TJ Keitt

Principal Analyst

Author Insights

Blog

What The US Infrastructure Bill Means To You

Renee Murphy November 10, 2021
After months of negotiations in Congress, the Infrastructure Investment and Jobs Act is about to become law. This new law will address specifics such as climate change, sustainability, and cybersecurity that all have specific requirements which, in turn, will drive your policy and regulation in the future. If you do business with the US federal […]
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Retailers: Stop The Bots From Further Wreaking Havoc With Your Supply Chain

Sandy Carielli November 8, 2021
Retailers, the time is now to manage supply chain risks, raise bot defenses, and prioritize customers this holiday season.
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Predictions 2022: As Digitization Accelerates, Lack Of Equity, Labor, And Trust Will Plague Healthcare

Natalie Schibell November 1, 2021
The pandemic tested the healthcare industry in unprecedented ways in 2021. In the year ahead, COVID-related challenges — as well as new challenges and opportunities — will shape the healthcare landscape.
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Forrester’s 2021 Top Trends And Technologies Point Toward Trust Ecosystems

Brian Hopkins October 20, 2021
This year's top trends and technologies report points out that firms that master trust and ecosystem-based business models will dominate the decade. Find out more in this blog post.
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Halloween Comes Early For Syniverse, FB, And Twitch — What We Can Learn From Their Spooky Outages Plus Breaches

Jeff Pollard October 7, 2021
As renowned ghost hunter and solver of mysteries Scooby-Doo would say, “Ruh roh, Raggy!” It looks like more than ghosts are wreaking havoc on haunted networks. We’re less than a full week into October, and Cybersecurity Awareness Month isn’t quite taking shape the way we expected. Ostensibly, orgs decided to pivot and use this time […]
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Facebook’s Outage: Breaking The Ad Empire — For A Day?

Mike Proulx October 4, 2021
The Facebook ecosystem outage should remind advertisers to have proactive risk mitigation plans in place.
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Zero Trust For Healthcare Orgs Is Just What The Doctor Ordered

Christopher Sherman July 29, 2021
Healthcare data is low-hanging fruit for hackers. Learn how adopting a Zero Trust strategy can help keep your data safe.
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It’s Time For The Infosec Industry To Address Gender Bias And Bullying Head On

Jinan Budge July 11, 2021
The week of June 28 was a big one (not in a good way) for showcasing the persistence and depth of harassment and exclusion for women in cybersecurity. Those on infosec social media were flooded with bikini selfies protesting the harassment that a woman received for posting her own bikini selfie. Men and women took […]
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The Cyber Insurance Roller Coaster: As Demand Speeds Up, Some Insurers Disembark

Heidi Shey June 28, 2021
The first half of 2021 has been anything but quiet for cyber insurance. Forrester has seen a steady flow of client inquiries on the topic, with questions coming in not just from the private sector but also from the public sector. Some are trying to navigate acquiring a cyber insurance policy for the first time, […]
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Trusted Third-Party Phish Is The Catch Of The Day

Joseph Blankenship June 2, 2021
We warn users not to click on suspicious emails and not to open emails from untrusted senders to prevent users from being phished. Sender identity is one of the filtering mechanisms in email security solutions. But what happens when a trusted sender’s email account is compromised and an attacker uses that access to send emails […]
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The Rising Bar For Retailer Mobile App Experiences — Are You Ready?

Scott Compton April 14, 2021
Use best-in-class examples to prioritize your retail mobile app development.
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National Poetry Month And The Case For Whimsy In Security & Risk

Sandy Carielli April 5, 2021
We all need a bit of whimsy in our lives. This is not just an excuse for a whimsical blog post, though there is that. Whimsy and laughter build bridges. And in the security world, where empathy is a critical resource, whimsy can be a first and recurring step in connecting with the teams outside […]
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Announcing The Forrester New Wave™: Cybersecurity Risk Ratings Platforms, Q1 2021

Paul McKay February 25, 2021
The cybersecurity risk ratings (CSR) market is a bit like Marmite or SPAM (the pork product in a can, not the unwelcome emails) — some customers love it, others hate it. We see examples of both extremes in our customer interactions, interviews, and research on this market. Our responsibility as analysts is to highlight where […]
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GRC And IAM — Better Together

Sean Ryan February 11, 2021
Struggling to define where GRC ends and IAM begins? Get a clear breakdown of how the two functions should work together in a broader risk management strategy.
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解密中国当代投资者画像

Meng Liu January 27, 2021
去年年末,我们根据Forrester 2020年亚太金融行业的消费者调研(Forrester Analytics Consumer Technographics® Asia Pacific Financial Services Survey 2, 2020)对中国的投资者画像进行了描绘。我们希望通过量化数据呈现出中国投资者在2020年,尤其是疫情前后的一些变化,及中国投资者这个群体中细分类型的特点。点击“阅读更多”了解具体细节。
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It’s Time To Put Security And Privacy Front And Center For Virtual Care

Arielle Trzcinski December 22, 2020
(Written with Benjamin Corey, senior research associate at Forrester) Telehealth (virtual care) usage has skyrocketed during the pandemic. When you roll back the tape a few months, healthcare providers were able to (very quickly) stand up virtual care capabilities without having to go through the intensive HIPAA compliance protocols required in the healthcare industry. Some […]
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The SolarWinds And US Government Breach Is Not A Marketing Opportunity

Jeff Pollard December 14, 2020
The size and scope of SolarWinds as an IT software provider and the nature of the breach announced on December 13 rocked the IT and security world — rightfully so. We’ve provided immediate, actionable advice for security and risk pros and IT leaders in our report here. While security leaders guide their companies to respond, […]
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Key Takeaways From The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020

TJ Keitt December 8, 2020
On December 2, we published “The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020,” which is a continuation of the Forrester customer experience (CX) team’s study of the consulting market that supports CX professionals. These consulting services are critical to CX leaders trying to foster innovation and support CX transformations that help their companies […]
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It’s Time For A US Federal Chief Customer Officer

Rick Parrish December 4, 2020
The Biden administration should work with Congress to create a permanent federal chief customer officer (CCO) role to oversee policy, spending, and interagency coordination for all federal customer experience (CX) efforts. Folks at the White House’s Office of Management and Budget (OMB) and some US federal agencies have been working hard to improve the quality […]
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Oracle Sort Of Buys TikTok (But Not Really)

Jeff Pollard September 14, 2020
Larry Ellison proves that customer acquisition cost (CAC) is no barrier in Oracle’s conquest to expand its cloud credibility and market share. The announcement is murky at the moment, but the particulars indicate that Oracle and ByteDance will enter into a technology partnership to host the US operations of TikTok. This allows TikTok to escape […]
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