Huard Smith
Principal Analyst
Author Insights
Blog
Introducing The Digital Banking Processing Platforms Landscape, Q3 2024
Explore Forrester’s digital banking processing platforms landscape report, highlighting 26 vendors and the transformative potential of these modern core banking systems for enhanced customer experiences and operational efficiency.
Blog
Adapt Or Die: Banks Face An Extinction Event
Legacy, monolithic banking systems are inflexible, siloed, and product-centric; closed, batch-based, unintelligent, and security-challenged. This puts them in existential danger.
Blog
Citizens Challenge 2019: Driving Innovation In Banking
Hackathons can be an excellent way for financial services firms to round out their innovation portfolios. Innovation events like these can help address changing consumer needs and behaviors, as well as competitors’ responses to them. They can help ensure the firm’s survival by adding net-new value to consumers. The Citizens Challenge, held by Citizens Bank […]
Blog
Zero Trading Fees Are Here — So Are Significant Market Cap Losses
The correct response to digital disruption is not to engage in price wars but to strengthen customer experience.