author Insights
Blog
Inside NOAA’s Accelerated CX Transformation
NOAA achieved a CX transformation in two years that usually takes five. Learn how partnering with Forrester accelerated NOAA’s successful CX transformation.
Blog
How The NOAA-Forrester Partnership Led To Success With Federal CX — Interview With Tony Wilhelm
In this interview with the NOAA’s Tony Wilhelm, discover how a partnership with Forrester allowed NOAA to fast-track a CX transformation to better serve vulnerable communities.
Blog
The Total Economic Impact™ Of DEI: Why Diversity, Equity, And Inclusion Matter
Essentially, as CX improves, more customers will comply with a department’s directives, engage with it proactively, speak well of it, trust it, and forgive its mistakes. And if the data is holistic and allows for true representation, it will allow government operations to cost less and run more smoothly.