Rachel Kwon

Senior Researcher

Author Insights

Blog

Be The Point Guard: How CIOs Partner With CEOs To Drive Success

Rachel Kwon 3 days ago
As a big fan of basketball, I couldn’t help but compare the CIO’s role to that of a point guard. In the game of basketball, the point guard plays a critical role in orchestrating plays, facilitating collaboration, and adapting to the constantly changing game conditions. Similarly, the role of the chief information officer (CIO) has […]
Blog

TIER: Beyond The Bay Area — Leverage Geolocal Hiring To Expand Your Tech Talent Pool

Christopher Gilchrist October 11, 2023
Tech leaders that establish talent pipelines in new cities have exclusive access to high-end, cost-effective talent unavailable to their competitors. This is a necessity in a “doubly disrupted” labor market, where a growing mismatch between demanded and supplied skills will drive an even bigger mismatch between current and future skills and wages.
Blog

Healthcare Ranks Eighth Out Of 10 Industries In Future Fitness

Shannon Germain July 13, 2023
Clear differences in business and technology priorities separate modern and future fit HCOs from the rest of the traditional pack.
Blog

TIER: Emerging Tech’s Chicken And Egg Productivity Paradox

Christopher Gilchrist June 4, 2023
Many firms fail to understand the full impact that emerging technology has on productivity. In our new report, we cover what your tech productivity formula must include, how to maximize productivity with your tech investments, and the role operating capacity plays in productivity.
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TIER: How The Labor Market’s “Double Disruption” Impacts Your Talent Strategy

Christopher Gilchrist March 27, 2023
The labor market has been "doubly disrupted": find out how your organization can prepare for this structural change.
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TIER: Tech Layoffs Are Signaling Something Much More Than A Downturn

Christopher Gilchrist February 3, 2023
Tech firms are making labor cuts to focus on profits instead of growth. Find out what this could mean for your industry and how you should respond.
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TIER: Use Forrester’s Tech Insights And Econometric Research To Succeed In 2023

Christopher Gilchrist January 24, 2023
To help execs prepare for 2023, we just published a new report, Use Forrester’s Tech Insights And Econometrics Research To Plan For 2023, to give insight into what labor, investments, budgets, and productivity will look like this year.
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The State Of Future Fit, 2022: Three Adaptive Behaviors Predict Maturity

Bobby Cameron September 28, 2022
"The State Of Future Fit Technology Strategy, 2022" identifies the three adaptive behaviors that future fit organizations emphasize.
Blog

Capturing Key Future Fit Strategies And Core Drivers

Bobby Cameron September 26, 2022
We are happy to announce the publication of a collection of data snapshots on senior technology decision-makers’ attitudes and behaviors around being future fit. Forrester defines future fit tech strategy as “an approach to technology that enables an organization to quickly reconfigure business structures and capabilities to meet customers’ future needs and expectations.” In fact, […]
Blog

TIER: Find Your Rhythm In The Nashville Labor Market

Christopher Gilchrist August 11, 2022
Tech talent has dispersed into regional pockets calling for new recruiting strategies. Learn about one region that might not be on your radar.
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TIER: As The Dust Settles, What Will Budgets Look Like Post-Pandemic?

Christopher Gilchrist April 25, 2022
As part of Forrester’s tech insights and econometric research (TIER), we monitor market trends and analyze how these trends may affect IT budget strategy. Over the past few weeks, we looked into capex/opex trends leading up to, through, and out of the pandemic. For technology executives, it’s clear what question must remain front of mind: […]
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TIER: Better Understand The Tech Labor Market To Unlock Your Labor Strategy

Christopher Gilchrist April 11, 2022
The talent crunch in tech is only going to get worse. Find out how much worse and get a possible solution in this blog.
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If You Have To Benchmark, Get Your Data From A Trusted Source

Frederic Giron March 28, 2022
At some point, most tech execs will be asked to explain their organization’s cost structure. What are the macro-level IT and digital spend structures in my industry? How can we justify our IT cost allocation to the business? Are there any areas of opportunity in our IT staffing strategy that we can take advantage of? […]
Blog

TIER: Introducing Forrester’s Tech Insights And Econometric Research (TIER)

Christopher Gilchrist March 16, 2022
Learn how Forrester's tech insights and econometric research (TIER) guides technology decisions by delivering the most relevant economic insights.